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How do people react to AI failure? Automation bias, algorithmic aversion, and perceived controllability

In a new paper, RSM Visiting Scholar Yong Jin Park and co-author S. Mo Jones-Jang explore the response of human users to AI failures, and how those failures impact the user's sense of AI's fairness.

"Unlike previous research that has examined whether people favor AI over human agents, this study aims to identify and theorize the psychological paths that people take after experiencing negative events caused by AI’s decisions."

Read more in The Journal of Computer-Mediated Communication.

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