Employees have limited access to telephones.

A small minority of business and government offices have at most a few computers, none of which are networked.

Most business communication takes place in person or by mail. A small number of businesses use telephone and fax.

Organizations achieve sporadic efficiency gains through limited deployment of ICT systems in their internal workings.

Some employees have access to telephones.

Few offices have computers that are networked for internal file sharing and basic enterprise applications.

In offices where there are computers, only some employees use them for their work, though not for electronic communications.

Organizations achieve some efficiency gains through some degree of deployment of ICT systems in their internal workings.

Many computers in business offices are internally networked for data processing, management reporting, and other enterprise applications.

Some employees conduct research and business transactions over the Web, though most often they use a shared workstation to do so. Some employees use e-mail for internal communications.

Organizations achieve major efficiency gains through widespread deployment of ICT systems in their internal processes.

Computers in offices are fully networked. Different office locations are connected to each other through external networks. These networks may extend nationally or internationally.

Most employees have Internet access from their own workstations.

Most employees have their own e-mail accounts for internal and external communications.

Workers commonly list their e-mail and website addresses on their business cards.