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The Shameful Open Secret Behind Southwest’s Failure

BKC Faculty Associate Zeynep Tufekci writes about technical debt, the problem at the heart of Southwest’s flight cancellation fiasco.

“...we can’t just keep leaving the operation of more and more of our infrastructure and our lives to antiquated software and self-interested executives. Technical debt is real debt. It will eventually be paid by someone.”

Read more in The New York Times.

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