"Surveillance has become a normalized mode of interpersonal relation that urges the person as consumer to manage others around her using surveillant products and services," says Berkman Klein fellow Luke Stark. In this paper, Luke and his co-author Karen Levy explore two configurations of the consumer surveillance model: the consumer as observer, effectuated through products for use in the supervision of intimate relations as a component of a normalized duty of care; and the consumer as manager, effectuated through capacities for the customer to manage the labor of workers providing services to her."