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Project VRM

Project VRM is a project of the Berkman Center for Internet and Society at Harvard University. It is directed by Doc Searls, a fellow with the Center.

VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.

CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for both vendors and customers — in ways that don't require the former to "lock in" the latter.

More on the About Page.

News: We now have a blog. That's in addition to this wiki and our mailing list. Follow that last link to join.

Note: the shortest link to this page is


Next VRM Conference Call: Wednesday March 21 at 10:30 AM Pacific / 1:30 PM Eastern

Please note: change from Thursday to Wednesday.

A group e-mail reminder will go out next week and also one day before the call. Dial-in number and bridge code will be in the e-mail.

As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.

Do you have an agenda item for the call? Please send it to the group (or to me (DeanLand), if you're feeling shy).

Conference Call archive and audio links have been moved to the Community Portal page.