Main Page

From Project VRM
Jump to navigation Jump to search

About VRM

VRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations. ARTATEL, Solusi komunikasi hemat dan handalEssay writing


In a narrow sense, VRM is the reciprocal — the customer side — of CRM (or Customer Relationship Management). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. Dissertation Help With VRM operating on the customer's side,uk essay writing 

CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.dissertation help | Dissertation writing Services


VRM development projects are listed below.

Project VRM

ProjectVRM is a project of the Berkman Center for Internet & Society at Harvard University. It was created by Doc Searls when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). uk essay writing | Dissertation proposal 

The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress. buy-Dissertation


When the project began, Doc saw it as "a way to fulfill the promise of Sms lånThe Cluetrain Manifesto's Prime Clue": assignment help | custom essays

Not-1.gif

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals,University essays in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its mailing list, its blog and in workshops and other events.dissertation topics | head lice treatment


Read more about ProjectVRM on the About Page.

VRM and the Economy

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter. happy hour


This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. dissertation writers These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. Dissertation writing service What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along — and cannot be asked, as long as sellers continue to hold all the relationship cards.do my assignment for me


VRM Principles

VRM development work is based on the belief that free customers are more valuable than captive ones — to themselves, to vendors, and to the larger economy. To be free —

  1. Relationships must be voluntary.
  2. Customers must enter relationships with vendors as independent actors.
  3. Customers must be the points of integration for their own data.
  4. Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
  5. Customers must be able to assert their own terms of engagement and service.
  6. Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

VRM Goals

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of The Cluetrain Manifesto, Doc Searls writes this about the purposes of VRM efforts:

  1. Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
  2. Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
  3. Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.write my essay #Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.dissertation topics #Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.dissertation service
  4. Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
  5. Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
  6. Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

dissertation proposal


ProjectVRM Committees

ProjectVRM Resources

Conference Call archive and audio links can be found at the Community Portal page. logo design service


VRM Events

Also see Events page. ProjectVRM events take place once or twice per year:

Upcoming Events

2011

dissertation writers cd printing

Past Events

2011

[MBA dissertation]

2010

2009


2008


VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during[1] Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences. Dissertation Service mba dissertation write my dissertation CUSTOM LOGO DESIGN


ProjectVRM Participation

Sign up for the Project VRM mailing list. You can also edit this wiki by signing up at the top of this page.

Retrieved from "http://cyber.harvard.edu/projectvrm/?title=Main_Page&oldid=5083"