If an AI chatbot misleads you, who is to blame?

Affiliates Bruce Schneier and Nathan Sanders detail a German court case finding Google liable for its AI search summaries, citing the precedent set by an earlier suit against Air Canada. This is an outcome that the pair accepts, because "[t]o allow businesses to hide behind the excuse of faulty AI in those same circumstances would be a massive handout to companies, and would introduce disastrous incentives for corporate misbehavior." The ruling, Schneier and Sanders argue in The Guardian, encourages tech giants to build more trustworthy systems.