https://cyber.harvard.edu/projectvrm/api.php?action=feedcontributions&user=DeanLand&feedformat=atomProject VRM - User contributions [en]2024-03-28T12:54:38ZUser contributionsMediaWiki 1.39.5https://cyber.harvard.edu/projectvrm/?title=Major_League_Baseball&diff=5708Major League Baseball2011-09-28T17:10:33Z<p>DeanLand: New page: Project VRM (well, certain members of the team) are extremely proud of the NY Yankees' 2011 season, and utterly overjoyed at the recent play of the Boston locals.</p>
<hr />
<div>Project VRM (well, certain members of the team) are extremely proud of the NY Yankees' 2011 season, and utterly overjoyed at the recent play of the Boston locals.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=3680Main Page2009-10-20T18:25:27Z<p>DeanLand: /* VRM Events */</p>
<hr />
<div>== About VRM ==<br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.<br />
<br />
For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.<br />
<br />
== Project VRM ==<br />
<br />
[http://projectvrm.org Project VRM] is a community-driven effort, led by [http://cyber.law.harvard.edu The Berkman Center for Internet and Society] at Harvard University, to support the creation and building of VRM tools. ProjectVRM carries forward thinking by various parties around the world. These include ideas brought up by Doc Searls and his fellow [http://cluetrain.com Cluetrain Manifesto] authors, work of the [http://www.rightsideup.net/ Buyer Centric Commerce Forum] and other allied efforts in the U.K., and many sessions at Internet Identity Workshops.<br />
<br />
ProjectVRM is headed by [http://cyber.law.harvard.edu/people/dsearls Doc Searls], a fellow with the Berkman Center.<br />
<br />
In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. <br />
<br />
Read more about ProjectVRM on the [[About | About Page]].<br />
<br />
== VRM Principles ==<br />
<br />
#Relationships are voluntary.<br />
#Customers are born free and independent of vendors.<br />
#Customers control their own data. They can share data selectively and control the terms of its use.<br />
#Customers are points of integration and origination for their own data.<br />
#Customers can assert their own terms of engagement and service. <br />
#Customers are free to express their demands and intentions outside any companyâs control.<br />
<br />
These can all be summed up in the statement ''Free customers are more valuable than captive ones''.<br />
<br />
In a broader way, the same should be true of individuals relating to organizations. With VRM, however, our primary focus is on customer relationships with vendors, or sellers. <br />
<br />
== VRM Goals ==<br />
<br />
#Define and advocate a clear vision for a VRM world<br />
#Ensure the development and publishing of open standards and specifications for VRM services<br />
#Create a lightweight and effective organisational structure<br />
#Drive VRM usage<br />
#Create and oversee VRM compliance program<br />
<br />
== VRM Current Topics ==<br />
<br />
This is a catch-all where we can point both to ongoing conversations and current development work. These include (but are hardly limited to)...<br />
<br />
*[[Media Logging]]<br />
*[[Listen Log]] (the general topic) and [[ListenLog]] (the development project0<br />
*[[PayChoice]]<br />
*[[Personal RFP]]<br />
*[[FCRA: Access to credit data]]<br />
<br />
== VRM Committees ==<br />
<br />
*[[Vision Committee]]<br />
*[[Marketing Committee]]<br />
*[[Standards Committee]]<br />
*[[Organization Committee]]<br />
*[[Usage Committee]]<br />
*[[Compliance Committee]]<br />
<br />
== Allied Efforts ==<br />
<br />
*[[The Mine! Project]]<br />
*[http://mydex.org/ MyDex]<br />
*[http://www.vrmhub.net VRM Hub]<br />
*[http://www.vrmlabs.net VRM Labs]<br />
*[http://publicradiotuner.org Public Radio Tuner]<br />
*[http://www.switchbook.com/ SwitchBook]<br />
<br />
== Resources ==<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]<br />
<br />
* [[VRM FAQ]]<br />
<br />
* VRM [Twitter stream http://twitter.com/vrm]<br />
<br />
* Project VRM [[committees]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Principles]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* [[Website planning]]<br />
<br />
* Other [[related efforts]]<br />
<br />
Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.<br />
<br />
== VRM Lexicon ==<br />
<br />
* [[VRM lexicon]]<br />
<br />
* [http://wiki.auds.org/index.php//wiki/agreement AUDS] (user driven services... name still in the works) agreement -- contains a lexicon<br />
<br />
== VRM Events ==<br />
<br />
[[VRooM Leadership Workshop]] will take place on 31 Oct * 1 Nov in Mountain View, CA (just before IIW9) Location to be determined.<br />
<br />
[[VRooM Boston 2009]] took place on 12-13 October 2009<br />
<br />
[http://vrmhub.pbwiki.com/ VRM Hub] Monthly Meetings in London<br />
<br />
[[VRM2008]] took place in Munich on 21/22 April 2008<br />
<br />
[[VRM Workshop 2008]] took place in July 2008 at Harvard University<br />
<br />
[[VRM at SXSW 2009]] March 2009, Austin, TX<br />
<br />
[[VRM West Coast Workshop 2009]] May 15-16, Palo Alto, CA<br />
<br />
[[VRM East Coast Workshop 2009]] 12-13 October at Harvard University<br />
<br />
== Join Us! ==<br />
<br />
Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=3679Main Page2009-10-20T18:22:52Z<p>DeanLand: /* VRM Committees */</p>
<hr />
<div>== About VRM ==<br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems for the duration have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.<br />
<br />
For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.<br />
<br />
== Project VRM ==<br />
<br />
[http://projectvrm.org Project VRM] is a community-driven effort, led by [http://cyber.law.harvard.edu The Berkman Center for Internet and Society] at Harvard University, to support the creation and building of VRM tools. ProjectVRM carries forward thinking by various parties around the world. These include ideas brought up by Doc Searls and his fellow [http://cluetrain.com Cluetrain Manifesto] authors, work of the [http://www.rightsideup.net/ Buyer Centric Commerce Forum] and other allied efforts in the U.K., and many sessions at Internet Identity Workshops.<br />
<br />
ProjectVRM is headed by [http://cyber.law.harvard.edu/people/dsearls Doc Searls], a fellow with the Berkman Center.<br />
<br />
In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. <br />
<br />
Read more about ProjectVRM on the [[About | About Page]].<br />
<br />
== VRM Principles ==<br />
<br />
#Relationships are voluntary.<br />
#Customers are born free and independent of vendors.<br />
#Customers control their own data. They can share data selectively and control the terms of its use.<br />
#Customers are points of integration and origination for their own data.<br />
#Customers can assert their own terms of engagement and service. <br />
#Customers are free to express their demands and intentions outside any companyâs control.<br />
<br />
These can all be summed up in the statement ''Free customers are more valuable than captive ones''.<br />
<br />
In a broader way, the same should be true of individuals relating to organizations. With VRM, however, our primary focus is on customer relationships with vendors, or sellers. <br />
<br />
== VRM Goals ==<br />
<br />
#Define and advocate a clear vision for a VRM world<br />
#Ensure the development and publishing of open standards and specifications for VRM services<br />
#Create a lightweight and effective organisational structure<br />
#Drive VRM usage<br />
#Create and oversee VRM compliance program<br />
<br />
== VRM Current Topics ==<br />
<br />
This is a catch-all where we can point both to ongoing conversations and current development work. These include (but are hardly limited to)...<br />
<br />
*[[Media Logging]]<br />
*[[Listen Log]] (the general topic) and [[ListenLog]] (the development project0<br />
*[[PayChoice]]<br />
*[[Personal RFP]]<br />
*[[FCRA: Access to credit data]]<br />
<br />
== VRM Committees ==<br />
<br />
*[[Vision Committee]]<br />
*[[Marketing Committee]]<br />
*[[Standards Committee]]<br />
*[[Organization Committee]]<br />
*[[Usage Committee]]<br />
*[[Compliance Committee]]<br />
<br />
== Allied Efforts ==<br />
<br />
*[[The Mine! Project]]<br />
*[http://mydex.org/ MyDex]<br />
*[http://www.vrmhub.net VRM Hub]<br />
*[http://www.vrmlabs.net VRM Labs]<br />
*[http://publicradiotuner.org Public Radio Tuner]<br />
*[http://www.switchbook.com/ SwitchBook]<br />
<br />
== Resources ==<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]<br />
<br />
* [[VRM FAQ]]<br />
<br />
* VRM [Twitter stream http://twitter.com/vrm]<br />
<br />
* Project VRM [[committees]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Principles]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* [[Website planning]]<br />
<br />
* Other [[related efforts]]<br />
<br />
Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.<br />
<br />
== VRM Lexicon ==<br />
<br />
* [[VRM lexicon]]<br />
<br />
* [http://wiki.auds.org/index.php//wiki/agreement AUDS] (user driven services... name still in the works) agreement -- contains a lexicon<br />
<br />
== VRM Events ==<br />
<br />
[[VRooM Boston 2009]] will take place on 12-13 October 2009<br />
<br />
[http://vrmhub.pbwiki.com/ VRM Hub] Monthly Meetings in London<br />
<br />
[[VRM2008]] took place in Munich on 21/22 April 2008<br />
<br />
[[VRM Workshop 2008]] took place in July 2008 at Harvard University<br />
<br />
[[VRM at SXSW 2009]] March 2009, Austin, TX<br />
<br />
[[VRM West Coast Workshop 2009]] May 15-16, Palo Alto, CA<br />
<br />
[[VRM East Coast Workshop 2009]] will take place on 12-13 October at Harvard University<br />
<br />
== Join Us! ==<br />
<br />
Looking to contribute to the Project VRM Wiki? Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list], send an email to the owners, and we'll get you up and running!</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRooM_Boston_2009&diff=3678VRooM Boston 20092009-10-20T18:19:51Z<p>DeanLand: /* Dinner on Monday Night */</p>
<hr />
<div>[[Image:vroomboston2009_small.png|200px|thumb|left]]VRooM Boston 2009 will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] in the John Chipman Gray Room in Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 12-13 October, 2009. The event will go from 9AM to 5:30 on both days. There will be a no-host dinner on Monday evening.<br />
<br />
As with earlier workshops, the purpose is to bring people together and make progress on any number of VRM topics and projects. Most of the workshop will be an "unconference" on the open space model, which means session topics will be chosen by participants. ([http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]) The one exception will be [http://cyber.law.harvard.edu/projectvrm/VRooM_Boston_2009#Panel:_Getting_Personal_With_Data:_How_Users_Get_Control_and_What_They_Do_With_It ''Getting Personal With Data: How Users Get Control and What They Do With It''], described below.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmeastcoast2009.eventbrite.com/ this EventBrite link].<br />
<br />
== Possible Topics for sessions / discussion ==<br />
<br />
(These are just suggestions. The topics can be anything.)<br />
<br />
* VRM and Health Care<br />
* VRM hacks, so far<br />
* User-initiated terms of service<br />
* Where Personal informatics / self-tracking aligns with VRM (User control of data.)<br />
* Existing technologies and protocols VRM can use<br />
* [http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup] (Kantara initiative) (Previously Volunteered Personal Information Workgroup)<br />
* The Mine! Project<br />
* MINT<br />
* VRM and search<br />
* Personal Data Stores<br />
* VRM and open source<br />
* Scanaroo (and turning loyalty cards inside-out)<br />
* ListenLog<br />
* Emancipay<br />
* VRM and Identity (Information Cards, OpenID...)<br />
* VRM and Mobile<br />
* Personal RFPs<br />
* VRM evangelism<br />
* VRM and search<br />
* VRM and Real Estate<br />
<br />
== Open Space format ==<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, which will be posted on the side of the room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group. At the end of the second day everybody will discuss progress made and next steps.<br />
<br />
<br />
== Schedule ==<br />
<br />
=== Monday ===<br />
<br />
==== Setup and Sessions ====<br />
<br />
''''Greetings and VRM overview by Doc Searls''''<br />
<br />
''''Suggesting and choosing the day's session topics''''<br />
<br />
(Wiki note takers will fill in the sessions below.)<br />
<br />
'''''Session 1'''''<br />
* Issues in P2P Data Storage and Exchange<br />
* 20,000 foot view of where VRM will thrive - What areas are ripe for VRM applications?<br />
<br />
'''''Session 2'''''<br />
* Privacy Policy, Terms of Use, and anonymity (is it important?)<br />
* Real estate - the need for buyer and seller-sided VRM apps<br />
<br />
'''''Wrap-up'''''<br />
''''' Reports from group sessions '''''<br />
<br />
==== Dinner on Monday Night ====<br />
Monday's dinner at at 6:30 at Daedalus in Harvard Sq. (http://www.daedalusharvardsquare.com/)<br />
<br />
# Doc Searls<br />
# Keith Hopper<br />
# Dean Landsman<br />
# Renee Lloyd<br />
# John Eckman<br />
# Mary Ruddy<br />
# Andy Oram<br />
# Alexander Torrenegra <br />
# Charles Andres<br />
# Sean Bohan<br />
# Bill Wendell<br />
<br />
=== Tuesday ===<br />
<br />
==== Panel: Getting Personal With Data: How Users Get Control and What They Do With It ====<br />
[http://www.google.com/search?hl=en&q=self-tracking '''Self-tracking'''] and [http://www.google.com/search?hl=en&q=personal+informatics '''personal informatics'''] are hot [http://www.selftracking.net/ new] new development categories, driven by the growing sense that primary responsibility for gathering personal data, integrating it, and putting it to use, belongs to individuals -- not to companies, governments or other organizations. Together these tools help individuals become both the [http://blog.joeandrieu.com/2007/06/14/vrm-the-user-as-point-of-integration/ ''point of integration''] for their own data, and the ''primary authority'' for what gets done with that data. <br />
<br />
''Self-tracking'' is how individuals collect data about themselves, while ''personal informatics'' is how individuals organize that data and put it to use. Together these tools inform individuals' relationships with themselves, with their social networks, with the organizations to which they belong -- and with sellers of all kinds.<br />
<br />
Tools for self-tracking and personal informatics are new, already becoming popular, and in need of much thinkig about how personal data is gathered, stored and shared -- concerns that are near and dear to those who follow VRM.<br />
<br />
Each panelist is either developing tools in these categories or has experience with new tools and the issues involved. Doc Searls, of the Berkman Center and ProjectVRM, will moderate the panel, and we expect discussion with participants (there will be no "audience" here) to be lively and informative.<br />
<br />
==== Moderator ====<br />
'''Doc Searls''' - [http://cyber.law.harvard.edu/ Berkman Center]<br />
<br />
==== Panelists & Their Projects ====<br />
'''Ben Rubin''' - [http://myzeo.com Zeo]<br />
<br />
Ben is the co-founder and CTO of Zeo Inc. Zeo has created and recently launched the world's first personal sleep coach.<br />
<br />
'''Adriana Lukas''' - [http://themineproject.org/ The Mine! Project]<br />
<br />
In addition to working on the Mine! project designed to turn individual user into a platform by helping him to capture, manage and share data on his own terms, she also runs [http://www.vrmhub.net/ VRM Hub] in London and disrupts companies [http://www.mediainfluencer.net/about/ for living].<br />
<br />
'''Tim Hwang''' - [http://www.webecologyproject.org Web Ecology Project]<br />
<br />
In addition to the Web Ecology Project, Tim Founded [http://roflcon.org ROFLCon] and [http://awesomefoundation.org The Awesome Foundation], and [http://upcoming.yahoo.com/event/2171174/ Information Superhighway]. He is working on a book on the mechanics of web culture and memes online. <br />
<br />
'''Keith Hopper''' - [http://cyber.law.harvard.edu/projectvrm/ListenLog ListenLog]<br />
<br />
Keith works on digital product strategy for [http://npr.org NPR]. He is the creator of [http://keithhopper.com/blog/nprbackstory NPRbackstory], was a contributing author for the book [http://www.amazon.com/Collective-Intelligence-Creating-Prosperous-World/dp/097156616X/ref=pd_bbs_sr_4?ie=UTF8&s=books&qid=1208206490&sr=8-4 Collective Intelligence], and has done some [http://keithhopper.com/about other fun stuff].<br />
<br />
==== Sesions ====<br />
<br />
<br />
(Wiki note takers will fill in the sessions below. The canonical session outline will be on the wall of the room during the workshop.)<br />
<br />
'''''Session 1'''''<br />
* [[Creating an Open Zeo ecosystem - how open should we be]]?<br />
* [[VRM and Healthcare Session]]: Just give me the *&%^ data!<br />
<br />
'''''Session 2'''''<br />
* Medialogging<br />
<br />
'''''Session 3'''''<br />
* VRM Research opportunities<br />
<br />
'''''Research possibilities'''''<br />
<br />
ProjectVRM is classifed as a ''research'' project by the Berkman Center, and conducting research of some kind is part of ProjectVRM's charter. So we have a brief session near the end of the day to talk about the possibilities here, based on discussion during the last two days.<br />
<br />
''''' Reports from group sessions '''''<br />
<br />
''''' Wrap-up and next steps '''''<br />
<br />
==Space/Location==<br />
<br />
We have a the John Chipman Gray Room in Pound Hall (on the second floor) in Harvard Law School booked for both days. (Among other things, [http://thinkexist.com/quotes/john_chipman_gray/ Gray said], "âIt is a step for further advance to see what has been won from chaos already.") The room is the one over the bike racks on the south side of Pound Hall, which is on Massachusetts Avenue ("Mass Ave") next to the big construction project. <br />
<br />
The room will have plenty of chairs and tables for group sessions.<br />
<br />
Note: Parking is scarce and expensive in Cambridge. Public Transportation is best.<br />
<br />
[http://cyber.law.harvard.edu/projectvrm/Image:Grayroom.jpg Here is a map] of Harvard Law School, with the John Chipman Gray room highlighted.<br />
<br />
== Name ==<br />
<br />
The first workshop, also at Harvard, was called just [[VRMWorkshop]], then [[VRM Workshop 2008]]. The second was called [[VRM West Coast Workshop 2009]]. We chose "VRM East Coast Workshop 2009" as a way to stay sort-of in compliance with that poor naming convention. The name "VRooM" was chosen by suggestion from the ProjectVRM mailing list. <br />
<br />
The new workshop naming convention will be VRooM (location) (year). Until we come up with something else.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRooM_Boston_2009&diff=3677VRooM Boston 20092009-10-20T18:18:45Z<p>DeanLand: /* Dinner on Monday Night */</p>
<hr />
<div>[[Image:vroomboston2009_small.png|200px|thumb|left]]VRooM Boston 2009 will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] in the John Chipman Gray Room in Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 12-13 October, 2009. The event will go from 9AM to 5:30 on both days. There will be a no-host dinner on Monday evening.<br />
<br />
As with earlier workshops, the purpose is to bring people together and make progress on any number of VRM topics and projects. Most of the workshop will be an "unconference" on the open space model, which means session topics will be chosen by participants. ([http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]) The one exception will be [http://cyber.law.harvard.edu/projectvrm/VRooM_Boston_2009#Panel:_Getting_Personal_With_Data:_How_Users_Get_Control_and_What_They_Do_With_It ''Getting Personal With Data: How Users Get Control and What They Do With It''], described below.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmeastcoast2009.eventbrite.com/ this EventBrite link].<br />
<br />
== Possible Topics for sessions / discussion ==<br />
<br />
(These are just suggestions. The topics can be anything.)<br />
<br />
* VRM and Health Care<br />
* VRM hacks, so far<br />
* User-initiated terms of service<br />
* Where Personal informatics / self-tracking aligns with VRM (User control of data.)<br />
* Existing technologies and protocols VRM can use<br />
* [http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup] (Kantara initiative) (Previously Volunteered Personal Information Workgroup)<br />
* The Mine! Project<br />
* MINT<br />
* VRM and search<br />
* Personal Data Stores<br />
* VRM and open source<br />
* Scanaroo (and turning loyalty cards inside-out)<br />
* ListenLog<br />
* Emancipay<br />
* VRM and Identity (Information Cards, OpenID...)<br />
* VRM and Mobile<br />
* Personal RFPs<br />
* VRM evangelism<br />
* VRM and search<br />
* VRM and Real Estate<br />
<br />
== Open Space format ==<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, which will be posted on the side of the room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group. At the end of the second day everybody will discuss progress made and next steps.<br />
<br />
<br />
== Schedule ==<br />
<br />
=== Monday ===<br />
<br />
==== Setup and Sessions ====<br />
<br />
''''Greetings and VRM overview by Doc Searls''''<br />
<br />
''''Suggesting and choosing the day's session topics''''<br />
<br />
(Wiki note takers will fill in the sessions below.)<br />
<br />
'''''Session 1'''''<br />
* Issues in P2P Data Storage and Exchange<br />
* 20,000 foot view of where VRM will thrive - What areas are ripe for VRM applications?<br />
<br />
'''''Session 2'''''<br />
* Privacy Policy, Terms of Use, and anonymity (is it important?)<br />
* Real estate - the need for buyer and seller-sided VRM apps<br />
<br />
'''''Wrap-up'''''<br />
''''' Reports from group sessions '''''<br />
<br />
==== Dinner on Monday Night ====<br />
Monday's dinner at at 6:30 at Daedalus in Harvard Sq. (http://www.daedalusharvardsquare.com/)<br />
<br />
# Doc Searls<br />
# Keith Hopper<br />
# Dean Landsman<br />
# John Eckman<br />
# Mary Ruddy<br />
# Andy Oram<br />
# Alexander Torrenegra <br />
# Charles Andres<br />
# Sean Bohan<br />
# Bill Wendell<br />
<br />
=== Tuesday ===<br />
<br />
==== Panel: Getting Personal With Data: How Users Get Control and What They Do With It ====<br />
[http://www.google.com/search?hl=en&q=self-tracking '''Self-tracking'''] and [http://www.google.com/search?hl=en&q=personal+informatics '''personal informatics'''] are hot [http://www.selftracking.net/ new] new development categories, driven by the growing sense that primary responsibility for gathering personal data, integrating it, and putting it to use, belongs to individuals -- not to companies, governments or other organizations. Together these tools help individuals become both the [http://blog.joeandrieu.com/2007/06/14/vrm-the-user-as-point-of-integration/ ''point of integration''] for their own data, and the ''primary authority'' for what gets done with that data. <br />
<br />
''Self-tracking'' is how individuals collect data about themselves, while ''personal informatics'' is how individuals organize that data and put it to use. Together these tools inform individuals' relationships with themselves, with their social networks, with the organizations to which they belong -- and with sellers of all kinds.<br />
<br />
Tools for self-tracking and personal informatics are new, already becoming popular, and in need of much thinkig about how personal data is gathered, stored and shared -- concerns that are near and dear to those who follow VRM.<br />
<br />
Each panelist is either developing tools in these categories or has experience with new tools and the issues involved. Doc Searls, of the Berkman Center and ProjectVRM, will moderate the panel, and we expect discussion with participants (there will be no "audience" here) to be lively and informative.<br />
<br />
==== Moderator ====<br />
'''Doc Searls''' - [http://cyber.law.harvard.edu/ Berkman Center]<br />
<br />
==== Panelists & Their Projects ====<br />
'''Ben Rubin''' - [http://myzeo.com Zeo]<br />
<br />
Ben is the co-founder and CTO of Zeo Inc. Zeo has created and recently launched the world's first personal sleep coach.<br />
<br />
'''Adriana Lukas''' - [http://themineproject.org/ The Mine! Project]<br />
<br />
In addition to working on the Mine! project designed to turn individual user into a platform by helping him to capture, manage and share data on his own terms, she also runs [http://www.vrmhub.net/ VRM Hub] in London and disrupts companies [http://www.mediainfluencer.net/about/ for living].<br />
<br />
'''Tim Hwang''' - [http://www.webecologyproject.org Web Ecology Project]<br />
<br />
In addition to the Web Ecology Project, Tim Founded [http://roflcon.org ROFLCon] and [http://awesomefoundation.org The Awesome Foundation], and [http://upcoming.yahoo.com/event/2171174/ Information Superhighway]. He is working on a book on the mechanics of web culture and memes online. <br />
<br />
'''Keith Hopper''' - [http://cyber.law.harvard.edu/projectvrm/ListenLog ListenLog]<br />
<br />
Keith works on digital product strategy for [http://npr.org NPR]. He is the creator of [http://keithhopper.com/blog/nprbackstory NPRbackstory], was a contributing author for the book [http://www.amazon.com/Collective-Intelligence-Creating-Prosperous-World/dp/097156616X/ref=pd_bbs_sr_4?ie=UTF8&s=books&qid=1208206490&sr=8-4 Collective Intelligence], and has done some [http://keithhopper.com/about other fun stuff].<br />
<br />
==== Sesions ====<br />
<br />
<br />
(Wiki note takers will fill in the sessions below. The canonical session outline will be on the wall of the room during the workshop.)<br />
<br />
'''''Session 1'''''<br />
* [[Creating an Open Zeo ecosystem - how open should we be]]?<br />
* [[VRM and Healthcare Session]]: Just give me the *&%^ data!<br />
<br />
'''''Session 2'''''<br />
* Medialogging<br />
<br />
'''''Session 3'''''<br />
* VRM Research opportunities<br />
<br />
'''''Research possibilities'''''<br />
<br />
ProjectVRM is classifed as a ''research'' project by the Berkman Center, and conducting research of some kind is part of ProjectVRM's charter. So we have a brief session near the end of the day to talk about the possibilities here, based on discussion during the last two days.<br />
<br />
''''' Reports from group sessions '''''<br />
<br />
''''' Wrap-up and next steps '''''<br />
<br />
==Space/Location==<br />
<br />
We have a the John Chipman Gray Room in Pound Hall (on the second floor) in Harvard Law School booked for both days. (Among other things, [http://thinkexist.com/quotes/john_chipman_gray/ Gray said], "âIt is a step for further advance to see what has been won from chaos already.") The room is the one over the bike racks on the south side of Pound Hall, which is on Massachusetts Avenue ("Mass Ave") next to the big construction project. <br />
<br />
The room will have plenty of chairs and tables for group sessions.<br />
<br />
Note: Parking is scarce and expensive in Cambridge. Public Transportation is best.<br />
<br />
[http://cyber.law.harvard.edu/projectvrm/Image:Grayroom.jpg Here is a map] of Harvard Law School, with the John Chipman Gray room highlighted.<br />
<br />
== Name ==<br />
<br />
The first workshop, also at Harvard, was called just [[VRMWorkshop]], then [[VRM Workshop 2008]]. The second was called [[VRM West Coast Workshop 2009]]. We chose "VRM East Coast Workshop 2009" as a way to stay sort-of in compliance with that poor naming convention. The name "VRooM" was chosen by suggestion from the ProjectVRM mailing list. <br />
<br />
The new workshop naming convention will be VRooM (location) (year). Until we come up with something else.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_East_Coast_Workshop_2009&diff=3610VRM East Coast Workshop 20092009-10-05T23:36:26Z<p>DeanLand: /* Dinner on Monday Night */</p>
<hr />
<div>The Second East Coast Workshop (tag [http://technorati.com/tag/vrm2009b vrm2009b]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 12-13 October, 2009. The event will go from 9AM to 5:30 on both days.<br />
<br />
As with earlier workshops, the purpose is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]<br />
<br />
In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the this wiki.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmeastcoast2009.eventbrite.com/ this EventBrite link].<br />
<br />
== Schedule ==<br />
<br />
=== Monday ===<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.<br />
<br />
==== Dinner on Monday Night ====<br />
Put your name here if you hope to join us Monday night for dinner so we can make reservations. It will be a few blocks from Pound Hall near Harvard Square.<br />
<br />
* Doc Searls<br />
* Keith Hopper<br />
* Dean Landsman<br />
<br />
=== Tuesday ===<br />
To get discussion moving, we will open with a panel on users and data control. The rest of the day will be organized as open space, as with Monday.<br />
<br />
<br />
==Space==<br />
<br />
We have one classroom booked in Pound Hall. <br />
<br />
If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=September_30_2009_Conference_Call&diff=3605September 30 2009 Conference Call2009-09-30T17:26:20Z<p>DeanLand: /* Progress report */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Judi C, September 30, 2009<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Judi Clark<br />
* Keith Hopper<br />
* Drummond Reed<br />
<br />
==Notes==<br />
<br />
===Blog, Tweet our Meeting===<br />
Please tweet using #VRM about east coast meeting. Blog about it as well, using VRM as a tag.<br />
<br />
===Need to involve Health Care===<br />
Dean is talking with Mike Kirkwood, Mark Scrimshire, to come to the Oct workshop. Important to get health care contingent and commercial (enterprise) world to hear benefits of VRM world<br />
Dean suggests Doc invite Adrian Grouper; Doc saw Adrian recently at Berkman<br />
<br />
Doc: part of what's going on with health care thing is market speaking (signal cutting out some). Couple things I want to do: put up a web page as landing site (will coordinate w Dean who owns domain and has been hosting) - right now redirects to long URL elsewhere. Doc wants to have this happen before the meeting. Also: we need an animal (mascot) to symbolize what they do. Also need a shorter name for what the workshops are (about), like IIW*. Now it's a sentence not a name. Can add location afterwords (VRM2Boston). Dean suggests using regular numbers, not roman numerals.<br />
<br />
Alan: seems sensible.<br />
<br />
===Doc's Book and Research===<br />
Doc: after long period of silence, Harvard Biz Press got in touch about his book: now called Intention Economy: What happens when Customers get Real Power. Will take historical angle. Owns intentioneconomy.* - will work on site in sync w writing. On side: consulting group in London, at a meeting, most had read new Cluetrain and new VRM chapter. <br />
<br />
At workshop, want research to be on agenda. Under new theme at Berkman, Doc has obligation to do research on VRM. Thoughts welcome on what that research might be.<br />
<br />
Joe sent Doc a draft email re pricing mechanisms, shifts because of Internet. Dean: we need a backchannel for draft discussion. Doc: whole concept of signaling mechanisms is interesting, worth exploring. Look at Andrew McAfee's work (andrewmcafee.org @beaker) at Sloan/MIT on Enterprise 2.0 - Doc has been assigned w mentoring him. Would also like Eric von Hipple to come. (?)<br />
<br />
Ian: re research: Kantara has some $$ to go toward consumer research.<br />
<br />
===Progress report===<br />
<br />
Joe: Eve presented where she's at (UMA) - a version of oAuth and validation to access a resource; some statement of terms, mechanism for requesting party to say they met those terms. Exterior to protocol for specifications, terms open to implementers.<br />
<br />
Dean: any thoughts re meeting starting on 12th, also Doc re dinners? Doc: hit up JP for sponsorship. Name of place in Harvard Square...(Daedalus)</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=September_30_2009_Conference_Call&diff=3604September 30 2009 Conference Call2009-09-30T17:25:29Z<p>DeanLand: /* Tweet our Meeting */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Judi C, September 30, 2009<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Judi Clark<br />
* Keith Hopper<br />
* Drummond Reed<br />
<br />
==Notes==<br />
<br />
===Blog, Tweet our Meeting===<br />
Please tweet using #VRM about east coast meeting. Blog about it as well, using VRM as a tag.<br />
<br />
===Need to involve Health Care===<br />
Dean is talking with Mike Kirkwood, Mark Scrimshire, to come to the Oct workshop. Important to get health care contingent and commercial (enterprise) world to hear benefits of VRM world<br />
Dean suggests Doc invite Adrian Grouper; Doc saw Adrian recently at Berkman<br />
<br />
Doc: part of what's going on with health care thing is market speaking (signal cutting out some). Couple things I want to do: put up a web page as landing site (will coordinate w Dean who owns domain and has been hosting) - right now redirects to long URL elsewhere. Doc wants to have this happen before the meeting. Also: we need an animal (mascot) to symbolize what they do. Also need a shorter name for what the workshops are (about), like IIW*. Now it's a sentence not a name. Can add location afterwords (VRM2Boston). Dean suggests using regular numbers, not roman numerals.<br />
<br />
Alan: seems sensible.<br />
<br />
===Doc's Book and Research===<br />
Doc: after long period of silence, Harvard Biz Press got in touch about his book: now called Intention Economy: What happens when Customers get Real Power. Will take historical angle. Owns intentioneconomy.* - will work on site in sync w writing. On side: consulting group in London, at a meeting, most had read new Cluetrain and new VRM chapter. <br />
<br />
At workshop, want research to be on agenda. Under new theme at Berkman, Doc has obligation to do research on VRM. Thoughts welcome on what that research might be.<br />
<br />
Joe sent Doc a draft email re pricing mechanisms, shifts because of Internet. Dean: we need a backchannel for draft discussion. Doc: whole concept of signaling mechanisms is interesting, worth exploring. Look at Andrew McAfee's work (andrewmcafee.org @beaker) at Sloan/MIT on Enterprise 2.0 - Doc has been assigned w mentoring him. Would also like Eric von Hipple to come. (?)<br />
<br />
Ian: re research: Kantara has some $$ to go toward consumer research.<br />
<br />
===Progress report===<br />
<br />
Joe: Eve presented where she's at (UMA) - a version of oAuth and validation to access a resource; some statement of terms, mechanism for requesting party to say they met those terms. Exterior to protocol for specifications, terms open to implementers.<br />
<br />
Dean: any thoughts re meeting starting on 12th, also Doc re dinners? Doc: hit up JP for sponsorship. Name of place in Harvard Square...</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=September_30_2009_Conference_Call&diff=3603September 30 2009 Conference Call2009-09-30T17:21:52Z<p>DeanLand: /* Need to involve Health Care */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Judi C, September 30, 2009<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Judi Clark<br />
* Keith Hopper<br />
* Drummond Reed<br />
<br />
==Notes==<br />
<br />
===Tweet our Meeting===<br />
Please tweet using #VRM about east coast meeting. <br />
<br />
===Need to involve Health Care===<br />
Dean is talking with Mike Kirkwood, Mark Scrimshire, to come to the Oct workshop. Important to get health care contingent and commercial (enterprise) world to hear benefits of VRM world<br />
Dean suggests Doc invite Adrian Grouper; Doc saw Adrian recently at Berkman<br />
<br />
Doc: part of what's going on with health care thing is market speaking (signal cutting out some). Couple things I want to do: put up a web page as landing site (will coordinate w Dean who owns domain and has been hosting) - right now redirects to long URL elsewhere. Doc wants to have this happen before the meeting. Also: we need an animal (mascot) to symbolize what they do. Also need a shorter name for what the workshops are (about), like IIW*. Now it's a sentence not a name. Can add location afterwords (VRM2Boston). Dean suggests using regular numbers, not roman numerals.<br />
<br />
Alan: seems sensible.<br />
<br />
===Doc's Book and Research===<br />
Doc: after long period of silence, Harvard Biz Press got in touch about his book: now called Intention Economy: What happens when Customers get Real Power. Will take historical angle. Owns intentioneconomy.* - will work on site in sync w writing. On side: consulting group in London, at a meeting, most had read new Cluetrain and new VRM chapter. <br />
<br />
At workshop, want research to be on agenda. Under new theme at Berkman, Doc has obligation to do research on VRM. Thoughts welcome on what that research might be.<br />
<br />
Joe sent Doc a draft email re pricing mechanisms, shifts because of Internet. Dean: we need a backchannel for draft discussion. Doc: whole concept of signaling mechanisms is interesting, worth exploring. Look at Andrew McAfee's work (andrewmcafee.org @beaker) at Sloan/MIT on Enterprise 2.0 - Doc has been assigned w mentoring him. Would also like Eric von Hipple to come. (?)<br />
<br />
Ian: re research: Kantara has some $$ to go toward consumer research.<br />
<br />
===Progress report===<br />
<br />
Joe: Eve presented where she's at (UMA) - a version of oAuth and validation to access a resource; some statement of terms, mechanism for requesting party to say they met those terms. Exterior to protocol for specifications, terms open to implementers.<br />
<br />
Dean: any thoughts re meeting starting on 12th, also Doc re dinners? Doc: hit up JP for sponsorship. Name of place in Harvard Square...</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=September_30_2009_Conference_Call&diff=3601September 30 2009 Conference Call2009-09-30T17:12:22Z<p>DeanLand: /* Need to involve Health Care */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Judi C, September 30, 2009<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Judi Clark<br />
* Keith Hopper<br />
* Drummon Reed<br />
<br />
==Notes==<br />
<br />
===Tweet our Meeting===<br />
Please tweet using #VRM about east coast meeting. <br />
<br />
===Need to involve Health Care===<br />
Dean is talking with Mike Kirkwood, Mark Scrimshire, important to get health care contingent and commercial (enterprise) world to hear benefits of VRM world<br />
Dean suggests Doc invite Adrian Grouper; Doc saw Adrian recently at Berkman<br />
<br />
Doc: part of what's going on with health care thing is market speaking (signal cutting out some). Couple things I want to do: put up a web page as landing site (will coordinate w Dean who owns domain and has been hosting) - right now redirects to long URL elsewhere. Doc wants to have this happen before the meeting. Also: we need an animal (mascot) to symbolize what they do. Also need a shorter name for what the workshops are (about), like IIW*. Now it's a sentence not a name. Can add location afterwords (VRM2Boston). Dean suggests using regular numbers, not roman numerals.<br />
<br />
Alan: seems sensible.<br />
<br />
===Doc's Book and Research===<br />
Doc: after long period of silence, Harvard Biz Press got in touch about his book: now called Intention Economy: What happens when Customers get Real Power. Will take historical angle. Owns intentioneconomy.* - will work on site in sync w writing. On side: consulting group in London, at a meeting, most had read new Cluetrain and new VRM chapter. <br />
<br />
At workshop, want research to be on agenda. Under new theme at Berkman, Doc has obligation to do research on VRM. Thoughts welcome on what that research might be.<br />
<br />
Joe sent Doc a draft email re pricing mechanisms, shifts because of Internet. Dean: we need a backchannel for draft discussion. Doc: whole concept of signaling mechanisms is interesting, worth exploring. Look at Andrew McAfee's work (andrewmcafee.org @beaker) at Sloan/MIT on Enterprise 2.0 - Doc has been assigned w mentoring him. Would also like Eric von Hipple to come. (?)<br />
<br />
Ian: re research: Kantara has some $$ to go toward consumer research.<br />
<br />
===Progress report===<br />
<br />
Joe: Eve presented where she's at (UMA) - a version of oAuth and validation to access a resource; some statement of terms, mechanism for requesting party to say they met those terms. Exterior to protocol for specifications, terms open to implementers.<br />
<br />
Dean: any thoughts re meeting starting on 12th, also Doc re dinners? Doc: hit up JP for sponsorship. Name of place in Harvard Square...</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=September_30_2009_Conference_Call&diff=3600September 30 2009 Conference Call2009-09-30T17:10:41Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Judi C, September 30, 2009<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Judi Clark<br />
* Keith Hopper<br />
* Drummon Reed<br />
<br />
==Notes==<br />
<br />
===Tweet our Meeting===<br />
Please tweet using #VRM about east coast meeting. <br />
<br />
===Need to involve Health Care===<br />
Dean is talking with Mike Kirkwood, Dean Scrimshire, important to get health care contingent and commercial (enterprise) world to hear benefits of VRM world<br />
<br />
Doc: part of what's going on with health care thing is market speaking (signal cutting out some). Couple things I want to do: put up a web page as landing site (will coordinate w Dean who owns domain and has been hosting) - right now redirects to long URL elsewhere. Doc wants to have this happen before the meeting. Also: we need an animal (mascot) to symbolize what they do. Also need a shorter name for what the workshops are (about), like IIW*. Now it's a sentence not a name. Can add location afterwords (VRM2Boston). Dean suggests using regular numbers, not roman numerals.<br />
<br />
Alan: seems sensible.<br />
<br />
===Doc's Book and Research===<br />
Doc: after long period of silence, Harvard Biz Press got in touch about his book: now called Intention Economy: What happens when Customers get Real Power. Will take historical angle. Owns intentioneconomy.* - will work on site in sync w writing. On side: consulting group in London, at a meeting, most had read new Cluetrain and new VRM chapter. <br />
<br />
At workshop, want research to be on agenda. Under new theme at Berkman, Doc has obligation to do research on VRM. Thoughts welcome on what that research might be.<br />
<br />
Joe sent Doc a draft email re pricing mechanisms, shifts because of Internet. Dean: we need a backchannel for draft discussion. Doc: whole concept of signaling mechanisms is interesting, worth exploring. Look at Andrew McAfee's work (andrewmcafee.org @beaker) at Sloan/MIT on Enterprise 2.0 - Doc has been assigned w mentoring him. Would also like Eric von Hipple to come. (?)<br />
<br />
Ian: re research: Kantara has some $$ to go toward consumer research.<br />
<br />
===Progress report===<br />
<br />
Joe: Eve presented where she's at (UMA) - a version of oAuth and validation to access a resource; some statement of terms, mechanism for requesting party to say they met those terms. Exterior to protocol for specifications, terms open to implementers.<br />
<br />
Dean: any thoughts re meeting starting on 12th, also Doc re dinners? Doc: hit up JP for sponsorship. Name of place in Harvard Square...</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=February_11_2009_Conference_Call&diff=3316February 11 2009 Conference Call2009-02-12T00:34:07Z<p>DeanLand: /* SocCom WOrkshop (Jeff Pulver) */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, February 11, 2009<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Keith Hopper<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Renee Lloyd<br />
* Drummond Reed<br />
* Sean Bohan<br />
* Deb Schultz<br />
<br />
==Notes==<br />
<br />
===SocComm Workshop (Jeff Pulver)===<br />
(Report by Dean) Three panels talking VRM without knowing it. The advertising metrics panel was totally off, but others talking about digital presence, VPI came up, medical records came up, being able to control which of your identities you put out where. <br />
<br />
There's a lot of headway.<br />
<br />
When the time comes, we need to be placing this discussion in a lot of different contexts.<br />
<br />
Lots of discussion at SocComm about the idea of going to Starbucks, waving a card and automagically telling the guy what you want.<br />
<br />
Additional note: Peter Hirschberg gave a talk about communications and building Social Media in the workplace, using Best Buy as an example. Then he ended his presentation with a4 or 5 minute clip of Doc talking about listening to the user, to the individuals.<br />
<br />
===Black Belt Gorilla===<br />
http://www.youtube.com/watch?v=GchfVy6hgVA&NR=1 is an interesting video that has some nice ideas. Doc has suggested this as a mascot. Dean resoundingly supports it.<br />
<br />
(From Michael O'Connor Clarke [michaelocc@gmail.com])<br />
The SAP ad is an...er... "homage" to something done a few years ago as part of a safety campaign Transport for London (here: http://www.youtube.com/watch?v=Ahg6qcgoay4 ), but it's still good stuff.<br />
<br />
(From Renee Lloyd [reneelloyd@mac.com])<br />
The "Where's the Gorilla" piece stems from an organization doing studies in visual awareness. It was used in a few TED Talks. Check out this link for more info : http://blog.ted.com/2008/11/wheres_the_gori.php<br />
<br />
<br />
We can let this float a bit and see how it works. Either it will stick or it won't.<br />
<br />
Joe says he doesn't feel like /we/ are a gorilla. Doc agrees, but points out that maybe the Gorilla is the disgruntled user, and vendors aren't really paying attention.<br />
<br />
The gorilla is pretty flexible (from Deb), and it can be either the dumb gorilla on the street or King Kong. As we start to put it in people's minds, it gives them something to work with. <br />
<br />
If we go with the Gorilla. Deb is working working with an animation site The Gloomers. The Addams family meets the Simpsons.<br />
<br />
===Face to Face=== <br />
Trying to lock down a date & venue.<br />
<br />
Pre-IIW? Stanford<br />
<br />
Friday, Saturday May 15 and 16th.<br />
<br />
We'll try and lock down the venue this week.<br />
<br />
===ListenLog===<br />
Doc reaches out to Drummond for an invite. XDI is at the heart of that and Drummond is the heart of XDI. Next up is figuring out the XDI dictionary. Drummond says next Monday looks good.<br />
<br />
===Website===<br />
Doc had hoped to have something ready by this week. Doing a lot of progress, rewriting, especially principles. Next is to get into into Drupal 5.6, which is the native framework over at Berkman. Doc is home this week cranking on it.<br />
<br />
===Upcoming Meetings===<br />
*Thursdays 10:30AM PST: R-button<br />
*Tuesdays 1:30PM PST: ListenLog<br />
*Alternating Wednesdays (Next 1/21) 10AM PST Standards committee call<br />
*Alternating Wednesdays (Next 1/21) 12:30 EST Marketing committee call<br />
<br />
==Next Meeting==<br />
*[[Feb 25 2009 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=February_11_2009_Conference_Call&diff=3315February 11 2009 Conference Call2009-02-12T00:30:56Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, February 11, 2009<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Iain Henderson<br />
* Keith Hopper<br />
* Alan Mitchell<br />
* Doc Searls<br />
* Renee Lloyd<br />
* Drummond Reed<br />
* Sean Bohan<br />
* Deb Schultz<br />
<br />
==Notes==<br />
<br />
===SocCom WOrkshop (Jeff Pulver)===<br />
(Report by Dean) Three panels talking VRM without knowing it. The marketing panel was totally off, but others talking about digital presence, VPI came up, medical records came up, being able to control which of your identities you put out where. <br />
<br />
There's a lot of headway.<br />
<br />
When the time comes, we need to be placing this discussion in a lot of different contexts.<br />
<br />
Lots of discussion at SocCom about the idea of going to Starbucks, waving a card and automagically telling the guy what you want.<br />
<br />
===Black Belt Gorilla===<br />
http://www.youtube.com/watch?v=GchfVy6hgVA&NR=1 is an interesting video that has some nice ideas. Doc has suggested this as a mascot. Dean resoundingly supports it.<br />
<br />
(From Michael O'Connor Clarke [michaelocc@gmail.com])<br />
The SAP ad is an...er... "homage" to something done a few years ago as part of a safety campaign Transport for London (here: http://www.youtube.com/watch?v=Ahg6qcgoay4 ), but it's still good stuff.<br />
<br />
(From Renee Lloyd [reneelloyd@mac.com])<br />
The "Where's the Gorilla" piece stems from an organization doing studies in visual awareness. It was used in a few TED Talks. Check out this link for more info : http://blog.ted.com/2008/11/wheres_the_gori.php<br />
<br />
<br />
We can let this float a bit and see how it works. Either it will stick or it won't.<br />
<br />
Joe says he doesn't feel like /we/ are a gorilla. Doc agrees, but points out that maybe the Gorilla is the disgruntled user, and vendors aren't really paying attention.<br />
<br />
The gorilla is pretty flexible (from Deb), and it can be either the dumb gorilla on the street or King Kong. As we start to put it in people's minds, it gives them something to work with. <br />
<br />
If we go with the Gorilla. Deb is working working with an animation site The Gloomers. The Addams family meets the Simpsons.<br />
<br />
===Face to Face=== <br />
Trying to lock down a date & venue.<br />
<br />
Pre-IIW? Stanford<br />
<br />
Friday, Saturday May 15 and 16th.<br />
<br />
We'll try and lock down the venue this week.<br />
<br />
===ListenLog===<br />
Doc reaches out to Drummond for an invite. XDI is at the heart of that and Drummond is the heart of XDI. Next up is figuring out the XDI dictionary. Drummond says next Monday looks good.<br />
<br />
===Website===<br />
Doc had hoped to have something ready by this week. Doing a lot of progress, rewriting, especially principles. Next is to get into into Drupal 5.6, which is the native framework over at Berkman. Doc is home this week cranking on it.<br />
<br />
===Upcoming Meetings===<br />
*Thursdays 10:30AM PST: R-button<br />
*Tuesdays 1:30PM PST: ListenLog<br />
*Alternating Wednesdays (Next 1/21) 10AM PST Standards committee call<br />
*Alternating Wednesdays (Next 1/21) 12:30 EST Marketing committee call<br />
<br />
==Next Meeting==<br />
*[[Feb 25 2009 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=October_29_2008_Conference_Call&diff=3176October 29 2008 Conference Call2008-10-29T18:09:57Z<p>DeanLand: /* VRM Hub Conference */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, October 29, 2008<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Sean Bohan<br />
* Iain Henderson<br />
* Charles Andres (coming in a bit late)<br />
* Brett McDowell<br />
* Chris Carfi<br />
* Doc Searls<br />
* Keith Hopper<br />
<br />
==Agenda==<br />
#Review Boston Meetings<br />
##Standards Meeting<br />
##Public Media Meeting<br />
#r-button update<br />
#Marketing committee update<br />
#European update<br />
#IIW<br />
<br />
==Notes==<br />
<br />
===VPI SIG===<br />
Iain is leading a SIG at Liberty to push forward his Volunteer Personal Information initiative to free up the information that only individuals have access to today.<br />
<br />
*Contracts<br />
*Policy<br />
*Legislation<br />
*Technology<br />
<br />
Everything needed to get it implemented.<br />
<br />
Teleconference 2008/10/30 1PM ET/ 10AM PT<br />
<br />
Doc will be working towards a draft "Declaration of Independence"-style document defining what is VRM for that teleconference.<br />
<br />
12-18 month process. Teleconferences every two weeks. A face to face as well. Hopefully in Feb/March of 2009.<br />
<br />
We want the VRM braintrust involved. Also the Identity Assurance braintrust, who have deep knowledge in compliance.<br />
<br />
Goal is to build a case that there is a market and need here. Then build a normative standard. Then getting funding to operationalize a program.<br />
<br />
Iain already has a bunch of work to kickstart the effort.<br />
===VRM.ORG===<br />
Renee Lloyd is taking the lead, working with Doc to make this happen.<br />
===Website update===<br />
Its getting fixed. We were attacked; so we are cleaning that up. We will have much of what everyone has been asking for. By the time of our next call, it should be up and running.<br />
<br />
Doc clarifies that the web guys need to work with Sebastian to make it completely compatible with Berkman's operations. Which means porting to Drupal.<br />
<br />
===Standards Meeting===<br />
Two days in Boston. First, talking about PAM specification, especially around scope. Second, about r-button. We spent a lot of time talking about exactly what example r-button interaction we wanted to specify, ultimately choosing a Radio Paradise example where a playlist has several r-buttons embedded in the HTML, and '''those''' r-buttons are properly rendered based on relationship services subscribed to by the user and offered by the vendor, Radio Paradise in this case.<br />
<br />
Key breakthroughs:<br />
*[http://cyber.law.harvard.edu/projectvrm/R-button_Functional_Specification r-button states]<br />
*Local Services<br />
*Entities<br />
*Relationship Actions (Rather than abstract "relationships")<br />
<br />
Asa and Joe are working on a Demo for IIW that would show this more completely at IIW.<br />
<br />
===Public Media/Radio Meeting===<br />
17 people in the room at Berkman. This was to show folks how far we've come since the last workshop. We've had a few other meetings with them and VRM is now part of the lexicon in the public media conversation. Dana Rem and Barbara Appleby. Dana runs most of online at NPR and Barbara is a fundraising person at NPR. Keith's company, Public Interactive, is now owned by NPR and he's had a lot of good contact with both. We took a fairly conservative approach, focusing on something doable. <br />
<br />
What we found is that not only did they "get it", they were enthusiastic about it.<br />
<br />
As for what happens... there wasn't a clear action plan. Scott and Keith had mocked up a likely UI for an on-demand application for the iPhone. Turns out there are three ways to get content from the Web. Streaming (MP3 file without end). Podcasting, where you download the file. On-Demand, which is listen to this now. And it isn't downloaded and stored locally. The UI included the r-button and had interfaces for dealing with relationships with vendors/artists.<br />
<br />
What Dana and Barbara made clear: They really want to keep us clear of their politics, which can be very stifling of new stuff. Let's get the geeks together and do something. once we have the r-button together enough, we'll get together.<br />
<br />
<br />
We might want to invite Phil Goldsmith of Radio Paradise down to IIW. He's not too far away.<br />
<br />
iCard/rCard insights.<br />
<br />
Learnings from iPhone app. It was essentially a way to discover MP3 files online and in some way relate to the artist who created it. It was designed for radio programs, but it could be any MP3s. Let's you rate, donate, send messages, and get support, each of which are relationship actions. This was a way to get some input and feedback on what actions NPR stations would want to offer to users. It turns out it is very difficult to get across that the owner of the page is not in control--the user has some control. Trying to provide an interface that shows that "things are different" is an intriguing challenge because of the overriding expectation of users. COming up with a mechanism that breaks that assumption is going to be a big hurdle.<br />
<br />
This is part of what we need to provide to vendors. The relationship action taken by the user that is stored or escrowed or discoverable by the vendor--this isn't just on a web page, it is in the context of services that go beyond the types of interactions we've had before.<br />
<br />
For whatever reason, early in the history of the Internet, the concept of the individual wasn't really there. So part of our challenge is to put it there. To make it part of the game. Not just vendors providing a portfolio of services, but a relationship space that has both vendors and individuals in it.<br />
<br />
Lot's of interesting feedback about perception of how people will react to the language and choices and possibility of VRM. There was great engagement on the "what if" questions.<br />
<br />
Props to the Identity community for doing something that the open source community hasn't done. The reason CMS like Drupal and SimpleCMS suck is because they don't talk to each other. There is no IIW. No place for convergence. No energy and culture around working together. Part of that is because we are coming from the individual. The motion is a little brownian, but it's in the right direction.<br />
<br />
===IIW===<br />
Wednesday evening a working dinner. Thursday a full-day Steering Committee. Sunday will be a smaller meeting to hammer out IPR amongst those most experienced and most dependent on it (basically, those who either have something to add to IPR or have IP they need to have addressed properly).<br />
<br />
We'll also do a session that overlaps with the Steering Committee meeting. Those of us onsite with confirm logistics and send an email out at the start of the meeting.<br />
<br />
===VRM Hub Conference===<br />
Unlocking the seesaw Nov 3 in London. Re-addressing the balance between vendors and users. 60+ users.<br />
<br />
Monthly VRM meetings updated. Speaker at each session. Has a meeting space through Feb. The Mine! is warming up. They had a hacker session. Those interested in updates can contact her directly. samizdata@gmail.com<br />
<br />
Adriana will be in Mountain View on the 13th, but not attending IIW. Does want to attend the dinner on the 12th.<br />
<br />
==Next Meeting==<br />
*[[November 12 2008 Conference Call]] This is during IIW</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=October_29_2008_Conference_Call&diff=3175October 29 2008 Conference Call2008-10-29T18:08:36Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, October 29, 2008<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Sean Bohan<br />
* Iain Henderson<br />
* Charles Andres (coming in a bit late)<br />
* Brett McDowell<br />
* Chris Carfi<br />
* Doc Searls<br />
* Keith Hopper<br />
<br />
==Agenda==<br />
#Review Boston Meetings<br />
##Standards Meeting<br />
##Public Media Meeting<br />
#r-button update<br />
#Marketing committee update<br />
#European update<br />
#IIW<br />
<br />
==Notes==<br />
<br />
===VPI SIG===<br />
Iain is leading a SIG at Liberty to push forward his Volunteer Personal Information initiative to free up the information that only individuals have access to today.<br />
<br />
*Contracts<br />
*Policy<br />
*Legislation<br />
*Technology<br />
<br />
Everything needed to get it implemented.<br />
<br />
Teleconference 2008/10/30 1PM ET/ 10AM PT<br />
<br />
Doc will be working towards a draft "Declaration of Independence"-style document defining what is VRM for that teleconference.<br />
<br />
12-18 month process. Teleconferences every two weeks. A face to face as well. Hopefully in Feb/March of 2009.<br />
<br />
We want the VRM braintrust involved. Also the Identity Assurance braintrust, who have deep knowledge in compliance.<br />
<br />
Goal is to build a case that there is a market and need here. Then build a normative standard. Then getting funding to operationalize a program.<br />
<br />
Iain already has a bunch of work to kickstart the effort.<br />
===VRM.ORG===<br />
Renee Lloyd is taking the lead, working with Doc to make this happen.<br />
===Website update===<br />
Its getting fixed. We were attacked; so we are cleaning that up. We will have much of what everyone has been asking for. By the time of our next call, it should be up and running.<br />
<br />
Doc clarifies that the web guys need to work with Sebastian to make it completely compatible with Berkman's operations. Which means porting to Drupal.<br />
<br />
===Standards Meeting===<br />
Two days in Boston. First, talking about PAM specification, especially around scope. Second, about r-button. We spent a lot of time talking about exactly what example r-button interaction we wanted to specify, ultimately choosing a Radio Paradise example where a playlist has several r-buttons embedded in the HTML, and '''those''' r-buttons are properly rendered based on relationship services subscribed to by the user and offered by the vendor, Radio Paradise in this case.<br />
<br />
Key breakthroughs:<br />
*[http://cyber.law.harvard.edu/projectvrm/R-button_Functional_Specification r-button states]<br />
*Local Services<br />
*Entities<br />
*Relationship Actions (Rather than abstract "relationships")<br />
<br />
Asa and Joe are working on a Demo for IIW that would show this more completely at IIW.<br />
<br />
===Public Media/Radio Meeting===<br />
17 people in the room at Berkman. This was to show folks how far we've come since the last workshop. We've had a few other meetings with them and VRM is now part of the lexicon in the public media conversation. Dana Rem and Barbara Appleby. Dana runs most of online at NPR and Barbara is a fundraising person at NPR. Keith's company, Public Interactive, is now owned by NPR and he's had a lot of good contact with both. We took a fairly conservative approach, focusing on something doable. <br />
<br />
What we found is that not only did they "get it", they were enthusiastic about it.<br />
<br />
As for what happens... there wasn't a clear action plan. Scott and Keith had mocked up a likely UI for an on-demand application for the iPhone. Turns out there are three ways to get content from the Web. Streaming (MP3 file without end). Podcasting, where you download the file. On-Demand, which is listen to this now. And it isn't downloaded and stored locally. The UI included the r-button and had interfaces for dealing with relationships with vendors/artists.<br />
<br />
What Dana and Barbara made clear: They really want to keep us clear of their politics, which can be very stifling of new stuff. Let's get the geeks together and do something. once we have the r-button together enough, we'll get together.<br />
<br />
<br />
We might want to invite Phil Goldsmith of Radio Paradise down to IIW. He's not too far away.<br />
<br />
iCard/rCard insights.<br />
<br />
Learnings from iPhone app. It was essentially a way to discover MP3 files online and in some way relate to the artist who created it. It was designed for radio programs, but it could be any MP3s. Let's you rate, donate, send messages, and get support, each of which are relationship actions. This was a way to get some input and feedback on what actions NPR stations would want to offer to users. It turns out it is very difficult to get across that the owner of the page is not in control--the user has some control. Trying to provide an interface that shows that "things are different" is an intriguing challenge because of the overriding expectation of users. COming up with a mechanism that breaks that assumption is going to be a big hurdle.<br />
<br />
This is part of what we need to provide to vendors. The relationship action taken by the user that is stored or escrowed or discoverable by the vendor--this isn't just on a web page, it is in the context of services that go beyond the types of interactions we've had before.<br />
<br />
For whatever reason, early in the history of the Internet, the concept of the individual wasn't really there. So part of our challenge is to put it there. To make it part of the game. Not just vendors providing a portfolio of services, but a relationship space that has both vendors and individuals in it.<br />
<br />
Lot's of interesting feedback about perception of how people will react to the language and choices and possibility of VRM. There was great engagement on the "what if" questions.<br />
<br />
Props to the Identity community for doing something that the open source community hasn't done. The reason CMS like Drupal and SimpleCMS suck is because they don't talk to each other. There is no IIW. No place for convergence. No energy and culture around working together. Part of that is because we are coming from the individual. The motion is a little brownian, but it's in the right direction.<br />
<br />
===IIW===<br />
Wednesday evening a working dinner. Thursday a full-day Steering Committee. Sunday will be a smaller meeting to hammer out IPR amongst those most experienced and most dependent on it (basically, those who either have something to add to IPR or have IP they need to have addressed properly).<br />
<br />
We'll also do a session that overlaps with the Steering Committee meeting. Those of us onsite with confirm logistics and send an email out at the start of the meeting.<br />
<br />
===VRM Hub Conference===<br />
Unlocking the seesaw Nov 3 in London. Re-addressing the balance between vendors and users. 60+ users.<br />
<br />
Monthly VRM meetings updated. Speaker at each session. Has a meeting space through Feb. The Mine! is warming up. They had a hacker session. Those interested in updates can contact her directly. samizdata@gmail.com<br />
<br />
She will be in Mountain View on the 13th, but not attending IIW. Does want to attend the dinner on the 12th.<br />
<br />
==Next Meeting==<br />
*[[November 12 2008 Conference Call]] This is during IIW</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=August_6_2008_Conference_Call&diff=2974August 6 2008 Conference Call2008-08-06T18:30:52Z<p>DeanLand: /* Previous Action Items */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, August 6, 2008<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Deb Schultz<br />
* Doc Searls<br />
* Chris Carfi<br />
* Iain Henderson<br />
* Brett McDowell<br />
* Charles Andres<br />
* Drummond Reed<br />
<br />
==Notes==<br />
===Previously suggested agenda item===<br />
Face to face meetings.<br />
<br />
===Agenda===<br />
#previous action items<br />
#action items<br />
<br />
===Previous Action Items===<br />
# List of attendees to Doc. Dean. STATUS: Completed last week, moments after call.<br />
# Thank you note to attendees. Doc. By end of day tomorrow. STATUS: Pending<br />
# Touch base with Charles re: Website landing. Dean. STATUS: Begun and modified for this week's call. Request e-mail response/suggestions to Dean (deanland@gmail.com or to the Steering Committee group email)<br />
# Decision about regular Relbutton meeting. Doc. By end of day today. STATUS: begun; Doc & Keith scheduled weekly call.<br />
<br />
===Landing Page===<br />
Dean asks everyone to please take a look and send in your comments.<br />
<br />
http://projectvrm.net<br />
<br />
Doc's first comments... we do need to have something that indicates Project VRM is a Berkman thing. Also, we do need to create a separate organization, with some kind of relationship (close or far) with Berkman. That org and the Project VRM site need to be fit together.<br />
<br />
So, this landing page is for the ProjectVRM project at Berkman. We'll figure the rest out once we get the new org up and running.<br />
<br />
===Relbutton Meetings===<br />
Keith, Doc, and Jake Shapiro got together and are having infrequent calls on this. Getting something on the iPhone is a moving target, but very interesting.<br />
<br />
Doc & Keith bought an iPhone to see how it works.<br />
<br />
There are four iPhone tuners... with mixed features.<br />
<br />
Null River is the company making one of those Tuners.<br />
<br />
There is a grant in the works to make an iPhone app that is a relbutton tuner.<br />
<br />
<br />
====Ribbitt====<br />
Silicon Valley company doing iPhone development, they also have a software version of the iPhone that allows you to breadboard applications for the iPhone. BT just bought them. JP Rangaswami is their chairman. Good synergistic opportunity.<br />
<br />
====Chris Allen====<br />
Great article(s) on iPhone issues and speed bumps.<br />
<br />
http://ephemera.lifewithalacrity.com/iphone/index.html<br />
<br />
====Nokia====<br />
Dean suggests getting them involved. Doc agrees. We are committed to a cross-platform application. iPhone is getting traction, but we definitely want it to be everywhere.<br />
<br />
Brett mentioned John Kemp of Nokia--the webservices API architect--is already a big VRM supporter.<br />
<br />
===Face to Face Meetings===<br />
====Next IIW====<br />
Dean suggests a general session before the next IIW... plus an east coast event on a six month timeframe.<br />
<br />
Discussion about what would be different between a general session and a face-to-face at IIW.<br />
<br />
Doc suggests a leadership meeting on either side of IIW.<br />
<br />
Then, have a general session later, perhaps in January.<br />
<br />
So, for IIW, let's plan on a November 13, the day after IIW.<br />
<br />
Much discussion about before/after, Sunday or Monday verses Thursday. Ended up with a commitment to Thursday the 13th.<br />
<br />
Thoughts are to make it a Wednesday afternoon start, plus a working dinner, and then a Thursday morning meeting.<br />
<br />
===NewOrg===<br />
Brett re-introduces the IDTBD effort and asks for Doc's and ProjectVRM/Berkman to have an official representative working with the effort. The job of this person would be to be a liaison between IDTBD and Berkman, whether their ends up being official support or engagement before.<br />
<br />
Joe, Dean, and Iain volunteered to help up.<br />
<br />
===Suggested agenda item===<br />
Open Web Foundation, perhaps inviting Gabe or Ben or Dave to join us<br />
<br />
===next===<br />
<br />
===Action Items===<br />
OWF introduction email. Joe. By next Monday.<br />
<br />
==Next Meeting==<br />
*[[August 20 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=August_6_2008_Conference_Call&diff=2973August 6 2008 Conference Call2008-08-06T18:28:41Z<p>DeanLand: /* Next IIW */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, August 6, 2008<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Deb Schultz<br />
* Doc Searls<br />
* Chris Carfi<br />
* Iain Henderson<br />
* Brett McDowell<br />
* Charles Andres<br />
* Drummond Reed<br />
<br />
==Notes==<br />
===Previously suggested agenda item===<br />
Face to face meetings.<br />
<br />
===Agenda===<br />
#previous action items<br />
#action items<br />
<br />
===Previous Action Items===<br />
# List of attendees to Doc. Dean. STATUS: Completed last week, moments after call.<br />
# Thank you note to attendees. Doc. By end of day tomorrow. STATUS: Pending<br />
# Touch base with Charles re: Website landing. Dean. STATUS: Begun and modified for this week's call. Request e-mail response/suggestions to Dean (deanland@gmail.com)<br />
# Decision about regular Relbutton meeting. Doc. By end of day today. STATUS: begun; Doc & Keith scheduled weekly call.<br />
<br />
===Landing Page===<br />
Dean asks everyone to please take a look and send in your comments.<br />
<br />
http://projectvrm.net<br />
<br />
Doc's first comments... we do need to have something that indicates Project VRM is a Berkman thing. Also, we do need to create a separate organization, with some kind of relationship (close or far) with Berkman. That org and the Project VRM site need to be fit together.<br />
<br />
So, this landing page is for the ProjectVRM project at Berkman. We'll figure the rest out once we get the new org up and running.<br />
<br />
===Relbutton Meetings===<br />
Keith, Doc, and Jake Shapiro got together and are having infrequent calls on this. Getting something on the iPhone is a moving target, but very interesting.<br />
<br />
Doc & Keith bought an iPhone to see how it works.<br />
<br />
There are four iPhone tuners... with mixed features.<br />
<br />
Null River is the company making one of those Tuners.<br />
<br />
There is a grant in the works to make an iPhone app that is a relbutton tuner.<br />
<br />
<br />
====Ribbitt====<br />
Silicon Valley company doing iPhone development, they also have a software version of the iPhone that allows you to breadboard applications for the iPhone. BT just bought them. JP Rangaswami is their chairman. Good synergistic opportunity.<br />
<br />
====Chris Allen====<br />
Great article(s) on iPhone issues and speed bumps.<br />
<br />
http://ephemera.lifewithalacrity.com/iphone/index.html<br />
<br />
====Nokia====<br />
Dean suggests getting them involved. Doc agrees. We are committed to a cross-platform application. iPhone is getting traction, but we definitely want it to be everywhere.<br />
<br />
Brett mentioned John Kemp of Nokia--the webservices API architect--is already a big VRM supporter.<br />
<br />
===Face to Face Meetings===<br />
====Next IIW====<br />
Dean suggests a general session before the next IIW... plus an east coast event on a six month timeframe.<br />
<br />
Discussion about what would be different between a general session and a face-to-face at IIW.<br />
<br />
Doc suggests a leadership meeting on either side of IIW.<br />
<br />
Then, have a general session later, perhaps in January.<br />
<br />
So, for IIW, let's plan on a November 13, the day after IIW.<br />
<br />
Much discussion about before/after, Sunday or Monday verses Thursday. Ended up with a commitment to Thursday the 13th.<br />
<br />
Thoughts are to make it a Wednesday afternoon start, plus a working dinner, and then a Thursday morning meeting.<br />
<br />
===NewOrg===<br />
Brett re-introduces the IDTBD effort and asks for Doc's and ProjectVRM/Berkman to have an official representative working with the effort. The job of this person would be to be a liaison between IDTBD and Berkman, whether their ends up being official support or engagement before.<br />
<br />
Joe, Dean, and Iain volunteered to help up.<br />
<br />
===Suggested agenda item===<br />
Open Web Foundation, perhaps inviting Gabe or Ben or Dave to join us<br />
<br />
===next===<br />
<br />
===Action Items===<br />
OWF introduction email. Joe. By next Monday.<br />
<br />
==Next Meeting==<br />
*[[August 20 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=August_6_2008_Conference_Call&diff=2972August 6 2008 Conference Call2008-08-06T18:27:06Z<p>DeanLand: /* Previous Action Items */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, August 6, 2008<br />
<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Deb Schultz<br />
* Doc Searls<br />
* Chris Carfi<br />
* Iain Henderson<br />
* Brett McDowell<br />
* Charles Andres<br />
* Drummond Reed<br />
<br />
==Notes==<br />
===Previously suggested agenda item===<br />
Face to face meetings.<br />
<br />
===Agenda===<br />
#previous action items<br />
#action items<br />
<br />
===Previous Action Items===<br />
# List of attendees to Doc. Dean. STATUS: Completed last week, moments after call.<br />
# Thank you note to attendees. Doc. By end of day tomorrow. STATUS: Pending<br />
# Touch base with Charles re: Website landing. Dean. STATUS: Begun and modified for this week's call. Request e-mail response/suggestions to Dean (deanland@gmail.com)<br />
# Decision about regular Relbutton meeting. Doc. By end of day today. STATUS: begun; Doc & Keith scheduled weekly call.<br />
<br />
===Landing Page===<br />
Dean asks everyone to please take a look and send in your comments.<br />
<br />
http://projectvrm.net<br />
<br />
Doc's first comments... we do need to have something that indicates Project VRM is a Berkman thing. Also, we do need to create a separate organization, with some kind of relationship (close or far) with Berkman. That org and the Project VRM site need to be fit together.<br />
<br />
So, this landing page is for the ProjectVRM project at Berkman. We'll figure the rest out once we get the new org up and running.<br />
<br />
===Relbutton Meetings===<br />
Keith, Doc, and Jake Shapiro got together and are having infrequent calls on this. Getting something on the iPhone is a moving target, but very interesting.<br />
<br />
Doc & Keith bought an iPhone to see how it works.<br />
<br />
There are four iPhone tuners... with mixed features.<br />
<br />
Null River is the company making one of those Tuners.<br />
<br />
There is a grant in the works to make an iPhone app that is a relbutton tuner.<br />
<br />
<br />
====Ribbitt====<br />
Silicon Valley company doing iPhone development, they also have a software version of the iPhone that allows you to breadboard applications for the iPhone. BT just bought them. JP Rangaswami is their chairman. Good synergistic opportunity.<br />
<br />
====Chris Allen====<br />
Great article(s) on iPhone issues and speed bumps.<br />
<br />
http://ephemera.lifewithalacrity.com/iphone/index.html<br />
<br />
====Nokia====<br />
Dean suggests getting them involved. Doc agrees. We are committed to a cross-platform application. iPhone is getting traction, but we definitely want it to be everywhere.<br />
<br />
Brett mentioned John Kemp of Nokia--the webservices API architect--is already a big VRM supporter.<br />
<br />
===Face to Face Meetings===<br />
====Next IIW====<br />
Dean suggests a general session before the next IIW... plus an east coast event on a six month timeframe.<br />
<br />
Discussion about what would be different between a general session and a face-to-face at IIW.<br />
<br />
Doc suggests a leadership meeting on either side of IIW.<br />
<br />
Then, have a general session later, perhaps in January.<br />
<br />
So, for IIW, let's plan on a November 13, the day after IIW.<br />
<br />
Much discussion about before/after, Sunday or Monday verses Thursday. Ended up with a commitment to Thursday the 13th.<br />
<br />
Thoughts are to make it a Wednesday afternoon start, with a morning meeting.<br />
===NewOrg===<br />
Brett re-introduces the IDTBD effort and asks for Doc's and ProjectVRM/Berkman to have an official representative working with the effort. The job of this person would be to be a liaison between IDTBD and Berkman, whether their ends up being official support or engagement before.<br />
<br />
Joe, Dean, and Iain volunteered to help up.<br />
<br />
===Suggested agenda item===<br />
Open Web Foundation, perhaps inviting Gabe or Ben or Dave to join us<br />
<br />
===next===<br />
<br />
===Action Items===<br />
OWF introduction email. Joe. By next Monday.<br />
<br />
==Next Meeting==<br />
*[[August 20 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_Workshop_2008&diff=2893VRM Workshop 20082008-07-13T15:41:16Z<p>DeanLand: /* Possible Topics */</p>
<hr />
<div>The first ProjectVRM Workshop (tag [http://technorati.com/tag/vrm2008 vrm2008]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 14-15 July. The event will go from 9AM to 5:30 on both days.<br />
<br />
The purpose of the workshop is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]<br />
<br />
In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the [[VRM Workshop 2008]] wiki.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmjuly2008workshop.eventbrite.com/ this EventBrite link]. Feel free to also add your name to the [[VRMWorkshop Attendees]] list.<br />
<br />
== Schedule ==<br />
<br />
=== Sunday ===<br />
'''Non-hosted Dinner'''<br />
* Location: [http://www.google.com/search?hl=en&safe=off&pwst=1&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=changsho+cambridge&spell=1 Changsho Restaurant], on Mass Ave, up the street from Harvard.<br />
* Time: 7:30 (reservation made... for 12 people, but I'll need to up that - DS)<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
#Keith Hopper<br />
#Iain Henderson<br />
#Doc Searls<br />
#[http://ekive.blogspo.com Mark Scrimshire]<br />
#[http://blog.joeandrieu.com Joe Andrieu]<br />
#Chris Reynolds<br />
#Jan Searls<br />
#Brett McDowell<br />
#Adriana Lukas<br />
#Bart Stevens (TBC)<br />
#Maarten Smolders (TBC)<br />
#Stephen Lewis<br />
#Mary Ruddy<br />
#Rachel Schiff<br />
#Dean Landsman <br />
#Luk Vervenne<br />
#Davor Meersman<br />
#Britt Blaser<br />
#Kaliya Hamlin<br />
#Bob Frankston<br />
#Sara Wedeman<br />
<br />
* Social networking for those who come early at [http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=cambridge+common+restaurant Cambridge Common restaurant & bar], across the street on Massachusetts Avenue.<br />
* For help call Doc's cell: +1-805-705-9666.<br />
<br />
=== Monday ===<br />
<br />
Room: Pound 101<br />
<br />
Morning Refreshments - 8:30<br />
<br />
Opening 9-11 <br />
* Overview<br />
** Introductory remarks by Doc Searls and Phil Malone (of the Berkman Center and Harvard Law School), and a technology review by Joe Andrieu<br />
** Project reports (5 min each)<br />
* Marketplace of Ideas for specific projects (1.5 min each)<br />
* Personal introductions by everybody<br />
<br />
Sessions 11-4:30<br />
* 11-11:30 Agenda Making<br />
* 11:30-11:45 Lunch, which will be brought in<br />
* 11:45 - 12:45 - Session 1<br />
* 1:00-2:00 Session 2<br />
* 2:15-3:15 Session 3<br />
* 3:30-4:30 Session 4<br />
<br />
Sessions reporting to the group, 4:30-5:30<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.<br />
<br />
7:00PM:<br />
'''Non-hosted Dinner'''<br />
* Location: TBD<br />
* Time: TBD<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
** [http://blog.joeandrieu.com Joe Andrieu]<br />
** Iain Henderson<br />
** Stephen Lewis<br />
** Bart Stevens<br />
** Maarten Smolders<br />
** [http://twitter.com/ekivemark Mark Scrimshire]<br />
** [http://searls.com Doc Searls]<br />
** Mary Ruddy<br />
** Eve Maler<br />
** Luk Vervenne<br />
** Davor Meersman<br />
** Gerald Beuchelt<br />
<br />
=== Tuesday ===<br />
<br />
Morning Refreshments - 8:15<br />
<br />
Opening group gathering (adding or moving sessions, reports of insights from yesterday) - 8:30-9:00<br />
<br />
Sessions: 9am-4pm<br />
* 9:00-10:00 Session 5<br />
* 10:10-11:10 Session 6<br />
* 11:20-12:30 Session 7<br />
* 12:30-1:45 LUNCH - Groups go off to local eateries<br />
* 1:45-2:45 Session 7<br />
* 3:00-4:00 Session 8<br />
<br />
Closing session, summarizing both days, personal comments, more - 4:00-5:30<br />
<br />
==Space==<br />
<br />
We have three classrooms booked, all in Pound Hall. Two rooms have a power outlet at every seat. The third has wall outlets. In each the seating is arranged in a horseshoe shape, so everybody can face everybody else. <br />
<br />
If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.<br />
<br />
== Possible Topics ==<br />
<br />
There are many. Here is a list to get us started. Add or subtract whatever you like...<br />
<br />
* The Mine! (Adriana Lukas)<br />
* Volunteered Personal Information (Iain Henderson)<br />
* RelButton -- and first use challenge: a biz model for public media (Doc Searls)<br />
* User-driven Search (Joe Andrieu)<br />
* r-cards (Paul Trevithick) <br />
* VRM and health care<br />
* VRM and employability (Luk Vervenne)<br />
* VRM and social web stuff (Kevin Marks)<br />
* VRM standards, policies and practices (Brett McDowell)<br />
* VRM and TiddlyWiki<br />
* VRM + (rather than vs.)CRM (VRM<>CRM dialogue, digital conversations: next step in the maturity cycle?)<br />
* VRM and legal openings, hurdles, models and precedents (Renee Lloyd)<br />
* Trust architecture for securely shared services involving personal information (www.tas3.eu, Luk Vervenne)<br />
* VRM and the reaction/acceptancce in European Enterprise (Bart Stevens)<br />
* VRM Perception by BigBiz in the USA (Deb Schultz)<br />
<br />
== Getting There ==<br />
<br />
Pound Hall is located on the Harvard campus at 1563 Massachusetts Avenue, within the Law School. Some resources --<br />
<br />
* [http://www.law.harvard.edu/about/contact/images/law_map.jpg Harvard Law map] <br />
* [http://maps.google.com/maps?f=q&hl=en&geocode=&q=1563+Massachusetts+Avenue,+02138&sll=37.0625,-95.677068&sspn=76.482111,100.898438&ie=UTF8&ll=42.378345,-71.120081&spn=0.009019,0.012317&t=h&z=16 Google Maps]<br />
* [http://wikimania2006.wikimedia.org/wiki/Getting_to_and_around_Cambridge Wikimania on Cambridge]<br />
<br />
Parking is a hassle, so we highly recommend taking public transportation. Fortunately, the Boston Area has some of the best public transportation in the U.S. The Harvard Campus is adjacent to Harvard Square, which is a stop on the Red Line of the "T", Boston's subway system. The Red Line is the best of all the "T" lines. Trains roll through every stop only few minutes apart, and the trains are fast. If you can find accommodations near a Red Line stop, you'll be in great shape. Cambridge area stops are Alewife, Davis, Porter, Harvard, Central and Kendall. In Boston the near ones are Charles/MGH, Park, Government Center and South Station.<br />
<br />
Getting to Pound Hall:<br />
<br />
From the Harvard "T" station go up the stairs to "Church Street." At the top of the stairs, turn right to walk across Church (and past the church itself), then up "Mass Ave" past Cambridge Common (the large park on the left). At the next light (Waterhouse Street), cross over to the Harvard side of Mass Ave, then turn left to continue north. Pound Hall will come up on your right, just before a big construction project. A granite sign says "HARRVARD LAW SCHOOL." Look for the workshop in the center of the ground floor. If you walk fast you can make it in 5 minutes from the "T".<br />
<br />
== Participation over the Net ==<br />
<br />
We won't be streaming any of the sessions in a formal way, but some participants plan to do streaming anyway. When they do, we'll post information about that on the Workshop's wiki page.<br />
<br />
We will also be running an IRC channel via Freenode, at #VRM.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_Workshop_2008&diff=2892VRM Workshop 20082008-07-13T15:39:21Z<p>DeanLand: /* Sunday */</p>
<hr />
<div>The first ProjectVRM Workshop (tag [http://technorati.com/tag/vrm2008 vrm2008]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 14-15 July. The event will go from 9AM to 5:30 on both days.<br />
<br />
The purpose of the workshop is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]<br />
<br />
In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the [[VRM Workshop 2008]] wiki.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmjuly2008workshop.eventbrite.com/ this EventBrite link]. Feel free to also add your name to the [[VRMWorkshop Attendees]] list.<br />
<br />
== Schedule ==<br />
<br />
=== Sunday ===<br />
'''Non-hosted Dinner'''<br />
* Location: [http://www.google.com/search?hl=en&safe=off&pwst=1&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=changsho+cambridge&spell=1 Changsho Restaurant], on Mass Ave, up the street from Harvard.<br />
* Time: 7:30 (reservation made... for 12 people, but I'll need to up that - DS)<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
#Keith Hopper<br />
#Iain Henderson<br />
#Doc Searls<br />
#[http://ekive.blogspo.com Mark Scrimshire]<br />
#[http://blog.joeandrieu.com Joe Andrieu]<br />
#Chris Reynolds<br />
#Jan Searls<br />
#Brett McDowell<br />
#Adriana Lukas<br />
#Bart Stevens (TBC)<br />
#Maarten Smolders (TBC)<br />
#Stephen Lewis<br />
#Mary Ruddy<br />
#Rachel Schiff<br />
#Dean Landsman <br />
#Luk Vervenne<br />
#Davor Meersman<br />
#Britt Blaser<br />
#Kaliya Hamlin<br />
#Bob Frankston<br />
#Sara Wedeman<br />
<br />
* Social networking for those who come early at [http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=cambridge+common+restaurant Cambridge Common restaurant & bar], across the street on Massachusetts Avenue.<br />
* For help call Doc's cell: +1-805-705-9666.<br />
<br />
=== Monday ===<br />
<br />
Room: Pound 101<br />
<br />
Morning Refreshments - 8:30<br />
<br />
Opening 9-11 <br />
* Overview<br />
** Introductory remarks by Doc Searls and Phil Malone (of the Berkman Center and Harvard Law School), and a technology review by Joe Andrieu<br />
** Project reports (5 min each)<br />
* Marketplace of Ideas for specific projects (1.5 min each)<br />
* Personal introductions by everybody<br />
<br />
Sessions 11-4:30<br />
* 11-11:30 Agenda Making<br />
* 11:30-11:45 Lunch, which will be brought in<br />
* 11:45 - 12:45 - Session 1<br />
* 1:00-2:00 Session 2<br />
* 2:15-3:15 Session 3<br />
* 3:30-4:30 Session 4<br />
<br />
Sessions reporting to the group, 4:30-5:30<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.<br />
<br />
7:00PM:<br />
'''Non-hosted Dinner'''<br />
* Location: TBD<br />
* Time: TBD<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
** [http://blog.joeandrieu.com Joe Andrieu]<br />
** Iain Henderson<br />
** Stephen Lewis<br />
** Bart Stevens<br />
** Maarten Smolders<br />
** [http://twitter.com/ekivemark Mark Scrimshire]<br />
** [http://searls.com Doc Searls]<br />
** Mary Ruddy<br />
** Eve Maler<br />
** Luk Vervenne<br />
** Davor Meersman<br />
** Gerald Beuchelt<br />
<br />
=== Tuesday ===<br />
<br />
Morning Refreshments - 8:15<br />
<br />
Opening group gathering (adding or moving sessions, reports of insights from yesterday) - 8:30-9:00<br />
<br />
Sessions: 9am-4pm<br />
* 9:00-10:00 Session 5<br />
* 10:10-11:10 Session 6<br />
* 11:20-12:30 Session 7<br />
* 12:30-1:45 LUNCH - Groups go off to local eateries<br />
* 1:45-2:45 Session 7<br />
* 3:00-4:00 Session 8<br />
<br />
Closing session, summarizing both days, personal comments, more - 4:00-5:30<br />
<br />
==Space==<br />
<br />
We have three classrooms booked, all in Pound Hall. Two rooms have a power outlet at every seat. The third has wall outlets. In each the seating is arranged in a horseshoe shape, so everybody can face everybody else. <br />
<br />
If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.<br />
<br />
== Possible Topics ==<br />
<br />
There are many. Here is a list to get us started. Add or subtract whatever you like...<br />
<br />
* The Mine! (Adriana Lukas)<br />
* Volunteered Personal Information (Iain Henderson)<br />
* RelButton -- and first use challenge: a biz model for public media (Doc Searls)<br />
* User-driven Search (Joe Andrieu)<br />
* r-cards (Paul Trevithick) <br />
* VRM and health care<br />
* VRM and employability (Luk Vervenne)<br />
* VRM and social web stuff (Kevin Marks)<br />
* VRM standards, policies and practices (Brett McDowell)<br />
* VRM and TiddlyWiki<br />
* VRM + (rather than vs.)CRM (VRM<>CRM dialogue, digital conversations: next step in the maturity cycle?)<br />
* VRM and legal openings, hurdles, models and precedents (Renee Lloyd)<br />
* Trust architecture for securely shared services involving personal information (www.tas3.eu, Luk Vervenne)<br />
<br />
== Getting There ==<br />
<br />
Pound Hall is located on the Harvard campus at 1563 Massachusetts Avenue, within the Law School. Some resources --<br />
<br />
* [http://www.law.harvard.edu/about/contact/images/law_map.jpg Harvard Law map] <br />
* [http://maps.google.com/maps?f=q&hl=en&geocode=&q=1563+Massachusetts+Avenue,+02138&sll=37.0625,-95.677068&sspn=76.482111,100.898438&ie=UTF8&ll=42.378345,-71.120081&spn=0.009019,0.012317&t=h&z=16 Google Maps]<br />
* [http://wikimania2006.wikimedia.org/wiki/Getting_to_and_around_Cambridge Wikimania on Cambridge]<br />
<br />
Parking is a hassle, so we highly recommend taking public transportation. Fortunately, the Boston Area has some of the best public transportation in the U.S. The Harvard Campus is adjacent to Harvard Square, which is a stop on the Red Line of the "T", Boston's subway system. The Red Line is the best of all the "T" lines. Trains roll through every stop only few minutes apart, and the trains are fast. If you can find accommodations near a Red Line stop, you'll be in great shape. Cambridge area stops are Alewife, Davis, Porter, Harvard, Central and Kendall. In Boston the near ones are Charles/MGH, Park, Government Center and South Station.<br />
<br />
Getting to Pound Hall:<br />
<br />
From the Harvard "T" station go up the stairs to "Church Street." At the top of the stairs, turn right to walk across Church (and past the church itself), then up "Mass Ave" past Cambridge Common (the large park on the left). At the next light (Waterhouse Street), cross over to the Harvard side of Mass Ave, then turn left to continue north. Pound Hall will come up on your right, just before a big construction project. A granite sign says "HARRVARD LAW SCHOOL." Look for the workshop in the center of the ground floor. If you walk fast you can make it in 5 minutes from the "T".<br />
<br />
== Participation over the Net ==<br />
<br />
We won't be streaming any of the sessions in a formal way, but some participants plan to do streaming anyway. When they do, we'll post information about that on the Workshop's wiki page.<br />
<br />
We will also be running an IRC channel via Freenode, at #VRM.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_Workshop_2008&diff=2877VRM Workshop 20082008-07-11T22:05:16Z<p>DeanLand: /* Sunday */</p>
<hr />
<div>The first ProjectVRM Workshop (tag [http://technorati.com/tag/vrm2008 vrm2008]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center] at Pound Hall at [http://law.harvard.edu Harvard Law School], on Monday-Tuesday 14-15 July. The event will go from 9AM to 5:30 on both days.<br />
<br />
The purpose of the workshop is to bring people together and make progress on any number of VRM topics and projects. The workshop will be run as an "unconference" on the open space model, which means session topics will be chosen by participants. [http://en.wikipedia.org/wiki/Open_Space_Technology Here is the Wikipedia page on open space.]<br />
<br />
In open space there are no speakers or panels -- just participants, gathered to get work done and enjoy doing it. Participation includes contributing to the [[VRM Workshop 2008]] wiki.<br />
<br />
== Registration ==<br />
<br />
The workshop is free. You can register through [http://vrmjuly2008workshop.eventbrite.com/ this EventBrite link]. Feel free to also add your name to the [[VRMWorkshop Attendees]] list.<br />
<br />
== Schedule ==<br />
<br />
=== Sunday ===<br />
'''Non-hosted Dinner'''<br />
* Location: [http://www.google.com/search?hl=en&safe=off&pwst=1&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=changsho+cambridge&spell=1 Changsho Restaurant], on Mass Ave, up the street from Harvard.<br />
* Time: 7:30 (reservation made)<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
** Keith Hopper<br />
** Iain Henderson<br />
** Doc Searls<br />
** [http://ekive.blogspo.com Mark Scrimshire]<br />
** [http://blog.joeandrieu.com Joe Andrieu]<br />
** Chris Reynolds<br />
** Jan Searls<br />
** Brett McDowell<br />
** Adriana Lukas<br />
** Bart Stevens (TBC)<br />
** Maarten Smolders (TBC)<br />
** Stephen Lewis<br />
** Mary Ruddy<br />
** Rachel Schiff<br />
** Dean Landsman (not 100% certain)<br />
<br />
* Social networking for those who come early at [http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=cambridge+common+restaurant Cambridge Common restaurant & bar], across the street on Massachusetts Avenue.<br />
* For help call Doc's cell: +1-805-705-9666.<br />
<br />
=== Monday ===<br />
<br />
Room: Pound 101<br />
<br />
Morning Refreshments - 8:30<br />
<br />
Opening 9-11 <br />
* Overview<br />
** Introductory remarks by Doc Searls and Phil Malone (of the Berkman Center and Harvard Law School), and a technology review by Joe Andrieu<br />
** Project reports (5 min each)<br />
* Marketplace of Ideas for specific projects (1.5 min each)<br />
* Personal introductions by everybody<br />
<br />
Sessions 11-4:30<br />
* 11-11:30 Agenda Making<br />
* 11:30-11:45 Lunch, which will be brought in<br />
* 11:45 - 12:45 - Session 1<br />
* 1:00-2:00 Session 2<br />
* 2:15-3:15 Session 3<br />
* 3:30-4:30 Session 4<br />
<br />
Sessions reporting to the group, 4:30-5:30<br />
<br />
In open space workshops, topics are suggested by participants in the Agenda making session, which is attended by everybody. Participants write the title of their topic on a sheet of paper with a bold marker, add their name, then describe the topic to the group and post it on a large "spreadsheet" of times and session locations, a blackboard in the front of Pound 101, which will be our main room.<br />
<br />
One person in each session will take notes, either directly (or eventually) on the workshop wiki. At the end of each day somebody from each discussion session will report progress to the group.<br />
<br />
7:00PM:<br />
'''Non-hosted Dinner'''<br />
* Location: TBD<br />
* Time: TBD<br />
* Attendees (please add your name here if you plan to attend so we can get reservations):<br />
** [http://blog.joeandrieu.com Joe Andrieu]<br />
** Iain Henderson<br />
** Stephen Lewis<br />
** Bart Stevens<br />
** Maarten Smolders<br />
** [http://twitter.com/ekivemark Mark Scrimshire]<br />
** [http://searls.com Doc Searls]<br />
** Mary Ruddy<br />
<br />
=== Tuesday ===<br />
<br />
Morning Refreshments - 8:15<br />
<br />
Opening group gathering (adding or moving sessions, reports of insights from yesterday) - 8:30-9:00<br />
<br />
Sessions: 9am-4pm<br />
* 9:00-10:00 Session 5<br />
* 10:10-11:10 Session 6<br />
* 11:20-12:30 Session 7<br />
* 12:30-1:45 LUNCH - Groups go off to local eateries<br />
* 1:45-2:45 Session 7<br />
* 3:00-4:00 Session 8<br />
<br />
Closing session, summarizing both days, personal comments, more - 4:00-5:30<br />
<br />
==Space==<br />
<br />
We have three classrooms booked, all in Pound Hall. Two rooms have a power outlet at every seat. The third has wall outlets. In each the seating is arranged in a horseshoe shape, so everybody can face everybody else. <br />
<br />
If we need additional small session spaces, there are plenty of those out on the lawns and in the halls and public seating areas amongst nearby buildings at the Law School. We'll make room on the session "spreadsheet" for these, so we're ready if the need arises.<br />
<br />
== Possible Topics ==<br />
<br />
There are many. Here is a list to get us started. Add or subtract whatever you like...<br />
<br />
* The Mine! (Adriana Lukas)<br />
* Personal Address Manager (Iain Henderson)<br />
* RelButton -- and first use challenge: a biz model for public media (Doc Searls)<br />
* User-driven Search (Joe Andrieu)<br />
* r-cards (Paul Trevithick) <br />
* VRM and health care<br />
* VRM and social web stuff (Kevin Marks)<br />
* VRM standards, policies and practices (Brett McDowell)<br />
* VRM and TiddlyWiki<br />
* VRM + (rather than vs.) CRM<br />
* VRM and legal openings, hurdles, models and precedents (Renee Lloyd)<br />
<br />
== Getting There ==<br />
<br />
Pound Hall is located on the Harvard campus at 1563 Massachusetts Avenue, within the Law School. Some resources --<br />
<br />
* [http://www.law.harvard.edu/about/contact/images/law_map.jpg Harvard Law map] <br />
* [http://maps.google.com/maps?f=q&hl=en&geocode=&q=1563+Massachusetts+Avenue,+02138&sll=37.0625,-95.677068&sspn=76.482111,100.898438&ie=UTF8&ll=42.378345,-71.120081&spn=0.009019,0.012317&t=h&z=16 Google Maps]<br />
* [http://wikimania2006.wikimedia.org/wiki/Getting_to_and_around_Cambridge Wikimania on Cambridge]<br />
<br />
Parking is a hassle, so we highly recommend taking public transportation. Fortunately, the Boston Area has some of the best public transportation in the U.S. The Harvard Campus is adjacent to Harvard Square, which is a stop on the Red Line of the "T", Boston's subway system. The Red Line is the best of all the "T" lines. Trains roll through every stop only few minutes apart, and the trains are fast. If you can find accommodations near a Red Line stop, you'll be in great shape. Cambridge area stops are Alewife, Davis, Porter, Harvard, Central and Kendall. In Boston the near ones are Charles/MGH, Park, Government Center and South Station.<br />
<br />
Getting to Pound Hall:<br />
<br />
From the Harvard "T" station go up the stairs to "Church Street." At the top of the stairs, turn right to walk across Church (and past the church itself), then up "Mass Ave" past Cambridge Common (the large park on the left). At the next light (Waterhouse Street), cross over to the Harvard side of Mass Ave, then turn left to continue north. Pound Hall will come up on your right, just before a big construction project. A granite sign says "HARRVARD LAW SCHOOL." Look for the workshop in the center of the ground floor. If you walk fast you can make it in 5 minutes from the "T".<br />
<br />
== Participation over the Net ==<br />
<br />
We won't be streaming any of the sessions in a formal way, but some participants plan to do streaming anyway. When they do, we'll post information about that on the Workshop's wiki page.<br />
<br />
We will also be running an IRC channel via Freenode, at #VRM.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_Workshop_2008&diff=2505VRM Workshop 20082008-03-20T17:26:24Z<p>DeanLand: this is a minor edit, indeed,</p>
<hr />
<div>The first ProjectVRM Workshop (tag [http://technorati.com/tag/pvrmw2008a pvrmw2008a]) will be hosted by ProjectVRM and the [http://cyber.law.harvard.edu Berkman Center], here at [http://harvard.edu Harvard University], on 25-26 June. (As of 20 March 2008 this is tentative, but it will become firm if we agree on the dates.)<br />
<br />
Our model is the [http://iiw.idcommons.net/index.php/Main_Page IIW -- Internet Identity Workshop], an outstanding and highly productive workshop that has been happening twice a year since 2006. VRM was a big topic at the last one, and perhaps the next one too. This VRM workshop is posed as the first at which the VRM conversation finally breaks off on its own from incubation at the IIWs.<br />
<br />
The main purpose of the workshop is to work on development: moving code forward, and bringing existing code together. Also for the various committees to get together in physical space to move their work forward as well. <br />
<br />
There won't be a cost to the event, but our budget is minimal, so basically what we'll be doing is making use of a small block Harvard classrooms at a time when school is out of session. <br />
<br />
If you can come, please add your name to the attendee list. If working with a wiki is daunting for you (as it is for most people), please send me your name and I'll add it to the list. My email: dsearls AT cyber.law.harvard.edu<br />
<br />
- Doc Searls <br />
<br />
Attendee List:<br />
<br />
[http://doc.searls.com Doc Searls]<br><br />
[http://www.mediainfluencer.com Adriana Lukas]<br><br />
[http://xri.net/=charles-andres Charles Andres]<br><br />
[http://land-com.net Dean Landsman]<br></div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_vision&diff=2458VRM vision2008-03-12T20:34:01Z<p>DeanLand: /* VRM has Conceptual Cousins & Predecessors */</p>
<hr />
<div>'''VRM''' stands for Vendor Relationship Management a term meant to serve as a reciprocal of Customer Relationship Management. buncha text.<br />
<br />
== History ==<br />
{{main|History of vrm}}<br />
<br />
History, connection with ideintity and stuff.<br />
<br />
===Naming===<br />
Not the perfect name, but what we've got. qualifiers. credit to Mike Vizard and the Gillmor Gang. Link to the actual podcast, which is somewhere.<br />
<br />
=VRM has Conceptual Cousins & Predecessors=<br />
<br />
==Digital Identity Connection==<br />
==Data Portability==<br />
<br />
===Berkman Center Role===<br />
<br />
===Events===<br />
<br />
===Committees===<br />
<br />
== Definition ==<br />
{{main|The Free Software Definition|Debian Free Software Guidelines|Open Source Definition}}<br />
<br />
Buncha text<br />
<br />
== Examples of VRM ==<br />
{{main|List of open source software packages|Portal:Free software/Categories|:Category:Free software}}[[Image:Free-software-badge.png|right|120px|thumb|Free software badge]]<br />
<br />
Leaving free software language there. trying to figure out the conventions there.<br />
<br />
Notable ones:<br />
<br />
* <br />
*<br />
Companies, sellers, vendors all may have existing examples of VRM. Please post them here.<br />
<br />
== Frequently Asked Questions (FAQ) ==<br />
<br />
Q:<br />
A:<br />
<br />
Q:<br />
A:<br />
<br />
== External links ==<br />
{{YADA|yada}}<br />
<br />
== References ==<br />
{{reflist|2}}</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_vision&diff=2457VRM vision2008-03-12T20:32:14Z<p>DeanLand: /* Digtial Identity Connection */</p>
<hr />
<div>'''VRM''' stands for Vendor Relationship Management a term meant to serve as a reciprocal of Customer Relationship Management. buncha text.<br />
<br />
== History ==<br />
{{main|History of vrm}}<br />
<br />
History, connection with ideintity and stuff.<br />
<br />
===Naming===<br />
Not the perfect name, but what we've got. qualifiers. credit to Mike Vizard and the Gillmor Gang. Link to the actual podcast, which is somewhere.<br />
<br />
===VRM has Conceptual Cousins & Predecessors===<br />
==Digital Identity Connection==<br />
==Data Portability==<br />
<br />
===Berkman Center Role===<br />
<br />
===Events===<br />
<br />
===Committees===<br />
<br />
== Definition ==<br />
{{main|The Free Software Definition|Debian Free Software Guidelines|Open Source Definition}}<br />
<br />
Buncha text<br />
<br />
== Examples of VRM ==<br />
{{main|List of open source software packages|Portal:Free software/Categories|:Category:Free software}}[[Image:Free-software-badge.png|right|120px|thumb|Free software badge]]<br />
<br />
Leaving free software language there. trying to figure out the conventions there.<br />
<br />
Notable ones:<br />
<br />
* <br />
*<br />
Companies, sellers, vendors all may have existing examples of VRM. Please post them here.<br />
<br />
== Frequently Asked Questions (FAQ) ==<br />
<br />
Q:<br />
A:<br />
<br />
Q:<br />
A:<br />
<br />
== External links ==<br />
{{YADA|yada}}<br />
<br />
== References ==<br />
{{reflist|2}}</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=VRM_vision&diff=2455VRM vision2008-03-12T20:26:37Z<p>DeanLand: /* Examples of VRM */</p>
<hr />
<div>'''VRM''' stands for Vendor Relationship Management a term meant to serve as a reciprocal of Customer Relationship Management. buncha text.<br />
<br />
== History ==<br />
{{main|History of vrm}}<br />
<br />
History, connection with ideintity and stuff.<br />
<br />
===Naming===<br />
Not the perfect name, but what we've got. qualifiers. credit to Mike Vizard and the Gillmor Gang. Link to the actual podcast, which is somewhere.<br />
<br />
== Definition ==<br />
{{main|The Free Software Definition|Debian Free Software Guidelines|Open Source Definition}}<br />
<br />
Buncha text<br />
<br />
== Examples of VRM ==<br />
{{main|List of open source software packages|Portal:Free software/Categories|:Category:Free software}}[[Image:Free-software-badge.png|right|120px|thumb|Free software badge]]<br />
<br />
Leaving free software language there. trying to figure out the conventions there.<br />
<br />
Notable ones:<br />
<br />
* <br />
*<br />
Companies, sellers, vendors all may have existing examples of VRM. Please post them here.<br />
<br />
== Frequently Asked Questions (FAQ) ==<br />
<br />
Q:<br />
A:<br />
<br />
Q:<br />
A:<br />
<br />
== External links ==<br />
{{YADA|yada}}<br />
<br />
== References ==<br />
{{reflist|2}}</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_05_2008_Conference_Call&diff=2445March 05 2008 Conference Call2008-03-05T20:43:54Z<p>DeanLand: /* Open Discussion */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Christopher Carfi, March 5, 2008 <br><br />
Added to by Adriana Lukas, March 5, 2008<br><br />
Edited ever so sightly by Dean Landsman, March 5, 2008<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Dean Landsman<br />
* Adriana Lukas<br />
* Bart Stevens<br />
* Charles Andres<br />
* Iain Henderson<br />
* Christopher Carfi<br />
* Keith Hopper<br />
* Brett McDowell<br />
* Joe Andrieu<br />
* Drummond Reed<br />
<br />
==Previous Action Items==<br />
#Send query on email list about use of main list. Is that working better? - Joe - By Friday Feb 22, 2008<br />
#First draft position paper - Dean - By Friday Feb 29, 2008.<br />
<br />
==Notes==<br />
<br />
===Vision Committee (Dean)===<br />
<br />
*Ven diagram of individual and enterprise perspectives - the overlap should be larger that than the spare space; much should be shared although different angles<br />
*Chris joined that group (visions committee) as he understands CRM and its beginnings<br />
*how code would end up coming into or out of the vision<br />
*next Wednesday afternoon (12th March) a meeting with, Doc, Keith, Chris and Sean in Cambridge â incorporating user and the enterprise â coding something very vaguely, <br />
*at the moment too many definitions, bunch of discussions in lots of places<br />
*need to have some degree of definition otherwise VRM becomes kind of where CRM is i.e. fragmented.<br />
<br />
Bart: flagged up a paper about next level of CRM by O'Reilly, which mentions VRM and Doc Searls, business values for a consumer and a value for a vendor<br />
Dean: VRM is not just business<br />
<br />
===Standards Committee (Joe)===<br />
<br />
* Drummond and Joe have looked at multiple ways to "name" the users of VRM for the first use case<br />
* Challenge: Who is the "user" and the conflict with "user-centrism"<br />
* Resolved -- Broken out to "actors" (people or systems, eg. vendor or individual) and "roles" (e.g. "adressee," who manages his address in the system)<br />
* Will be looking at the specific Use Cases for the Personal Address Manager service.<br />
<br />
===Organization Committee (Doc)===<br />
* Dean will wheedle.<br />
<br />
===Usage Committee (Adriana)===<br />
* Trying to organize people to get together F2F - regular monthly [http://vrmhub.pbwiki.com/ VRM Hub meetings]<br />
* Doing monthly get-togethers in London<br />
* Organizing a smaller gathering on 15April in London (goal: identify problems that VRM can address for real people)<br />
* "I don't talk to companies, I talk to people within companies" - connecting people who might be interested in the concepts of VRM<br />
* Goal - open doors<br />
<br />
===Compliance Committee (Iain)===<br />
* One option on table to outsource compliance to Liberty Alliance, but more discussion needed.<br />
<br />
===Events===<br />
* European Meeting last week - part of monthly VRM Hub social meetings in London. [http://vrmhub.pbwiki.com/March+meeting+sign+up Next one] is on 27th March, 2008. <br />
<br />
<br />
* [http://vrmhub.pbwiki.com/Scratch+your+VRM+itch Scratch your VRM Itch], '''15-April-2008''' in London - Adriana<br />
** For those who have been following VRM for a while<br />
** For those who want to make VRM work<br />
** For users, no agenda, user-driven<br />
** Sort of like IIW, but without presentations<br />
** Most attendees will already know each other<br />
** Approximately 35 attendees<br />
<br />
* Upcoming EU Identity Conference in Munich<br />
** 22April to 25April<br />
** "VRM day" will likely be 22April<br />
<br />
* June Workshop - still trying to set dates, likely in Boston<br />
<br />
===Open Discussion===<br />
<br />
* Dean is looking for examples of VRM or things that are like VRM, even if those examples predate the term VRM itself in order to start a file of these examples.<br />
** [http://eventful.com/demand Eventful Demand ] - aggregate user demand to find enough value to have performers show up<br />
<br />
* IT and such<br />
** Dean spoke with Kevin Marks re the right team of Google people looking at Google Groups (our difficulties may be a test case for Google to repair some of the errors and mishaps that seem to plague ours, and perhaps others', group functions)<br />
** It appears people are signed/signed up, but can't sign in; sometimes those already signed up just disappear; e-mail seems to be haphazard in reaching some but never the entirety of a subgroup<br />
<br />
* Overlap with [http://www.dataportability.org Data Portability]<br />
** Both need to start with user<br />
** Adriana and Joe have had interactions with the DP group<br />
<br />
===Action Items===<br />
* Dean to connect with Doc regarding date for VRM June Workshop<br />
** Note: Last year, there was much VRM interest at the Supernova conference. Supernova this year runs 16-Jun through 18-Jun in San Francisco<br />
<br />
==Next Meeting==<br />
[[March 19 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_05_2008_Conference_Call&diff=2444March 05 2008 Conference Call2008-03-05T20:39:32Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Christopher Carfi, March 5, 2008 <br><br />
Added to by Adriana Lukas, March 5, 2008<br><br />
Edited ever so sightly by Dean Landsman, March 5, 2008<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Dean Landsman<br />
* Adriana Lukas<br />
* Bart Stevens<br />
* Charles Andres<br />
* Iain Henderson<br />
* Christopher Carfi<br />
* Keith Hopper<br />
* Brett McDowell<br />
* Joe Andrieu<br />
* Drummond Reed<br />
<br />
==Previous Action Items==<br />
#Send query on email list about use of main list. Is that working better? - Joe - By Friday Feb 22, 2008<br />
#First draft position paper - Dean - By Friday Feb 29, 2008.<br />
<br />
==Notes==<br />
<br />
===Vision Committee (Dean)===<br />
<br />
*Ven diagram of individual and enterprise perspectives - the overlap should be larger that than the spare space; much should be shared although different angles<br />
*Chris joined that group (visions committee) as he understands CRM and its beginnings<br />
*how code would end up coming into or out of the vision<br />
*next Wednesday afternoon (12th March) a meeting with, Doc, Keith, Chris and Sean in Cambridge â incorporating user and the enterprise â coding something very vaguely, <br />
*at the moment too many definitions, bunch of discussions in lots of places<br />
*need to have some degree of definition otherwise VRM becomes kind of where CRM is i.e. fragmented.<br />
<br />
Bart: flagged up a paper about next level of CRM by O'Reilly, which mentions VRM and Doc Searls, business values for a consumer and a value for a vendor<br />
Dean: VRM is not just business<br />
<br />
===Standards Committee (Joe)===<br />
<br />
* Drummond and Joe have looked at multiple ways to "name" the users of VRM for the first use case<br />
* Challenge: Who is the "user" and the conflict with "user-centrism"<br />
* Resolved -- Broken out to "actors" (people or systems, eg. vendor or individual) and "roles" (e.g. "adressee," who manages his address in the system)<br />
* Will be looking at the specific Use Cases for the Personal Address Manager service.<br />
<br />
===Organization Committee (Doc)===<br />
* Dean will wheedle.<br />
<br />
===Usage Committee (Adriana)===<br />
* Trying to organize people to get together F2F - regular monthly [http://vrmhub.pbwiki.com/ VRM Hub meetings]<br />
* Doing monthly get-togethers in London<br />
* Organizing a smaller gathering on 15April in London (goal: identify problems that VRM can address for real people)<br />
* "I don't talk to companies, I talk to people within companies" - connecting people who might be interested in the concepts of VRM<br />
* Goal - open doors<br />
<br />
===Compliance Committee (Iain)===<br />
* One option on table to outsource compliance to Liberty Alliance, but more discussion needed.<br />
<br />
===Events===<br />
* European Meeting last week - part of monthly VRM Hub social meetings in London. [http://vrmhub.pbwiki.com/March+meeting+sign+up Next one] is on 27th March, 2008. <br />
<br />
<br />
* [http://vrmhub.pbwiki.com/Scratch+your+VRM+itch Scratch your VRM Itch], '''15-April-2008''' in London - Adriana<br />
** For those who have been following VRM for a while<br />
** For those who want to make VRM work<br />
** For users, no agenda, user-driven<br />
** Sort of like IIW, but without presentations<br />
** Most attendees will already know each other<br />
** Approximately 35 attendees<br />
<br />
* Upcoming EU Identity Conference in Munich<br />
** 22April to 25April<br />
** "VRM day" will likely be 22April<br />
<br />
* June Workshop - still trying to set dates, likely in Boston<br />
<br />
===Open Discussion===<br />
<br />
* Dean is looking for examples of VRM or things that are like VRM, even if those examples predate the term VRM itself in order to start a file of these examples.<br />
** [http://eventful.com/demand Eventful Demand ] - aggregate user demand to find enough value to have performers show up<br />
<br />
* IT and such<br />
** Kevin Marks looking at Google Groups<br />
** It appears people are signed/signed up, but can't sign in<br />
<br />
* Overlap with [http://www.dataportability.org Data Portability]<br />
** Both need to start with user<br />
** Adriana and Joe have had interactions with the DP group<br />
<br />
===Action Items===<br />
* Dean to connect with Doc regarding date for VRM June Workshop<br />
** Note: Last year, there was much VRM interest at the Supernova conference. Supernova this year runs 16-Jun through 18-Jun in San Francisco<br />
<br />
==Next Meeting==<br />
[[March 19 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_05_2008_Conference_Call&diff=2443March 05 2008 Conference Call2008-03-05T20:38:23Z<p>DeanLand: /* Conference Call Notes */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Christopher Carfi, March 5, 2008 <br><br />
Added to by Adriana Lukas, March 5, 2008<br><br />
Edited ever so sightly by Dean Landsman, March 5, 2008<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Dean Landsman<br />
* Adriana Lukas<br />
* Bart Stevens<br />
* Charles Andres<br />
* Iain Henderson<br />
* Christopher Carfi<br />
* Keith Hopper<br />
* Brett McDowell<br />
* Joe Andrieu<br />
<br />
==Previous Action Items==<br />
#Send query on email list about use of main list. Is that working better? - Joe - By Friday Feb 22, 2008<br />
#First draft position paper - Dean - By Friday Feb 29, 2008.<br />
<br />
==Notes==<br />
<br />
===Vision Committee (Dean)===<br />
<br />
*Ven diagram of individual and enterprise perspectives - the overlap should be larger that than the spare space; much should be shared although different angles<br />
*Chris joined that group (visions committee) as he understands CRM and its beginnings<br />
*how code would end up coming into or out of the vision<br />
*next Wednesday afternoon (12th March) a meeting with, Doc, Keith, Chris and Sean in Cambridge â incorporating user and the enterprise â coding something very vaguely, <br />
*at the moment too many definitions, bunch of discussions in lots of places<br />
*need to have some degree of definition otherwise VRM becomes kind of where CRM is i.e. fragmented.<br />
<br />
Bart: flagged up a paper about next level of CRM by O'Reilly, which mentions VRM and Doc Searls, business values for a consumer and a value for a vendor<br />
Dean: VRM is not just business<br />
<br />
===Standards Committee (Joe)===<br />
<br />
* Drummond and Joe have looked at multiple ways to "name" the users of VRM for the first use case<br />
* Challenge: Who is the "user" and the conflict with "user-centrism"<br />
* Resolved -- Broken out to "actors" (people or systems, eg. vendor or individual) and "roles" (e.g. "adressee," who manages his address in the system)<br />
* Will be looking at the specific Use Cases for the Personal Address Manager service.<br />
<br />
===Organization Committee (Doc)===<br />
* Dean will wheedle.<br />
<br />
===Usage Committee (Adriana)===<br />
* Trying to organize people to get together F2F - regular monthly [http://vrmhub.pbwiki.com/ VRM Hub meetings]<br />
* Doing monthly get-togethers in London<br />
* Organizing a smaller gathering on 15April in London (goal: identify problems that VRM can address for real people)<br />
* "I don't talk to companies, I talk to people within companies" - connecting people who might be interested in the concepts of VRM<br />
* Goal - open doors<br />
<br />
===Compliance Committee (Iain)===<br />
* One option on table to outsource compliance to Liberty Alliance, but more discussion needed.<br />
<br />
===Events===<br />
* European Meeting last week - part of monthly VRM Hub social meetings in London. [http://vrmhub.pbwiki.com/March+meeting+sign+up Next one] is on 27th March, 2008. <br />
<br />
<br />
* [http://vrmhub.pbwiki.com/Scratch+your+VRM+itch Scratch your VRM Itch], '''15-April-2008''' in London - Adriana<br />
** For those who have been following VRM for a while<br />
** For those who want to make VRM work<br />
** For users, no agenda, user-driven<br />
** Sort of like IIW, but without presentations<br />
** Most attendees will already know each other<br />
** Approximately 35 attendees<br />
<br />
* Upcoming EU Identity Conference in Munich<br />
** 22April to 25April<br />
** "VRM day" will likely be 22April<br />
<br />
* June Workshop - still trying to set dates, likely in Boston<br />
<br />
===Open Discussion===<br />
<br />
* Dean is looking for examples of VRM or things that are like VRM, even if those examples predate the term VRM itself in order to start a file of these examples.<br />
** [http://eventful.com/demand Eventful Demand ] - aggregate user demand to find enough value to have performers show up<br />
<br />
* IT and such<br />
** Kevin Marks looking at Google Groups<br />
** It appears people are signed/signed up, but can't sign in<br />
<br />
* Overlap with [http://www.dataportability.org Data Portability]<br />
** Both need to start with user<br />
** Adriana and Joe have had interactions with the DP group<br />
<br />
===Action Items===<br />
* Dean to connect with Doc regarding date for VRM June Workshop<br />
** Note: Last year, there was much VRM interest at the Supernova conference. Supernova this year runs 16-Jun through 18-Jun in San Francisco<br />
<br />
==Next Meeting==<br />
[[March 19 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_05_2008_Conference_Call&diff=2442March 05 2008 Conference Call2008-03-05T20:37:41Z<p>DeanLand: /* Conference Call Notes */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Christopher Carfi, March 5, 2008 <br><br />
Added to by Adriana Lukas, March 5, 2008<br />
Edited ever so sightly by Dean Landsman, March 5, 2008<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Other Calls==<br />
[[Category:conference call]]<br />
[[:Category:conference call]]<br />
<br />
==Attendees==<br />
* Dean Landsman<br />
* Adriana Lukas<br />
* Bart Stevens<br />
* Charles Andres<br />
* Iain Henderson<br />
* Christopher Carfi<br />
* Keith Hopper<br />
* Brett McDowell<br />
* Joe Andrieu<br />
<br />
==Previous Action Items==<br />
#Send query on email list about use of main list. Is that working better? - Joe - By Friday Feb 22, 2008<br />
#First draft position paper - Dean - By Friday Feb 29, 2008.<br />
<br />
==Notes==<br />
<br />
===Vision Committee (Dean)===<br />
<br />
*Ven diagram of individual and enterprise perspectives - the overlap should be larger that than the spare space; much should be shared although different angles<br />
*Chris joined that group (visions committee) as he understands CRM and its beginnings<br />
*how code would end up coming into or out of the vision<br />
*next Wednesday afternoon (12th March) a meeting with, Doc, Keith, Chris and Sean in Cambridge â incorporating user and the enterprise â coding something very vaguely, <br />
*at the moment too many definitions, bunch of discussions in lots of places<br />
*need to have some degree of definition otherwise VRM becomes kind of where CRM is i.e. fragmented.<br />
<br />
Bart: flagged up a paper about next level of CRM by O'Reilly, which mentions VRM and Doc Searls, business values for a consumer and a value for a vendor<br />
Dean: VRM is not just business<br />
<br />
===Standards Committee (Joe)===<br />
<br />
* Drummond and Joe have looked at multiple ways to "name" the users of VRM for the first use case<br />
* Challenge: Who is the "user" and the conflict with "user-centrism"<br />
* Resolved -- Broken out to "actors" (people or systems, eg. vendor or individual) and "roles" (e.g. "adressee," who manages his address in the system)<br />
* Will be looking at the specific Use Cases for the Personal Address Manager service.<br />
<br />
===Organization Committee (Doc)===<br />
* Dean will wheedle.<br />
<br />
===Usage Committee (Adriana)===<br />
* Trying to organize people to get together F2F - regular monthly [http://vrmhub.pbwiki.com/ VRM Hub meetings]<br />
* Doing monthly get-togethers in London<br />
* Organizing a smaller gathering on 15April in London (goal: identify problems that VRM can address for real people)<br />
* "I don't talk to companies, I talk to people within companies" - connecting people who might be interested in the concepts of VRM<br />
* Goal - open doors<br />
<br />
===Compliance Committee (Iain)===<br />
* One option on table to outsource compliance to Liberty Alliance, but more discussion needed.<br />
<br />
===Events===<br />
* European Meeting last week - part of monthly VRM Hub social meetings in London. [http://vrmhub.pbwiki.com/March+meeting+sign+up Next one] is on 27th March, 2008. <br />
<br />
<br />
* [http://vrmhub.pbwiki.com/Scratch+your+VRM+itch Scratch your VRM Itch], '''15-April-2008''' in London - Adriana<br />
** For those who have been following VRM for a while<br />
** For those who want to make VRM work<br />
** For users, no agenda, user-driven<br />
** Sort of like IIW, but without presentations<br />
** Most attendees will already know each other<br />
** Approximately 35 attendees<br />
<br />
* Upcoming EU Identity Conference in Munich<br />
** 22April to 25April<br />
** "VRM day" will likely be 22April<br />
<br />
* June Workshop - still trying to set dates, likely in Boston<br />
<br />
===Open Discussion===<br />
<br />
* Dean is looking for examples of VRM or things that are like VRM, even if those examples predate the term VRM itself in order to start a file of these examples.<br />
** [http://eventful.com/demand Eventful Demand ] - aggregate user demand to find enough value to have performers show up<br />
<br />
* IT and such<br />
** Kevin Marks looking at Google Groups<br />
** It appears people are signed/signed up, but can't sign in<br />
<br />
* Overlap with [http://www.dataportability.org Data Portability]<br />
** Both need to start with user<br />
** Adriana and Joe have had interactions with the DP group<br />
<br />
===Action Items===<br />
* Dean to connect with Doc regarding date for VRM June Workshop<br />
** Note: Last year, there was much VRM interest at the Supernova conference. Supernova this year runs 16-Jun through 18-Jun in San Francisco<br />
<br />
==Next Meeting==<br />
[[March 19 2008 Conference Call]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_23_Meeting_notes_2007&diff=1992May 23 Meeting notes 20072007-05-23T18:57:59Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 23, 2007<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Prior Conference Calls==<br />
<br />
===May 16, 2007===<br />
*[[meeting notes 2007 05 16]]<br />
<br />
===May 9, 2007===<br />
*[[meeting notes 2007 05 09]]<br />
<br />
===May 2, 2007===<br />
*[[meeting notes 2007 05 02]]<br />
<br />
===March 21, 2007===<br />
*[[meeting notes 2007 03 21]]<br />
*[http://vrm.land-com.net/VRM_Conf03212007.mp3 audio 2007 03 21]<br />
<br />
===March 8, 2007===<br />
*[[meeting notes 2007 03 08]]<br />
*no audio<br />
===February 21, 2007===<br />
*no meeting notes<br />
*[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 audio 2007 02 21]<br />
===February 8, 2007===<br />
*[[meeting notes 2007 02 08]]<br />
*[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 audio 2007 02 08]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Alan Mitchell<br />
* Sean Bohan<br />
* Doc Searls<br />
* Drummond Reed<br />
* Britt Blaser<br />
* Richard Reukema<br />
<br />
==Notes==<br />
===Is VRM the right name?===<br />
<br />
Perhaps it is too much inside baseball.<br />
<br />
Personal Information Management Services is a term that has been used for similar services/concepts in the UK. However, that opens it up to anything and everything.<br />
<br />
I've used VRM as reciprocal of CRM and folks who get CRM get the lightbulb very quickly.<br />
<br />
Apparently CRM didn't get as much traction in the UK, so it has a bit of a negative connotation.<br />
<br />
The US seems to have a fixation on IP: copyrights and patents and trademarks. Whereas in EU and Canada, privacy is much more important. <br />
<br />
VRM, right now, has taken a certain hold. To move forward, we know what we are trying to do, we are generally of a common mind. We should continue our work and not focus so much on the name. If we need to get a better term as a "public" brand, that will be a bridge to cross when we are ready for a public push.<br />
<br />
Customer Managed Relationships (CMR) is a term in use. Although perhaps in practice it isn't actually in the VRM direction. It is sort of a perverse way to say the user is in charge, but they aren't really.<br />
<br />
For now, there seems to be a consensus that VRM is good for now and we would have diminishing returns investing more time in renaming. So, onward VRM!<br />
===No More Phone Trees?===<br />
The idea of a phone tree is parallel to the problem that CRM isn't really a relationship management. So often when you call a phone tree, you are shuffled around, often to places you don't want, talking to people who can't help. <br />
<br />
If you are a monolithic company and you know you need a call-in line but you don't really want to help people, you will have one of these maze-intentional phone tree systems. <br />
<br />
We won't change company cultures if companies are of a mind to treat customers and buyers badly. But attacking the phone tree isn't really the approach. <br />
<br />
The email thread actually morphed into different items. It started out as cutting through to the person. But often finding the person is not the right solution.<br />
<br />
In any area, there are generally a fairly well constrained questions that people are going to ask. So at first, you funnel them to the experts to answer it. But as that question gets asked more and more, then the marginal cost of answering that question goes down... if the system can leverage the prior answer effectively. This is currently being tested with a head-hunting service that dropped the cost of answering questions by a factor of ten. This is now being rolled out in a broader way. More on that as it comes.<br />
<br />
===What are they buying?===<br />
Several folks asked questions about what are people buying with VRM?<br />
<br />
There was also a question of what are people really going to use this? And what is the business model?<br />
<br />
We do have to come up with stuff that is useful to the mediators (Travelocity, Orbitz, etc) and an improvement on it. That's a tall order. But one that can be done. By focusing on building blocks, something simple that the customer uses. Maybe its a database accessed by a card or stored on a card. Card metaphors have come up a lot in the Identity conversations. <br />
<br />
This has to be a simplifier, not a complicator. It has to simplify stuff that's already out there as well as new stuff and it has to enable people to make money.<br />
<br />
Because it has to sit on the customer side, and customers are not going to adopt anything that is complicated, it /has/ to be simple.<br />
<br />
There's a /thing/ here that maybe needs to be invented. Maybe something physical. The CardSpace/InfoCard metaphor came from the real world.<br />
<br />
We must not get lost and only deal with the tech-advanced manner of speaking and thinking. Real people have to use this. Not just geeks. <br />
<br />
There is an idea that real people will carry around a device of sorts, a card, would carry all kinds of data that the card carrier has control of. They could then use this wherever they go for whatever they want. Users hold it, own it, operate it. If they were to swipe this or have it read, it would already obviate a lot of data-transmission errors, including the natural misdirection of salespeople who want to sell you something you don't want.<br />
<br />
In the end, this needs to be simple enough for regular people to use it. It needs to be HTML not XHTML.<br />
===Setting the bar for VRM===<br />
It has to be simple enough for adoption.<br />
<br />
On the other hand, it actually is driven by the early adopters, by people who are willing to go through a lot of pain because they love it.<br />
<br />
Some of these things we are talking about /does/ require extra work. It's very easy for skeptics to say who would ever do that extra work?<br />
<br />
If you can take the time, and can make the UI work correctly, we can do that. The issue is that we need to invest the extra time to do it right. The phone trees suck because no one wanted to invest the time. <br />
<br />
We should remember that Alan Kay always used children to learn to touch type.<br />
<br />
One point is that we want to make sure that those for whom the complex is useful are not excluded by making things too simple. And that there is an evolutionary process here. We can't make it too simple in the beginning. If you compare the Model T to today's best selling Camry, we would never have accepted the Model T.<br />
<br />
Embrace the tension of simple UI verses flexibility. We are surfing the line between keeping things simple enough for users without limiting the capability to any particular problem domain. The simplest travel RFP tool won't allow house buying RFPs. For example.<br />
<br />
VRM will involve idioms we don't know yet. Just as the car is idiomatic to the extent that we don't even think it many cases of the risks involved. The challenge in coming at markets from the customer side is a new thing. It hasn't been done very much. The closest thing to it is the credit card or the wallet. Tools that people just take for granted.<br />
<br />
The evolutionary steps the banking industry took to introduce the credit card were significant. It does provide a great metaphor... what would it look like when you get there, e.g.,"we would have a VRM datacard that we could use anyplace."<br />
<br />
In addition to bringing up the credit card as a metaphor, people have also brought up Dee Hok's chaordic concept. http://en.wikipedia.org/wiki/Dee_Hock<br />
<br />
Interra Card is a combined online/offline loyalty card. Merchants that accept Interra Card, agree to share the information in a particular way. User's and merchants each get a portion of the purchase, that they control for donating to a good cause. http://interraproject.org/blog/2007/04/welcome-to-interra.html<br />
<br />
===Incoming Email Query===<br />
Case studies about VRM? Anything we can point her to?<br />
<br />
There are a few limited cases:<br />
* Priceline<br />
* Doc's VRM gesture for his phone<br />
* Interra card<br />
<br />
All of these fail to embrace the entirety of VRM. They just show pieces of VRM, but none hold it all together.<br />
<br />
ATM Card -- in the sense that it is a new way of doing things, on the user's terms. Even more so with the nationwide and international networks that let you use a card from one bank at another bank's machine.<br />
<br />
Credit Card -- the universal credit card (VISA etc) changed the game compared to department store cards.<br />
<br />
(Credit cards however kept the VISA/MC/Amex firm at the center of the transaction.)<br />
<br />
What we are trying to do is create a new idiom, a new methodology, a new idiom. That's why the simplicity principle has to override a lot of other stuff.<br />
<br />
One of the reasons banks wanted to go forward with ATMs was not to help users, but to lower transaction costs with their customers. Banks became 24 hours because of this. This is interesting because it was a profit-driven motive that incidentally created value for customers and gave them increased control over their banking transactions.<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|static website development||doc, dean, joe, chris ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||done as IRC<br />
|}<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_23_Meeting_notes_2007&diff=1982May 23 Meeting notes 20072007-05-23T17:43:22Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 23, 2007<br />
<br />
==IRC==<br />
#vrm at chat.freenode.net<br />
<br />
==Prior Conference Calls==<br />
<br />
===May 16, 2007===<br />
*[[meeting notes 2007 05 16]]<br />
<br />
===May 9, 2007===<br />
*[[meeting notes 2007 05 09]]<br />
<br />
===May 2, 2007===<br />
*[[meeting notes 2007 05 02]]<br />
<br />
===March 21, 2007===<br />
*[[meeting notes 2007 03 21]]<br />
*[http://vrm.land-com.net/VRM_Conf03212007.mp3 audio 2007 03 21]<br />
<br />
===March 8, 2007===<br />
*[[meeting notes 2007 03 08]]<br />
*no audio<br />
===February 21, 2007===<br />
*no meeting notes<br />
*[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 audio 2007 02 21]<br />
===February 8, 2007===<br />
*[[meeting notes 2007 02 08]]<br />
*[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 audio 2007 02 08]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Alan Mitchell<br />
* Sean Bohan<br />
* Doc Searls<br />
* Drummond Reed<br />
* Britt Blaser<br />
<br />
==Notes==<br />
Is VRM the right name?<br />
<br />
Perhaps it is too much inside baseball.<br />
<br />
Personal Information Management Services is a term that has been used for similar services/concepts in the UK. However, that opens it up to anything and everything.<br />
<br />
I've used VRM as reciprocal of CRM and folks who get CRM get the lightbulb very quickly.<br />
<br />
Apparently CRM didn't get as much traction in the UK, so it has a bit of a negative connotation.<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|static website development||doc, dean, joe, chris ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||done as IRC<br />
|}<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_2_2007_Meeting_notes&diff=1913May 2 2007 Meeting notes2007-05-02T18:35:39Z<p>DeanLand: /* Making this available */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 2, 2007<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes 2007 02 08]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Paul Madsen<br />
* Keith Hopper on AIM: hopperomatic<br />
* Ben Laurie<br />
* Joe Andrieu on AIM: jpandrieu<br />
* Leif Chastaine<br />
* Dean Landsman On IRC: deanland On AIM: deanlandsman<br />
* Britt Blaser<br />
* Deborah Schulz<br />
* Chris Carfi<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|static website development||doc, dean, joe, chris ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||''new''<br />
|}<br />
Unfortunately Doc won't be able to join us today.<br />
<br />
Joe: remind Dean about transcript.<br />
<br />
===Report from Brussels===<br />
Doc led a session at the Open Identity event last week. Britt took a look at how Liberty Alliance's architecture might help.<br />
<br />
One foundation of VRM is the personal RFP, a way for individuals to express their buying desires in a way that vendors can respond directly. Britt sees a personal RFP as an aspect of a person's Identity. That would be put on the web so buyers could find them, analyze them, and discover with them a potential match for what they could provide me. At its basic, the WSF (web services framework) is a way to do just that: provide aspects of identity securely over the Internet.<br />
<br />
Liberty Alliance is a standards body for federated identity and identity services.<br />
<br />
VRM still needs to define and XML syntax for what this RFP looks like. Some sort of product number, useful meta-data, etc. Some way for users to describe what they want to buy, maximum price, timing on purchase, etc.<br />
<br />
The web services is really about moving around that type of identity-centric document.<br />
<br />
So, we have schemas that specify, for example, a calendar format that allows people to share calendar data through this framework.<br />
<br />
Consider a use case where Alice is specifying the RFP, but Dad is paying for it. This is discussed on the [[Technology]] page.<br />
<br />
===Social Use Cases===<br />
The thought of this term triggered some concerns about a data mining case.<br />
<br />
Think of gift registries. I'm a Bride or Groom. Where the good is registered in an identity-capable registry. Liberty's People Service enables this to allow access to the invited people without needing a unique account. The relationship specified by the Bride and confirmed upon login could be used by a VRM system to integrate this information, mapping the desires of the bride against, for example the budget constraints of a particular guest (assuming such constraint is also made available via a People Service for the guest).<br />
<br />
In an RFP, there are two different pieces of information: what I want and what I'm willing to pay. In a social application, those might be controlled by separate people.<br />
<br />
One scenario is that we don't actually need a means to reconcile offered prices, accepted bids, etc. Just a means to engage in a sales conversation.<br />
<br />
We need mechanisms for discovering the guests and their price threshold information. People Services can handle that.<br />
<br />
===Information RFPs===<br />
We could also put out RFPs that are inquiries regarding informational needs rather than just purchase criteria.<br />
<br />
Thus, the implicit relationship embedded the RFP can provide some interesting services.<br />
<br />
===Personal Data Silos===<br />
The liberty model seems to support this as well. For a movie-list provider, I would define what conditions the provider releases the RFPs or personal data. Some might be public. Others might be restricted.<br />
<br />
So how about being able to specify "Movie Services" as a restriction, rather than explicitly as NetFlix or Amazon or BlockBuster.<br />
<br />
Ping ID used to provide a similar service. It'd be nice to have a Hoover's or D&B to offer a categorization service for vendors.<br />
<br />
===Making this available===<br />
How do we make this available to the vendor? WHen a user authenticates to the vendor, they wouldn't generally sign in at the vendor, but through an identity provider. So they authenticate, for example, to Google, then go to Amazon. As the user has single-sign-on in, then Amazon uses the SSO to secure information such as shipping or geolocation in the course of the interaction at the web site.<br />
<br />
So, Amazon kicks things off by querying an identity search for that users VRM providers they are engaged with (kept track at the identity provider, Google in this case). Amazon gets this list back, filters out inappropriate VRM providers, and sends a query to the chosen VRM provider (perhaps including the user in the process), asking for Joe's RFPs. The VRM provider responds by delivering the RFPs to Amazon. Amazon tries to match the RFP to viable products, making those available to the user.<br />
<br />
There are other models where the discovery of the VRM is more distributed. In theory, I could just put the RFP on my blog and let Amazon discover it.<br />
<br />
We could perhaps set up a neutral clearinghouse for vendors and users to have a trusted safe place where the user is the arbiter: including syntax and business practices that enable these sorts of transactions.<br />
<br />
There needs to be some mechanism for quickly identifying the scope or purpose of an RFP. Vendors should not have to filter every RFP.<br />
<br />
The Liberty Model is that the Vendor queries the RFP when the user shows up, rather than trying to scan the entire Internet.<br />
<br />
One thing VRM might fix is the problem of finding things. If I could submit an RFP and never have to visit an vendor site.<br />
<br />
The challenge remains that when the vendor finds a user.<br />
<br />
One option: put the RFP as an Identity-filterable blog post, tag it as a particular type of RFP, ping a clearinghouse, then allow access and comments by selected vendors (hopefully selected as a class of Vendor). the structure and usability of such a service *must* be presented and developed in such a way that it is easily integrated into existing software and ops in use by vendors. Acceptance, more so, the ability for vendors to grasp and use the service, is critical to succees.<br />
<br />
The choice of response channel should potentially be set by the user, allowing either email-style responses, "comments" on an RFP blog, or some other mechanism.<br />
<br />
We've talked about two extremes, where visiting a vendor triggers the vendor. The other where the user posts the personal RFP on its own. Another alternative is that visiting a site could establish the relationship and then participate in a VRM conversation outside the context of the website.<br />
<br />
===Tracking quality vendors===<br />
There isn't any current way for users to know whether or not a given vendor is a good actor. Reputation is one vehicle for addressing this, but we also perhaps need to establish codes of conduct or rules of engagement that vendors are accountable for, either through reputation, legal recourse, or some other means.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_2_2007_Meeting_notes&diff=1911May 2 2007 Meeting notes2007-05-02T18:17:56Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 2, 2007<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes 2007 02 08]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Paul Madsen<br />
* Keith Hopper on AIM: hopperomatic<br />
* Ben Laurie<br />
* Joe Andrieu on AIM: jpandrieu<br />
* Leif Chastaine<br />
* Dean Landsman On IRC: deanland On AIM: deanlandsman<br />
* Britt Blaser<br />
* Deborah Schulz<br />
* Chris Carfi<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|static website development||doc, dean, joe, chris ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||''new''<br />
|}<br />
Unfortunately Doc won't be able to join us today.<br />
<br />
Joe: remind Dean about transcript.<br />
<br />
===Report from Brussels===<br />
Doc led a session at the Open Identity event last week. Britt took a look at how Liberty Alliance's architecture might help.<br />
<br />
One foundation of VRM is the personal RFP, a way for individuals to express their buying desires in a way that vendors can respond directly. Britt sees a personal RFP as an aspect of a person's Identity. That would be put on the web so buyers could find them, analyze them, and discover with them a potential match for what they could provide me. At its basic, the WSF (web services framework) is a way to do just that: provide aspects of identity securely over the Internet.<br />
<br />
Liberty Alliance is a standards body for federated identity and identity services.<br />
<br />
VRM still needs to define and XML syntax for what this RFP looks like. Some sort of product number, useful meta-data, etc. Some way for users to describe what they want to buy, maximum price, timing on purchase, etc.<br />
<br />
The web services is really about moving around that type of identity-centric document.<br />
<br />
So, we have schemas that specify, for example, a calendar format that allows people to share calendar data through this framework.<br />
<br />
Consider a use case where Alice is specifying the RFP, but Dad is paying for it. This is discussed on the [[Technology]] page.<br />
<br />
===Social Use Cases===<br />
The thought of this term triggered some concerns about a data mining case.<br />
<br />
Think of gift registries. I'm a Bride or Groom. Where the good is registered in an identity-capable registry. Liberty's People Service enables this to allow access to the invited people without needing a unique account. The relationship specified by the Bride and confirmed upon login could be used by a VRM system to integrate this information, mapping the desires of the bride against, for example the budget constraints of a particular guest (assuming such constraint is also made available via a People Service for the guest).<br />
<br />
In an RFP, there are two different pieces of information: what I want and what I'm willing to pay. In a social application, those might be controlled by separate people.<br />
<br />
One scenario is that we don't actually need a means to reconcile offered prices, accepted bids, etc. Just a means to engage in a sales conversation.<br />
<br />
We need mechanisms for discovering the guests and their price threshold information. People Services can handle that.<br />
<br />
===Information RFPs===<br />
We could also put out RFPs that are inquiries regarding informational needs rather than just purchase criteria.<br />
<br />
Thus, the implicit relationship embedded the RFP can provide some interesting services.<br />
<br />
===Personal Data Silos===<br />
The liberty model seems to support this as well. For a movie-list provider, I would define what conditions the provider releases the RFPs or personal data. Some might be public. Others might be restricted.<br />
<br />
So how about being able to specify "Movie Services" as a restriction, rather than explicitly as NetFlix or Amazon or BlockBuster.<br />
<br />
Ping ID used to provide a similar service. It'd be nice to have a Hoover's or D&B to offer a categorization service for vendors.<br />
<br />
===Making this available===<br />
How do we make this available to the vendor? WHen a user authenticates to the vendor, they wouldn't generally sign in at the vendor, but through an identity provider. So they authenticate, for example, to Google, then go to Amazon. As the user has single-sign-on in, then Amazon uses the SSO to secure information such as shipping or geolocation in the course of the interaction at the web site.<br />
<br />
So, Amazon kicks things off by querying an identity search for that users VRM providers they are engaged with (kept track at the identity provider, Google in this case). Amazon gets this list back, filters out inappropriate VRM providers, and sends a query to the chosen VRM provider (perhaps including the user in the process), asking for Joe's RFPs. The VRM provider responds by delivering the RFPs to Amazon. Amazon tries to match the RFP to viable products, making those available to the user.<br />
<br />
There are other models where the discovery of the VRM is more distributed. In theory, I could just put the RFP on my blog and let Amazon discover it.<br />
<br />
We could perhaps set up a neutral clearinghouse for vendors and users to have a trusted safe place where the user is the arbiter: including syntax and business practices that enable these sorts of transactions.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_2_2007_Meeting_notes&diff=1907May 2 2007 Meeting notes2007-05-02T17:57:21Z<p>DeanLand: /* Status */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 2, 2007<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes 2007 02 08]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Paul Madsen<br />
* Keith Hopper on AIM: hopperomatic<br />
* Ben Laurie<br />
* Joe Andrieu on AIM: jpandrieu<br />
* Leif Chastaine<br />
* Dean Landsman On IRC: deanland On AIM: deanlandsman<br />
* Britt Blaser<br />
* Deborah Schulz<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|static website development||doc, dean, joe, chris ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||''new''<br />
|}<br />
<br />
==Notes==<br />
Unfortunately Doc won't be able to join us today.<br />
<br />
Joe: remind Dean about transcript.<br />
<br />
===Report from Brussels===<br />
Doc led a session at the Open Identity event last week. Britt took a look at how Liberty Alliance's architecture might help.<br />
<br />
One foundation of VRM is the personal RFP, a way for individuals to express their buying desires in a way that vendors can respond directly. Britt sees a personal RFP as an aspect of a person's Identity. That would be put on the web so buyers could find them, analyze them, and discover with them a potential match for what they could provide me. At its basic, the WSF (web services framework) is a way to do just that: provide aspects of identity securely over the Internet.<br />
<br />
Liberty Alliance is a standards body for federated identity and identity services.<br />
<br />
VRM still needs to define and XML syntax for what this RFP looks like. Some sort of product number, useful meta-data, etc. Some way for users to describe what they want to buy, maximum price, timing on purchase, etc.<br />
<br />
The web services is really about moving around that type of identity-centric document.<br />
<br />
So, we have schemas that specify, for example, a calendar format that allows people to share calendar data through this framework.<br />
<br />
Consider a use case where Alice is specifying the RFP, but Dad is paying for it. This is discussed on the [[Technology]] page.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=May_2_2007_Meeting_notes&diff=1906May 2 2007 Meeting notes2007-05-02T17:55:56Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, May 2, 2007<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes 2007 02 08]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Paul Madsen<br />
* Keith Hopper on AIM: hopperomatic<br />
* Ben Laurie<br />
* Joe Andrieu on AIM: jpandrieu<br />
* Leif Chastaine<br />
* Dean Landsman On IRC: deanland On AIM: deanlandsman<br />
* Britt Blaser<br />
* Deborah Schulz<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||''new''<br />
|}<br />
<br />
==Notes==<br />
Unfortunately Doc won't be able to join us today.<br />
<br />
Joe: remind Dean about transcript.<br />
<br />
===Report from Brussels===<br />
Doc led a session at the Open Identity event last week. Britt took a look at how Liberty Alliance's architecture might help.<br />
<br />
One foundation of VRM is the personal RFP, a way for individuals to express their buying desires in a way that vendors can respond directly. Britt sees a personal RFP as an aspect of a person's Identity. That would be put on the web so buyers could find them, analyze them, and discover with them a potential match for what they could provide me. At its basic, the WSF (web services framework) is a way to do just that: provide aspects of identity securely over the Internet.<br />
<br />
Liberty Alliance is a standards body for federated identity and identity services.<br />
<br />
VRM still needs to define and XML syntax for what this RFP looks like. Some sort of product number, useful meta-data, etc. Some way for users to describe what they want to buy, maximum price, timing on purchase, etc.<br />
<br />
The web services is really about moving around that type of identity-centric document.<br />
<br />
So, we have schemas that specify, for example, a calendar format that allows people to share calendar data through this framework.<br />
<br />
Consider a use case where Alice is specifying the RFP, but Dad is paying for it. This is discussed on the [[Technology]] page.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|-<br />
| || || ||<br />
|}<br />
<br />
==Next Meeting==</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1873Main Page2007-04-02T07:29:58Z<p>DeanLand: conference call notification change</p>
<hr />
<div>=== About VRM ===<br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. It is to improve markets and their mechanisms by best equipping customers to play the role of independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.<br />
<br />
For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention in making it work. Providing those reasons to both sides is the primary challenge for VRM.<br />
<br />
=== Project VRM ===<br />
<br />
Project VRM is a community-driven effort to support the creation and building of VRM tools. It grew out of the [http://identitygang.org/ user-centric identity community] (of which it is still a part) and its work toward supporting higher degrees of customer independence from vendor control.<br />
<br />
ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.<br />
<br />
In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br />
<br />
Read more about ProjectVRM on the [[About | About Page]].<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* [[Website planning]]<br />
<br />
* Other [[related efforts]]<br />
<br />
<br />
<big>'''Next VRM Conference Call: Wednesday April 11 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
<em>Please note: change from Thursday to Wednesday.</em><br />
<br />
A group e-mail reminder was sent out, asking participants to contact Dean Landsman of their intent to be on the call. Some administrative changes with the conference call provider will require some specific notifications just before the call, and thus the request for participants to contact Dean in advance. <br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The links to MP3s of the prior calls can be found on the Community Portal page here on the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy). <br />
<br />
Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1872Main Page2007-03-29T23:59:14Z<p>DeanLand: change of date of next conference call</p>
<hr />
<div>=== About VRM ===<br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. It is to improve markets and their mechanisms by best equipping customers to play the role of independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.<br />
<br />
For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention in making it work. Providing those reasons to both sides is the primary challenge for VRM.<br />
<br />
=== Project VRM ===<br />
<br />
Project VRM is a community-driven effort to support the creation and building of VRM tools. It grew out of the [http://identitygang.org/ user-centric identity community] (of which it is still a part) and its work toward supporting higher degrees of customer independence from vendor control.<br />
<br />
ProjectVRM is headquartered at the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University and headed by [http://cyber.law.harvard.edu/home/doc_searls Doc Searls], a fellow with the Center.<br />
<br />
In addition to this wiki, ProjectVRM has [http://blogs.law.harvard.edu/vrm a blog] and a [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list]. Work is also currently underway to create a static home site, so this wiki can serve more as a work space.<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br />
<br />
Read more about ProjectVRM on the [[About | About Page]].<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* [[Website planning]]<br />
<br />
* Other [[related efforts]]<br />
<br />
<br />
<big>'''Next VRM Conference Call: Wednesday April 11 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
<em>Please note: change from Thursday to Wednesday.</em><br />
<br />
A group e-mail reminder will go out next week and also one day before the call. Dial-in number and bridge code will be in the e-mail.<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy). <br />
<br />
Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_21_2007_Meeting_notes&diff=1856March 21 2007 Meeting notes2007-03-22T23:34:15Z<p>DeanLand: </p>
<hr />
<div>==Conference Call Notes==<br />
Drafted by Joe Andrieu, March 21, 2007<br />
==Invitation==<br />
==='''Next VRM Conference Call: Wednesday March 21 at 10:30 AM Pacific / 1:30 PM Eastern'''===<br />
<br />
<br />
Here are all the key details:<br />
*VRM Conference Call<br />
*Date: Wednesday, March 21, 2007<br />
*Time: 10:30 PDT, 1:30 EST<br />
*Dial-in Number: <em>Please note, this is the NEW NUMBER to use!!</em><br />
*Conference Bridge Access Code #:<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy).<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
*March 7<br />
**[[meeting notes]]<br />
<br />
==Attendees==<br />
* Joe Andrieu<br />
* Dean Landsman<br />
* Doc Searls<br />
* Chris Carfi<br />
* Dan Miller<br />
* Drummond Reed<br />
* Ty Graham<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''needs multiple authors'''<br />
|-<br />
|project VRM definition/vision statements||doc||tomorrow||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|write up Public media initiative||Doc||Monday||'''done'''<br />
|-<br />
|Set up Jabber Host for conference calls||doc||next week|| progress is being made<br />
|-<br />
|Polish VRM website||Joe||meeting in one week Next Item||working meeting happened.<br />
|-<br />
|Bullwhip effect reference||Chris||Tomorrow||'''done'''<br />
|}<br />
<br />
==Notes==<br />
===Supernova===<br />
From Deborah Schulz:<br />
Two ways that we can participate at Supernova:<br />
<br />
1- There will be an entire track on the "challenge day" devoted to the changing nature of markets/marketing. Perfect for some VRM discussions. Kevin (and I) really want Doc to participate in one of those conversations<br />
<br />
2- have a second Project VRM face to face as part of the Unconference day before the official conference starts.<br />
<br />
<br />
This looks like a good way to reach out, even though our speakers won't be a highlight of the conference.<br />
<br />
===Second Project===<br />
Coming from Iain Henderson:<br />
<br />
Desire to see a second project or guidance on how to do so. The radio program isn't as applicable over here in Europe. <br />
<br />
I'm happy to take the lead on a project that relates to personal information and VRM - that is the space of most interest to me; I logged an initiative around that on the wiki a while back, although that one is big and wide - so maybe I need to come up with a smaller bite sized chunk, e.g. customers making cross-organisation purchase data available to preferred suppliers as Whit blogged about earlier in the week. I could have a prototype of that up and running before the May 14th event if that would be useful?<br />
<br />
Doc:<br />
There is already a home for the Public Radio initiative, called Pub Forge, driven by the folks already in that space. The VRM group is in a great positive to support, rather than drive that initiative.<br />
===Process & Organization Development===<br />
This leads directly to how we grow our efforts organizationally.<br />
While we are new, we are operating as a Berkman project. The most inner group are the folks on these conference calls, volunteering to help move this idea from concept to reality. Then, heading outward is the Berkman support infrastructure and brand and resources. Then, further out are other projects that interrelate and help.<br />
<br />
Our role is to be the authority on VRM so we can help other folks doing VRM, but not necessarily doing the work ourselves.<br />
<br />
As we figure out what VRM is, having some sort of kit that would help people VRM-ify a company or process.<br />
<br />
One of the driving questions is: in the simplest form, what is VRM in its most fundamental:<br />
1. It's for the user, comes from the user, everything else is subordinated. Not so much user-centric, i.e., transforming existing systems toward the user, but a program that starts and is controlled from the user.<br />
<br />
Something Doc has observed about all the Open Source efforts, although there is some moral center, there is some individual who is ''in charge'', who has the moral authority to drive the process. Perhaps the best example is Linus and Linux. He has some basic principles that drive the style.<br />
<br />
It's not so morally tied in, but if you look at Asterix, Mark Spencer has self-appointed as the determinator of what is or is not appropriate.<br />
<br />
Recently at SXSW there was a great conversation about ''the final arbitrator'' and a team of validators, with a meritocratic view of how contributions are vetted.<br />
<br />
One challenge is the disjoint between end users and the corporations that build the systems. In those cases, the population that is most impacted is often outside the process.<br />
<br />
In these cases, there is some entity working as a proxy for the user, setting a framework for how we create value. It turns out to be a thankless job, because it is often invisible to the beneficiary. But if it actually builds momentum and grows out of Berkman into the real world, we can create a set of practices, design theory, etc., that can have significant impact.<br />
<br />
Doc is seeking to get clear on his role. He is by nature a bit of a firestarter... sparking the fire and moving on. But he wants to be more active and more involved. No two open source projects are the same and plus, this isn't quite an open source project. I'd most like to see that the projects of the people on the team are doing becomes VRMy and succeeds. It is an interesting question, especially once we get funded. In fact, we just got a small amount of funding from an unexpected source. So things are developing. That begs the question of what do we want to do and how do we want to apply this money through the Berkman system.<br />
<br />
Berkman likes to hold events or hire students. Those are two of their models for action. They have others.<br />
<br />
How can we help what any of "you guys" are doing? Maybe there is some kind of standards and practices thing. Something that we could provide.<br />
<br />
<br />
Question: What are the big payoffs for the average Internet users?<br />
<br />
It allows consumers to be customers and not just consumers. It provides tools for both independence from vendor silos and engagement with vendors in a way that none of us have experienced yet.<br />
<br />
One example: Single-sign on. The ability to control your identity as you sign on to various things across the net. The process at Yahoo wrt Flickr is incredibly frustrating. Doc has had to create three new Yahoo sign-ons trying to login to Flickr, and it is apparently still broken. We should be able to just login and forget about it. We don't need logins for the local store. Why do I need it online?<br />
<br />
The difference is that VRM continues beyond the initiation of the relationship (Identity).<br />
<br />
What we want to be able to do is share the meta-data around the relationship with the vendor. For example, a VRM wishlist would live with me as the user, not embedded in the vendor's silo. Where both parties have mutual access to that data.<br />
<br />
Another example is projection. When I show up at a site, it should warp around me, just knowing what I want, based on standard identity-based preferences (such as text-size).<br />
<br />
If you have a VRM-savvy client, you can get that projection without a separate interface.<br />
<br />
Architecturally there is nothing that happens on the side of the customer. So, the websites can't even handle it. Can one organization do it? This is a revolution we are trying to start, and we can start at the edges.<br />
<br />
Another point to be made is that when we look at CRM, there is no problem with Best Buy or Circuit City taking your wishlist if you choose to give it to them. We are creating a tool that lets Vendors and Users manage these engagements. CRM companies don't really care about users, its more about customer-specific marketing. The idea is to put this out in the user control. There is no problem with doing both. Say, I go to a given store and I ask for an XXXX. From the rest of my life, I'm likely to get hid with XXX-related ads. But it may be largely irrelevant to me, and is a waste of their marketing output. With VRM, we can avoid that.<br />
<br />
If I were to put out a personal RFP that I were to buy a car and I control who can respond. As opposed to signing up for SPAM and offers, etc. I don't want to be locked into that consumer category. VRM allows users to emanate, but having control.<br />
<br />
Amazon lets you have wishlist and share your wishlist. So perhaps part of what we might do is provide some sort of rating system about how VRM-y a vendor is.<br />
<br />
<br />
I'd like to extend this beyond just VENDOR management, but also to have a personal RFI, extending beyond the personal vendor-customer relationship and creates new vendors out of people. There is a huge new potential in this area.<br />
<br />
User-side, isolated customization. <br />
*Client side CSS<br />
*Grease monkey<br />
<br />
But we don't need to be isolated. Think of a client-side plug-in with the opportunity to provide identity-aware cookies/data to the service. This data can be used to drive common customization capabilities in a manner that ''engages'' the vendor rather than just isolating the user.<br />
===Projects & Events===<br />
IIW<br />
Identity Open Space in Brussels<br />
<br />
Let's look towards some of these events as landmarks as some of our work that we are doing independently.<br />
<br />
Joe: I'd like to get a few visual and narrative explanations of how VRM fits into the big picture:<br />
* Map of related efforts (ecosystem), especial wrt identity efforts<br />
* Kernel/user space map: what is the core of VRM and what is use case specific?<br />
<br />
In linux, the management of the ideal kernel drives design and development. Period. Don't add code to the kernal unless it improved the entire kernel, even if it /would/ help some particular application.<br />
<br />
Our challenge is that we don't have a well defined kernel yet. We have a few underlying principles and a variety of use cases. We need to map out how these inter-relate.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''needs multiple authors'''<br />
|-<br />
|project VRM definition/vision statements||doc||tomorrow||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|write up Public media initiative||Doc||Monday||'''done'''<br />
|-<br />
|Set up Jabber Host for conference calls||doc||next week|| progress is being made<br />
|-<br />
|More work VRM website||Joe||meeting in one week||first meeting productive<br />
|-<br />
|Add Bullwhip effect reference to wiki||Joe||Next Wednesday||'''new'''<br />
|-<br />
|Get personal database started as an initiative||Joe & Doc||Next Wednesday||'''new'''<br />
|}<br />
<br />
==Next Meeting==<br />
April 4, 1:30PM EST/10:30AM PST</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_21_2007_Meeting_notes&diff=1845March 21 2007 Meeting notes2007-03-21T18:15:33Z<p>DeanLand: </p>
<hr />
<div>This is a in-meeting draft.<br />
Please send any updates through IM to<br />
*jpandrieu on AIM or yahoo<br />
*6541735 on ICQ<br />
*joeandrieu@hotmail.com on MSN<br />
*joe.andrieu on Skype<br />
<br />
==Conference Call Notes==<br />
Drafted by Joe Andrieu, March 21, 2007<br />
==Invitation==<br />
==='''Next VRM Conference Call: Wednesday March 21 at 10:30 AM Pacific / 1:30 PM Eastern'''===<br />
<br />
<br />
Here are all the key details:<br />
*VRM Conference Call<br />
*Date: Wednesday, March 21, 2007<br />
*Time: 10:30 PDT, 1:30 EST<br />
*Dial-in Number: <em>Please note, this is the NEW NUMBER to use!!</em><br />
*Conference Bridge Access Code #:<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy).<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
*March 7<br />
**[[meeting notes]]<br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Joe Andrieu<br />
**jpandrieu on AIM or yahoo<br />
**6541735 on ICQ<br />
**joeandrieu@hotmail.com on MSN<br />
**joe.andrieu on Skype<br />
* Dean Landsman<br />
**On IRC: deanland<br />
**On AIM: deanlandsman<br />
* Doc Searls<br />
* Chris Carfi<br />
* Dan Miller<br />
* Drummond Reed<br />
* Ty Graham<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''Done, but needs multiple authors'''<br />
|-<br />
|project VRM definition/vision statemnts||doc||tomorrow||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|write up Public media initiative||Doc||Monday||''new''<br />
|-<br />
|Set up Jabber Host for conference calls||doc||next week||''new''<br />
|-<br />
|Polish VRM website||Joe||meeting in one week Next Item||''new''<br />
|-<br />
|Bullwhip effect reference||Chris||Tomorrow||''new''<br />
|}<br />
<br />
==Notes==<br />
===Supernova===<br />
From Deborah Schulz:<br />
Hey gang - I cannot make the call but I want to reiterate the two ways that we can participate at Supernova:<br />
<br />
1- There will be an entire track on the "challenge day" devoted to the changing nature of markets/marketing. Perfect for some VRM discussions. Kevin (and I) really want Doc to participate in one of those conversations<br />
<br />
2- have a second Project VRM face to face as part of the Unconference day before the official conference starts.<br />
<br />
Just wanted to make sure the team was aware of the progress. <br />
===Second Project===<br />
Coming from Iain Henderson:<br />
<br />
Desire to see a second project or guidance on how to do so. The radio program isn't as applicable over here in Europe. <br />
<br />
I'm happy to take the lead on a project that relates to personal information and VRM - that is the space of most interest to me; I logged an initiative around that on the wiki a while back, although that one is big and wide - so maybe I need to come up with a smaller bite sized chunk, e.g. customers making cross-organisation purchase data available to preferred suppliers as Whit blogged about earlier in the week. I could have a prototype of that up and running before the May 14th event if that would be useful?<br />
<br />
Doc:<br />
There is already a home for the Public Radio initiative, called Pub Forge, driven by the folks already in that space. The VRM group is in a great positive to support, rather than drive that initiative.<br />
===Process & Organization Development===<br />
This leads directly to how we grow our efforts organizationally.<br />
While we are new, we are operating as a Berkman project. The most inner group are the folks on these conference calls, volunteering to help move this idea from concept to reality. Then, heading outward is the Berkman support infrastructure and brand and resources. Then, further out are other projects that interrelate and help.<br />
<br />
Our role is to be the authority on VRM so we can help other folks doing VRM, but not necessarily doing the work ourselves.<br />
<br />
As we figure out what VRM is, having some sort of kit that would help people VRM-ify a company or process.<br />
<br />
One of the driving questions is: in the simplest form, what is VRM in its most fundamental:<br />
1. It's for the user, comes from the user, everything else is subordinated. Not so much user-centric, i.e., transforming existing systems toward the user, but a program that starts and is controlled from the user.<br />
<br />
Something Doc has observed about all the Open Source efforts, although there is some moral center, there is some individual who is ''in charge'', who has the moral authority to drive the process. Perhaps the best example is Linus and Linux. He has some basic principles that drive the style.<br />
<br />
It's not so morally tied in, but if you look at Asterix, Mark Spencer has self-appointed as the determinator of what is or is not appropriate.<br />
<br />
Recently at SXSW there was a great conversation about ''the final arbitrator'' and a team of validators, with a meritocratic view of how contributions are vetted.<br />
<br />
One challenge is the disjoint between end users and the corporations that build the systems. In those cases, the population that is most impacted is often outside the process.<br />
<br />
In these cases, there is some entity working as a proxy for the user, setting a framework for how we create value. It turns out to be a thankless job, because it is often invisible to the beneficiary. But if it actually builds momentum and grows out of Berkman into the real world, we can create a set of practices, design theory, etc., that can have significant impact.<br />
<br />
Doc is seeking to get clear on his role. He is by nature a bit of a firestarter... sparking the fire and moving on. But he wants to be more active and more involved. No two open source projects are the same and plus, this isn't quite an open source project. I'd most like to see that the projects of the people on the team are doing becomes VRMy and succeeds. It is an interesting question, especially once we get funded. In fact, we just got a small amount of funding from an unexpected source. So things are developing. That begs the question of what do we want to do and how do we want to apply this money through the Berkman system.<br />
<br />
Berkman likes to hold events or hire students. Those are two of their models for action. They have others.<br />
<br />
How can we help what any of "you guys" are doing? Maybe there is some kind of standards and practices thing. Something that we could provide.<br />
<br />
<br />
Question: What are the big payoffs for the average Internet users?<br />
<br />
It allows consumers to be customers and not just consumers. It provides tools for both independence from vendor silos and engagement with vendors in a way that none of us have experienced yet.<br />
<br />
One example: Single-sign on. The ability to control your identity as you sign on to various things across the net. The process at Yahoo wrt Flickr is incredibly frustrating. Doc has had to create three new Yahoo sign-ons trying to login to Flickr, and it is apparently still broken. We should be able to just login and forget about it. We don't need logins for the local store. Why do I need it online?<br />
<br />
The difference is that VRM continues beyond the initiation of the relationship (Identity).<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|}<br />
<br />
==Next Meeting==<br />
April 4, 1:30PM EST/10:30AM PST</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Website_planning&diff=1829Website planning2007-03-14T19:01:08Z<p>DeanLand: /* Content/Functionality Ideas */</p>
<hr />
<div>==Website Purpose & Goals==<br />
#Facilitate VRM development<br />
##"Internal"<br />
##External<br />
#Introduce, educate, and evangelize to the public<br />
<br />
==Users==<br />
Categories & Examples<br />
<br />
===Editors===<br />
*Doc<br />
*Joe<br />
*Dean<br />
<br />
===Person at Large Company===<br />
*Johnson & Johnson<br />
===Person at Small/Medium Size Company===<br />
*Marketing guy<br />
*CEO/COO type<br />
===Press===<br />
*TV<br />
*Print<br />
*Blogger<br />
===Manufacturers/Vendors===<br />
*Acme manufacturing company<br />
A new entity<br />
<br />
==Use Cases/Scenarios==<br />
===Large Company Contact===<br />
*Request help or information<br />
===Contributor===<br />
*Update specification<br />
===Potential collaborator, contributor, developer===<br />
*Exploring, investigating, considering getting involved.<br />
<br />
==Content/Functionality Ideas==<br />
*VRM ''website'' that is educational, promoting<br />
*Project VRM ''wiki'' for contributors and developers<br />
*Feedback <br />
**Form<br />
**Wiki<br />
**Email<br />
**Have we missed anything? Help us help you.<br />
*Tools<br />
**Ways to do RFPs<br />
**Ways to work with consumers other than command & control<br />
**Ways to be user-centric<br />
**Checklist<br />
***Are you ready for VRM?<br />
*How to Contribute<br />
**Commit<br />
**Promote<br />
**Contribute--input, feedback ("is there a VRM initiative you deploy that hasn't been mentioned here?")<br />
**Collaborate--co-create, drive efforts<br />
**Initiatives<br />
**Action Items<br />
*List of Contributors<br />
*Press Coverage<br />
*Blog Coverage<br />
*Press Information<br />
*Jabber Server/Channel<br />
*Technology<br />
**Code base<br />
**Protocols<br />
**Third-party software<br />
*Secure Area<br />
Password protected area where we can post <br />
links to material that would be relevant to working groups, but which <br />
would not necessarily be suitable for being put in the public domain.<br />
*Events<br />
*Introduction<br />
*Social Network (Haystack)<br />
<br />
==Constraints & Requirements==<br />
===Berkman Friendly===<br />
===Wiki Wiki Wiki===<br />
===Cross Browser===<br />
*Internet Explorer<br />
**6.0<br />
**7.0<br />
*Firefox<br />
**1.5<br />
**2.0<br />
*Safari<br />
===Cross Platform===<br />
*Windows<br />
**Win2k<br />
**Windows XP<br />
*Macintosh<br />
**OS X<br />
<br />
==Open Questions==<br />
==Random Thoughts==<br />
http://www.apache.org is a good example<br />
==Action Items==<br />
Joe: Top-level site-map structure thingy proposal. By next wednesday. (Confer with Chris before then.)</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Project_VRM:Community_Portal&diff=1775Project VRM:Community Portal2007-03-09T18:01:44Z<p>DeanLand: </p>
<hr />
<div>We're moving the Conference Call archives and former home page postings to this area, freeing up some home page real estate.<br><br />
<br />
==Invitation==<br />
==='''Next VRM Conference Call: Wednesday March 21 at 10:30 AM Pacific / 1:30 PM Eastern'''===<br />
<br />
<br />
Here are all the key details:<br />
*VRM Conference Call<br />
*Date: Wednesday, March 21, 2007<br />
*Time: 10:30 PDT, 1:30 EST<br />
*Dial-in Number: 1-218-486-1300 <em>Please note, this is the NEW NUMBER to use!!</em><br />
*Conference Bridge Access Code #: 170658<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy).<br />
<br />
==Prior Conference Calls==<br />
<br />
Rather than do a standard subscribable podcast the calls are available for the list to download or stream. They are posted as mp3 files and can be accessed as follows:<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 February 8 Conference Call]<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 February 22 Conference Call]<br />
<br />
<br />
[[meeting notes 2007 02 08]]<br />
<br />
[[meeting notes 2007 03 08]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Project_VRM:Community_Portal&diff=1769Project VRM:Community Portal2007-03-09T07:41:31Z<p>DeanLand: </p>
<hr />
<div>We're moving the Conference Call archives and former home page postings to this area, freeing up some home page real estate.<br><br />
<br />
==Invitation==<br />
==='''Next VRM Conference Call: Wednesday March 22 at 10:30 AM Pacific / 1:30 PM Eastern'''===<br />
<br />
<em>Please note: different dial-in number effective as of the next call.</em><br />
<br />
Here are all the key details:<br />
*VRM Conference Call<br />
*Date: Wednesday, March 22, 2007<br />
*Time: 10:30 PDT, 1:30 EST<br />
*Dial-in Number: 1-218-486-1300 <em>Please note, this is the NEW NUMBER to use!!</em><br />
*Conference Bridge Access Code #: 170658<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy). <br />
<br />
<br />
==Prior Conference Calls==<br />
<br />
Rather than do a standard subscribable podcast the calls are available for the list to download or stream. They are posted as mp3 files and can be accessed as follows:<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 February 8 Conference Call]<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 February 22 Conference Call]<br />
<br />
<br />
[[meeting notes 2007 02 08]]<br />
<br />
[[meeting notes 2007 03 08]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=March_8_2007_Meeting_notes&diff=1768March 8 2007 Meeting notes2007-03-09T07:36:58Z<p>DeanLand: /* Attendees */</p>
<hr />
<div>This is a in-meeting draft.<br />
Please send any updates through IM to<br />
<br />
==Conference Call Notes==<br />
Drafted by Joe Andrieu, March 8, 2007<br />
==Invitation==<br />
<big>'''Next VRM Conference Call: Thursday March 8 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
<em>Please note: different dial-in number effective as of the next call.</em><br />
<br />
Here are all the key details:<br />
*VRM Conference Call<br />
*Date: Thursday, March 8, 2007<br />
*Time: 10:30 PDT, 1:30 EST<br />
*Dial-in Number: 1-218-486-1300 <em>Please note, this is the NEW NUMBER to use!!</em><br />
*Conference Bridge Access Code #: 170658<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to me, if you're feeling shy). <br />
<br />
Some members of our group have had timing conflicts (other calls or meetings) with the day and time of these Thursday calls. If a Wednesday call would be better, please advise. Let's do our best to maximize participation and productivity.<br />
<br />
==Previous Meeting Links==<br />
<br />
*February 8<br />
**[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 Conference MP3]<br />
**[[meeting notes 2007 02 08]]<br />
*February 22<br />
**[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 Conference MP3]<br />
**<em>No notes available</em><br />
<br />
==Attendees==<br />
(please update with last names & IM if you'd like a backchannel during the call...)<br />
* Kevin Marks<br />
* Kevin Baron<br />
* Iain Henderson<br />
* Joe Andrieu<br />
* Dean Landsman On IRC: deanland On AIM: deanlandsman <br />
* Nick Givotovsky<br />
* Chris Carfi<br />
* Tom Hawkin<br />
* Doc Searls<br />
<br />
==Status==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|'''---------- '''|| ''' ---------- '''||''' ---------- '''||''' ---------- '''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''up, but only one author'''<br />
|-<br />
|project VRM definition||doc||1 week||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|Set up Jabber Host for conference calls||doc||no date||''new''<br />
|}<br />
<br />
==Notes==<br />
This call moving to Wednesday. Same time.<br />
<br />
National Public Media<br />
<br />
===B2B VRM===<br />
In the hosting business, it would be great to have RFPs and responses where you could compare providers without knowing their names, then follow up after a first filter.<br />
<br />
Large companies have hugely different needs from small companies. So, there will be more than one split than just B2B and B2C.<br />
<br />
Indeed, there are many vertical/horizontal distinctions that can and should be pulled apart. We should put as many ideas as we can onto the mailing list and blog: as many use cases, potential businesses, etc. The whole VRM category is extremely large. Lets break it into pieces and get that started.<br />
<br />
Dean: ok. Let's get a B2B thread going on the blog.<br />
===Access by License Requirements===<br />
Everyone wants other people's data in a semantically rich way. Nobody wants to share theirs. The result is that private datafeeds have access & terms of use requirements, while spidering the open web bypasses these requirements. This is inhibiting widespread use of semantic HTML online.<br />
<br />
This appears to be a catch-22.<br />
<br />
Perhaps there is a Creative Commons approach around the licensing.<br />
<br />
Distinguishing not WHO you are but THAT you are could be very useful for access.<br />
For example, instead of identifying the person in particular, identify the credentials.<br />
<br />
This would be open immediately to gaming the situation. Which would be the role of the 3rd party identity provider/claims verifier.<br />
<br />
There are apparently parallel situations in the semiconductor industry. Shortage expectations can create phantom demand, which implicates expected fulfillment by exacerbating the shortage.<br />
*The Bullwhip Effect (Chris will post)<br />
<br />
This resonates with a prior topic of <em>meaningful consequences</em> in the VRM commons. Do folks who make false claims have any meaningful consequences?<br />
<br />
===New Projects===<br />
====Mobile VRM====<br />
Note from editor: I'm not sure I got this part right. Doc?<br />
====Public media/broadcasting====<br />
We have partners and interested parties in this space who want to help. NPR, TRX. TRX: how do we match demand with supply using the distribution system that is in place? That distribution is in-place. Primarily an inventory of programs that are wholesaled to stations from NPR, PRI, TRX and others. Most listeners, however, want to pay for just "This American Life" not just her local station. And if you try to do that, you are also signing up for a bunch of spam via the membership paradigm.<br />
<br />
Dave Sifry had a really good idea. "I'd like to put a short-code on my cell phone that pays some money to whoever I was just listening to. And maybe that could be escrowed until the demand piles up enough to be worth doing something with it."<br />
<br />
These guys do see the writing on the wall. The mechanism is accepted as "broken". <em>And</em> their product is inherently freely available. So what we need to do is reduce payment friction, increase convenience in other ways. <br />
Part of this is "How do we pay for public goods"?<br />
<br />
The bit that's broken is the geographic link in the channel, while distribution is no longer geographic thanks to the net.<br />
<br />
Interesting, the local stations are very motivated to increase local control and local content.<br />
<br />
Enabling the flow of money and enabling the listener to have some control over that flow of money. There will no doubt be issues--legal, logistic, and otherwise--but the answer seems to be giving the power to the user. That probably scares a lot of people.<br />
<br />
The regulatory regime we have right now is one that makes a distinction between streaming/downloading by subscription and otherwise.<br />
===Process===<br />
There is a proposed VRM process. However, it is young and needs iteration. Let's take the Public Media and shephard it through that, revising as appropriate. There's some shared concern that the process may be too bureaucratic, and yet there is definitely interest in a mechanism to streamline and rally our efforts.<br />
<br />
There are projects that will be essentially "internal" to Berkman's efforts and others spurred externally and driven by other entities. Our process should support both of these types of projects.<br />
===Identity Workshop===<br />
In May, we'll be reconvening a VRM session at the next Identity Workshop. There are some interesting potential overlaps, so we should come prepared to whiteboard out ideas and implementation approaches. Hopefully we can get more Berkman folks showing up.<br />
<br />
Identity is a critical aspect of VRM. This is a huge problem. Authentication and Signon is still completely hosed. Something is going to solve this. Some mashup or revision of current approaches. Who knows? But once that happens, once there is something that belongs to us, that relieves us of going through a signup process every time we go somewhere.<br />
<br />
Quite a bit more adoption in the field for OpenID.<br />
<br />
===Wiki===<br />
Update on contact information.<br />
<br />
Clean up for new people.<br />
<br />
Development needs verses a public need.<br />
<br />
*How to Contribute<br />
*VRM People<br />
<br />
Joe will organize a planning meeting next wednesday.<br />
<br />
==Action Items==<br />
{|<br />
|'''what'''|| '''who'''||'''when'''||'''status'''<br />
|-<br />
|open id on wiki||david ||no date <br />
|-<br />
|group blog/RSS to wiki (venus)||doc||no date||'''Done, but needs multiple authors'''<br />
|-<br />
|project VRM definition/vision statemnts||doc||tomorrow||'''still working on it'''<br />
|-<br />
|brainstorm Initiatives||all||ongoing<br />
|-<br />
|write up Public media initiative||Doc||Monday||''new''<br />
|-<br />
|Set up Jabber Host for conference calls||doc||next week||''new''<br />
|-<br />
|Polish VRM website||Joe||meeting in one week Next Item||''new''<br />
|-<br />
|Bullwhip effect reference||Chris||Tomorrow||''new''<br />
|}<br />
<br />
==Next Meeting==<br />
March 21, 1:30PM EST/10:30AM PST</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1767Main Page2007-03-09T07:10:31Z<p>DeanLand: </p>
<hr />
<div><big>'''Project VRM'''</big><br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
More on the [[About | About Page]].<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br><br />
<br><br />
<br><br />
<br />
<big>'''Next VRM Conference Call: Wednesday March 21 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
<em><br><br />
Please note: change from Thursday to Wednesday.</em><br />
<br> A group e-mail reminder will go out next week and also one day before the call. Dial-in number and bridge code will be in the e-mail.<br />
<br />
<br />
As usual we are going to record the call for potential future use as a reference audio or podcast. The MP3s of the two prior calls can be found on the Community Portal page of the Project VRM wiki.<br />
<br />
Do you have an agenda item for the call? Please send it to the group (or to [mailto:deanland@gmail.com me (DeanLand)], if you're feeling shy). <br />
<br />
<br />
<br />
<br />
Conference Call archive and audio links have been moved to the [[Project_VRM:Community_Portal | Community Portal]] page.<br />
<br />
<br />
<br />
<br />
<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* Other [[related efforts]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=User:DeanLand&diff=1765User:DeanLand2007-03-08T20:13:26Z<p>DeanLand: </p>
<hr />
<div>Dean Landsman<br />
<br />
blog: http://blog.deanland.com<br />
<br />
Site: http://www.land-com.net<br />
<br />
Landsman Communications Group, also Central Podcasting<br />
<br />
Communications, Media, Newtech and Telecom consultant and marketer<br />
<br />
e-mail: mailto:deanland@gmail.com<br />
<br />
Longtime radio programmer, marketer, station owner, financial and ratings analyst<br />
<br />
Providing a bridge between users/consumers/customers REAL PEOPLE and vendors/producers/silos -- providing user perspective and insight, also information, perception nuance and ability to relate and understand user experience. Strong initiator of interaction between creative and analytical (on an internal company level or b2c).<br />
<br />
Blogging since 1999 (at Doc Searls' insistence)<br />
<br />
NY Yankee fan</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1726Main Page2007-03-02T19:21:42Z<p>DeanLand: </p>
<hr />
<div><big>'''Project VRM'''</big><br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
More on the [[About | About Page]].<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br><br />
<br />
<big>'''Next VRM Conference Call: Thursday March 8 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br> Note: The dial-in number will change for next call, info in next e-mail call alert.<br><br />
<br><br />
<br><br />
<br />
Conference Call archive and audio links have been moved to the Community Portal page.<br />
<br />
<br />
<br />
<br />
<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* Other [[related efforts]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Project_VRM:Community_Portal&diff=1725Project VRM:Community Portal2007-03-02T19:09:15Z<p>DeanLand: </p>
<hr />
<div>We're moving the Conference Call archives and former home page postings to this area, freeing up some home page real estate.<br><br />
<br />
<big>'''Conference Calls available for download or streaming'''</big> <br><br />
<br />
Rather than do a standard subscribable podcast the calls are available for the list to download or stream. They are posted as mp3 files and can be accessed as follows:<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02082007.mp3 February 8 Conference Call]<br />
<br />
[http://www.vrm.land-com.net/VRM_Conf02222007.mp3 February 22 Conference Call]<br />
<br />
<br />
<br />
<big>'''VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
Hello, all. We've endured, er, celebrated Valentines Day and Presidents Day, so now it is time to prepare for the bi-weekly Project VRM Conference Call. We are scheduled for this Thursday. It will be no doubt presidential, as this is Washington's birthday. Some of us recall when February had two days off from school courtesy of Lincoln and Washington, but Nixon changed all that (and lost the school kiddie vote) with the combined Monday holiday.<br />
<br />
<br />
Here are the details (with only one number this time!) for Thursday's call:<br />
<br />
VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern<br />
Date: Thursday, February 22, 2007 Time: 10:30 PDT, 1:30 EST<br />
Dial-in Number:<br />
Conference Bridge Access Code #:170568<br />
Please note: we are going to record the call for potential future use as a reference audio or podcast.<br />
<br><br />
See you (well, hear you) then and there.<br />
<br />
If you missed the last call, Joe Andrieu's excellent meeting notes can be found by clicking on that link, immediately below.<br />
<br />
<br />
[[meeting notes]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1721Main Page2007-02-27T06:55:10Z<p>DeanLand: </p>
<hr />
<div><big>'''Project VRM'''</big><br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
More on the [[About | About Page]].<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br />
<br />
<big>'''Next VRM Conference Call: Thursday March 8 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br> Note: The dial-in number will change for next call, info in next e-mail call alert.<br />
<br />
<big>'''Conference Calls available for download or streaming'''</big> Rather than do a standard subscribable podcast the calls are available for the list to download or stream. They are posted as mp3 files and can be accessed as follows:<br />
<br />
February 8 Conference Call http:/www.vrm.land-com.net/VRM_Conf02082007.mp3 <br><br />
February 22 conference Call http:/www.vrm.land-com.net/VRM_Conf02222007.mp3 <br />
<br />
<br />
<br />
<br />
<big>'''VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
Hello, all. We've endured, er, celebrated Valentines Day and Presidents Day, so now it is time to prepare for the bi-weekly Project VRM Conference Call. We are scheduled for this Thursday. It will be no doubt presidential, as this is Washington's birthday. Some of us recall when February had two days off from school courtesy of Lincoln and Washington, but Nixon changed all that (and lost the school kiddie vote) with the combined Monday holiday.<br />
<br />
<br />
Here are the details (with only one number this time!) for Thursday's call:<br />
<br />
VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern<br />
<br />
Date: Thursday, February 22, 2007 Time: 10:30 PDT, 1:30 EST<br />
<br />
Dial-in Number: 1-712-432-3000<br />
<br />
Conference Bridge Access Code #: 170658<br />
<br />
Please note: we are going to record the call for potential future use as a reference audio or podcast.<br />
<br />
See you (well, hear you) then and there.<br />
<br />
If you missed the last call, Joe Andrieu's excellent meeting notes 2007 02 08 can be found by clicking on that link, immediately below.<br />
<br />
<br />
[[meeting notes 2007 02 08]]<br />
<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting 2006-01-25)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* Other [[related efforts]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Main_Page&diff=1713Main Page2007-02-20T19:50:33Z<p>DeanLand: </p>
<hr />
<div><big>'''Project VRM'''</big><br />
<br />
VRM, or Vendor Relationship Management, is the reciprocal of CRM or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]. It provides customers with tools for engaging with vendors in ways that work for both parties.<br />
<br />
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for ''both'' vendors and customers &#151; in ways that don't require the former to "lock in" the latter.<br />
<br />
More on the [[About | About Page]].<br />
<br />
Note: the shortest link to this page is http://projectvrm.org.<br />
<br />
<br />
<big>'''VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern'''</big><br />
<br />
Hello, all. We've endured, er, celebrated Valentines Day and Presidents Day, so now it is time to prepare for the bi-weekly Project VRM Conference Call. We are scheduled for this Thursday. It will be no doubt presidential, as this is Washington's birthday. Some of us recall when February had two days off from school courtesy of Lincoln and Washington, but Nixon changed all that (and lost the school kiddie vote) with the combined Monday holiday.<br />
<br />
<br />
Here are the details (with only one number this time!) for Thursday's call:<br />
<br />
VRM Conference Call - Thursday February 22 at 10:30 AM Pacific / 1:30 PM Eastern<br />
<br />
Date: Thursday, February 22, 2007 Time: 10:30 PDT, 1:30 EST<br />
<br />
Dial-in Number: 1-712-432-3000<br />
<br />
Conference Bridge Access Code #: 170658<br />
<br />
Please note: we are going to record the call for potential future use as a reference audio or podcast.<br />
<br />
See you (well, hear you) then and there.<br />
<br />
If you missed the last call, Joe Andrieu's excellent meeting notes 2007 02 08 can be found by clicking on that link, immediately below.<br />
<br />
<br />
[[meeting notes 2007 02 08]]<br />
<br />
<br />
=== Resources ===<br />
<br />
* ProjectVRM [[mailing list]]<br />
<br />
* VRM and -related [[events]]<br />
<br />
* VRM [[Initiatives]]<br />
<br />
* VRM [[Process]]<br />
<br />
* VRM [[scenarios]]<br />
<br />
* VRM [[technology]]<br />
<br />
* VRM coverage in [[blogs]]<br />
<br />
* VRM discussion in [[VRM discussion in podcasts | podcasts]]<br />
<br />
* [[Questions raised]] by VRM<br />
<br />
* [[VRMcompanies]] &#151; A list of VRM or VRMlike comnpanies <br />
<br />
* [[Expressions of Relationships]] (notes from VRM meeting 2006-01-25)<br />
<br />
* [[Random Notes from Jan 25th VRM Developers Meeting]] (stream of consciousness / ears and brain to fingertips and keyboard)<br />
<br />
* Other [[related efforts]]</div>DeanLandhttps://cyber.harvard.edu/projectvrm/?title=Random_Notes_from_Jan_25th_VRM_Developers_Meeting&diff=1643Random Notes from Jan 25th VRM Developers Meeting2007-02-08T00:53:08Z<p>DeanLand: </p>
<hr />
<div>Note: ''these are my notes from our meeting in Redwood City at the Sofitel, jotted onto the laptop during the day â emphasis and interpretations mine. Often Iâve put the speakerâs name in front of a statement or comments. Please feel free to add, change, correct ,edit, enhance, expand and expound.'' <br />
--Dean Landsman<br />
<br />
<br />
'''Jan 25 2007 VRM Meeting - Sofitel, Redwood City CA'''<br />
<br />
<br />
This is the relationship market<br />
User-centric identity<br />
Relating through federating? (NB: tantamount to large companies having safe sex w each other using each others data)<br />
<br />
The Giving up of Competition (or, Competition As We Know It) (â¦as They Know It)<br />
<br />
Markets: 3 levels â transaction conversation relationship --- this is the totality of negotiation (no order required for these to prosper)<br />
<br />
Markets can grow and thrive at any of three levels: '''transaction''', '''conversation''' and '''relationship'''.<br />
<br />
Conversation â learn -- perceive value (buy or sell) via relationship<br />
<br />
Markets as relationships (conversations morph into relationships)<br />
<br />
''' Problem w/ CRM = vendor solely owns/determines the relationship '''<br />
<br />
This meeting, this initiative: It is a development project, not just research<br />
<br />
Populate the wiki with more stuff â coherence re whatâs going on â input from those of us here â add experience of group (developers, etc) to move concept forward<br />
<br />
Are large sums of money fighting VRM? Room says perhaps, maybe not yet, perhaps VRM not engaged yet at monolith level . . . . Doc: none fight User-Centric ID<br />
<br />
VRM tools = instruments of independence and identity â to enable engagement (w/ vendors). Customer becomes voluntary participant in a relationship, not a categorized objectified statistic.<br />
<br />
Does ''relationship'' transcend ''fear'' & ''greed'' (as motivators for corporations)?<br />
<br />
Brands & relationship increase profit â how to express relationship? Kaliyah: What are the protocols involved? Method of engagement? <br />
<br />
<br />
Value for vendors -- visibility leads to better management<br />
<br />
Price less relevant than relationship<br />
<br />
Commodity goods ... Passion goods<br />
<br />
Avery: Language â legal (liability) identity, contract relationships <br />
<br />
**3 Tracks: 1.technical 2.Market 3. Language/Law<br />
<br />
**Is there a DNS for VRM? <br />
<br />
Joe: 1.relationship â 2. process & principles (a la microformats) 3. single entity or different solutions (personal health different from personal RFP) (Johannes: arenât they the same thing? The essence of functionality is the same)<br />
<br />
Joe: Vendor discovery different from personal RFP, or *as* personal RFP. We need to enable around different domains<br />
<br />
Doc: Necessity is the mother of invention; invention mother of necessity<br />
<br />
Kevin: Microformats puts data in structure of html -- converge schemas, not like XML, not use this arbitrary schema â no need for import export scripts. â Re-use names of things in other microformats (name, address, these fields are the same, allows for consistency, a uniform set of terms, designations, etc.)<br />
<br />
Drummond: relationships persist beyond transaction (brand = recall + relationship or perception) if relationship is about perception, then personal RFP is a small aspect. XRI is about another layer of indentifiers, standard of ID above DNS<br />
XRI are to Uri as _________________ (''note: I missed this, couldnât hear'')<br />
Persistent Identity === XRI can help ⦠FOCUS on advantages of cross references â semantics â markup identifiers XRIs are nanoformats --- synonym mgmt - XRI dictionaries to solve mapping problem<br />
<br />
turns mapping into a service --- <br />
<br />
Joe: ''mentioned domain name, redacted in the event Joe has not gone public with this yet'' (not populated yet)<br />
<br />
Doc re search â can a VRM be the pony ⦠that which helps search? â package intentionality for results not for ad medium optimization<br />
<br />
Can VRM improve the search experience?<br />
<br />
Web: born w/o a directory â chaos requires glue (needles, haystacks) or specificityâ¦coherence<br />
Self organizing?<br />
<br />
Chris Carfi: vendor-customer --- relationship levels â control -- vendor driven or customer driven â purely transactional in nature (see Chrisâs matrix)<br />
<br />
Lower left: push/vendor induced/consumer has no power/vendor managed predictive if/then bombardment<br />
<br />
Joe : if a relationship is not expressed or expressable, then it is NOT a relationship<br />
<br />
DFL: do not confuse relationship w/ perception<br />
<br />
ChrisCarfi: âMeVilleâ reputable anonymity // personal RFP // payment systems // pure transaction in MeVille: vendor orgs maintain transaction history â how is this done in MeVille? Is it necessary? Control, not ownership â of data â who is responsible for maintaining this info? Access to records . . .<br />
<br />
General discussion of credit card transactions as an example ⦠individual owning and/or having access to this data â the receipt and the charge card record<br />
Joe: not just the charge, but the receipt with the line charges. Gabe: image transmission difficult<br />
<br />
Drummond: xRDI = xri data interchange<br />
Transaction summary w/ receipt â can be transited<br />
XRI rcpt + dictionary service = properly coded data<br />
<br />
ChrisCarfi: global village â customer interested in longer term relationshuip â about process, convenience, what it means, external issues --- passion, local merchant, PREFERENCES where price becomes a smaller component of the [purchase] decision. <br />
<br />
CC: I want to offer a loyalty program to my vendors<br />
<br />
CC: many facets to personal or professional identity <br />
<br />
<br />
'''NOTES FROM NPR BREAKOUT DISCUSSION GROUP'''<br />
<br />
Upcoming NPR meeting: âDoc as emissary from The Netâ public non commercial broadcasting<br />
<br />
Doc: what are the mechanisms for making something work?<br />
Net as inventory of progams<br />
Aka Podcasts<br />
K: Build an attention payerâ¦create a norm around giving â¦. A donation should go to the music and the program. On your listening device tracking exists, to record what user has downloaded -- aggregate this data, on a monthly basis distribute this to the artistsâ¦paid via the program producer to the artists, et al designate an amount, pay it out pro rata based on attn (listening) paid to programming<br />
<br />
DL: all sorts of time/attention intent issues cloud this model â time is not a proper measure of attention, this is a failure of the basic ratings system as it presently exists, and may increase with the PPM<br />
<br />
Soundexchange internet radio stations â metrics â repetitionâ<br />
<br />
NPR Stations â need to increase revenues, increase communications backânâforth with their listeners ***and thus, the VRM model ***<br />
<br />
Jake Shapiro Public Radio Exchange PRX â <br />
Music brains K spoke with them about i-tags Robert Kaye<br />
Microformat for media === metadata <br />
Itags: generic tagging for rich media<br />
<br />
Kaliyah: âI want to hang out with the TAL communityâ (TAL = This American Life)<br />
<br />
radiolab.org<br />
<br />
Kevinâs Mediagora (side discussion, relevant although ancillary)<br />
<br />
<br />
----<br />
<br />
Iain: Info in a shoebox â connected personal info service<br />
<br />
1. Privacy preference service (like Do Not Call,across all channels)<br />
<br />
2. RFP service -- 2 buckets of XML : I wish to buy, I wish to sell<br />
<br />
3. iBroker NY & London â build an identity on the site of the individual that has some sense of identity<br />
<br />
<br />
append existing âclub cardsâ to each other <br />
<br />
<br />
----<br />
<br />
Joeâs group â relationships & expressions â see Wiki [http://tinyurl.com/38ldr8]<br />
<br />
<br />
'''TASKS, PLANS'''<br />
Set up regular '''bi-weekly conference call''' (''note to self: take care of this'')<br />
1:30 eastern Thursdays Feb 8th<br />
'''Bold text'''<br />
Growth Topics and areas of concentration:<br />
Policy technology marketing<br />
Use cases<br />
Policy <br />
Tracks<br />
<br />
Derive policy requirements out of Cluetrain Manifesto<br />
<br />
Desired outcome of VRM will become clear through use cases<br />
<br />
<br />
<br />
David & Kaliya work on Open ID involvement<br />
Group blog w/ RSS via Venus ( via David)<br />
Define â Project VRM Definition VRM on wiki page (all contribute, group effort)<br />
Domain brainstorm page (by domain we mean categories, not URLs!)<br />
Brainstorm domains<br />
Use case scenarios<br />
Brett â use case process<br />
<br />
Develop commonalities among umbrella categories from the use cases (technical and policy requirements, et al)<br />
<br />
Joe domain = the main point â¦..I wanna work on that â letâs develop boundaries, specifics, etc.<br />
<br />
--[[User:DeanLand|deanland]] 19:53, 7 February 2007 (EST)</div>DeanLand