Project VRM - User contributions [en]

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2011-09-10T15:23:42Z

Janewils9:

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2011-09-10T15:19:35Z

Janewils9:

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2011-09-10T15:09:54Z

Janewils9:

Main Page

2011-09-10T15:01:06Z

Janewils9:

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw this as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed [http://www.digiseo.com/thiet-ke-website thiet ke website] that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic [http://www.digiseo.com/quang-ba-website/dich-vu-seo Dich vu seo] goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express [http://www.vietnamairlinesticket.com/ Vietnam Airlines] preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://ilmu-komputer23.blogspot.com/2011/07/e991-cheat-point-blank-e991.html E991]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[https://www.frachtportal.net/ frachtenbörse]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://www.zoe32.com/2011/07/peluang-bisnis-online-tanpa-ribet.html Peluang Bisnis Online Tanpa Ribet]
*[http://personal.com Personal.com]*[http://personal.com Personal.com]
*[http://www.laguterbaru.net/ MP3 Terbaru]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.melbal.com/ Web Directory]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.switchbook.com/ SwitchBook]
*[http://ilmu-komputer23.blogspot.com/2011/07/download-smadav-86-smadav-86-pro.html Smadav]
*[http://ilmu-komputer23.blogspot.com/2011/09/mivo-tv-live-streaming-mivo-tv-online.html Mivo Tv]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://tucows.com Tucows] and [http://hover.com Hover.com]
*[http://www.freebetsbonuscodes.com/ Free Bets UK]
*[http://www.freegameandroid.com/ Free Android Games]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
[http://www.profischnell.com Übersetzung]
[http://www.profi-fachuebersetzung.de Übersetzung Deutsch Französisch]
[http://www.uebersetzung-deutsch-englisch.com Übersetzung]
[http://www.nhakhoavietgiao.com.vn/list2.php?cid=49 nha khoa]
[http://www.cuudulieu24h.com cuu du lieu]
[http://www.digiseo.com/thiet-ke-website thiet ke web]
[http://www.digiseo.com/quang-ba-website quang ba website]
[http://www.sms4smile.org Funny SMS]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3[http://sakeena.net/ ,] San Francisco
* [http://impact.kynetx.com/ IMPACT/2011][http://www.anehuniklucu.com/ ,] March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011[http://www.musikdahsyat.info/ ,] Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University[http://www.gadgetsnew.us/ ,] Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View[http://trendsandroid.com/ ,] CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009[http://63newstrends.com/ ,] Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16[http://seo.zianka.com/ ,] 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during[http://63cell.blogspot.com/ ] [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring[http://blog-rahman.blogspot.com/ .] VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.
[http://www.ocularconcepts.us Website Design Cleveland]
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Main Page

2011-08-27T21:26:02Z

Janewils9: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.chenkrahman.com/ TV Online]
*[http://sakeena.net/ TV Online Indonesia]
*[http://www.anehuniklucu.com/ Berita Unik]
*[http://www.musikdahsyat.info/ Free Download Mp3]
*[http://www.gadgetsnew.us/ Gadgets New]
*[http://trendsandroid.com/ Trends Android]
*[http://63newstrends.com/ News Trends]
*[http://seo.zianka.com/ Media Online News]
*[http://www.zianka.com/ Bordir Tasikmalaya]
*[http://www.anggabatik.com/ Batik Tasikmalaya]
*[http://www.viviennebalonwu.com/ Medical Information]
*[http://blog-rahman.blogspot.com/ Mivo TV]
*[http://63cell.blogspot.com/ Handphone Terbaru]
*[http://sakee-na.blogspot.com/ Berita Terkini]
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://mydex.org/ MyDex]
*[http://www.vrm.cl/ myinfo.cl]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.dissertationwritinghelp.co.uk/essay-help.html Essay Help]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://seoph2.cafe24.com/wordpress SEO Blog]
*[http://sing.ly/ Singly]
*[http://www.melbal.com/ Web Directory]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://www.omnibet.ro/ Pariuri Sportive]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]
*[http://sakeena.net/ Voucher Hotel Murah di RajaKamar.Com]
*[http://ismagianti.blogspot.com/2011/08/top-1-oli-sintetik-mobil-motor.html TOP 1 Oli sintetik mobil-motor Indonesia]
*[http://blog-rahman.blogspot.com/2011/07/peluang-bisnis-online-tanpa-ribet.html Peluang bisnis online tanpa ribet]
*[http://blog-rahman.blogspot.com/2011/07/artatel-solusi-komunikasi-hemat-dan.html ARTATEL, Solusi komunikasi hemat dan handal]
*[http://www.chenkrahman.com/ TEAK 123 best teak garden furniture manufacturer wholesale in Indonesia]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3[http://sakeena.net/ ,] San Francisco
* [http://impact.kynetx.com/ IMPACT/2011][http://www.anehuniklucu.com/ ,] March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011[http://www.musikdahsyat.info/ ,] Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University[http://www.gadgetsnew.us/ ,] Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View[http://trendsandroid.com/ ,] CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009[http://63newstrends.com/ ,] Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16[http://seo.zianka.com/ ,] 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during[http://63cell.blogspot.com/ ] [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring[http://blog-rahman.blogspot.com/ .] VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-27T21:22:26Z

Janewils9: /* About VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal  the customer side  of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010). The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress.

When the project began, Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue":

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable) ? VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along  and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones''  to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers
#Base relationship-managing tools on open standards, open APIs (application program interfaces). This will support a rising tide of activity that will lift an infinite variety of business boats plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[http://www.chenkrahman.com/ TV Online]
*[http://sakeena.net/ TV Online Indonesia]
*[http://www.anehuniklucu.com/ Berita Unik]
*[http://www.musikdahsyat.info/ Free Download Mp3]
*[http://www.gadgetsnew.us/ Gadgets New]
*[http://trendsandroid.com/ Trends Android]
*[http://63newstrends.com/ News Trends]
*[http://seo.zianka.com/ Media Online News]
*[http://www.zianka.com/ Bordir Tasikmalaya]
*[http://www.anggabatik.com/ Batik Tasikmalaya]
*[http://blog-rahman.blogspot.com/ Mivo TV]
*[http://63cell.blogspot.com/ Handphone Terbaru]
*[http://sakee-na.blogspot.com/ Berita Terkini]
*[http://www.azigo.com/ Azigo.com]
*[http://www.banyanproject.com/ The Banyan Project]
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://higgins-project.org higgins-project.org]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[[ListenLog]]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://mydex.org/ MyDex]
*[http://www.vrm.cl/ myinfo.cl]
*[http://newgov.us/ NewGov.us]
*[http://www.paoga.com/ Paoga]
*[http://www.dissertationwritinghelp.co.uk/essay-help.html Essay Help]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ ProjectDanube]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[[r-button]]
*[http://seoph2.cafe24.com/wordpress SEO Blog]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.gofrugal.com software retail]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.thumbtack.com/ Thumbtack]
*[http://www.trustfabric.com/ TrustFabric]
*[http://www.omnibet.ro/ Pariuri Sportive]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://code.google.com/p/webfinger/ webfinger]
*[http://sakeena.net/ Voucher Hotel Murah di RajaKamar.Com]
*[http://ismagianti.blogspot.com/2011/08/top-1-oli-sintetik-mobil-motor.html TOP 1 Oli sintetik mobil-motor Indonesia]
*[http://blog-rahman.blogspot.com/2011/07/peluang-bisnis-online-tanpa-ribet.html Peluang bisnis online tanpa ribet]
*[http://blog-rahman.blogspot.com/2011/07/artatel-solusi-komunikasi-hemat-dan.html ARTATEL, Solusi komunikasi hemat dan handal]
*[http://www.chenkrahman.com/ TEAK 123 best teak garden furniture manufacturer wholesale in Indonesia]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12][http://www.chenkrahman.com/ ,] May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3[http://sakeena.net/ ,] San Francisco
* [http://impact.kynetx.com/ IMPACT/2011][http://www.anehuniklucu.com/ ,] March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011[http://www.musikdahsyat.info/ ,] Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University[http://www.gadgetsnew.us/ ,] Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View[http://trendsandroid.com/ ,] CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009[http://63newstrends.com/ ,] Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16[http://seo.zianka.com/ ,] 2009 in Palo Alto, CA

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during[http://63cell.blogspot.com/ ] [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring[http://blog-rahman.blogspot.com/ .] VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-22T13:51:20Z

Janewils9: /* ProjectVRM Participation */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. [http://www.essaymojo.co.uk/university-essays-uk.php University essays] It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.blognesian.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.blognesian.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.gadgetsdotcom.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.essaywritinghelp4u.com/ Essay Help]
*[[ListenLog]]
*[[Personal RFP]]
*[http://www.gofrugal.com Project Help]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.
Looking for a local plumber? Try http://www.your-local-plumber.com

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page[http://cyber.law.harvard.edu/projectvrm/Servicess .]

Services

2011-08-22T13:49:55Z

Janewils9: /* Work in Progress */

'''''Working Draft'''''

An introduction to VRM Services and how Use Cases inform our work on VRM. (Formerly called Use Cases.)

==Existing Work==
*Service/[[Use Case Brainstorming]]
*[[Services Under Development]]
**[[:Category:Working Draft|Working Drafts]]
***[[Personal Address Manager Service]]

==Definitions==
First, a Service is a bundle of functionality that provides a complete set of value for users.

Second, A Use Case is a distinct, complete transaction between an actor and the system. A service is a collection of supported Use Cases.

; Transaction: an actor initiated interaction with the system to produce a specific benefit.

; Actor: any entity, human or automated, that initiates and drives a transaction in order to create value for itself or its beneficiary. Users include end-users, administrators, vendors, vendor's CRM systems, and customers. Every VRM Service will be developed with specific focal actors in mind while incorporating the needs of all supported users.

; System: An implemented service that provides a bundled set of functionality for actors. VRM Services implement a few focal use cases and multiple supporting use cases in order to provide value to actors. Think of Services as a convenient way to organize VRM functionality into implementable systems.

==The Requirements Model==
Third, in developing a complete VRM Standard, we will create several documents, which will define exactly what value the system will product for which actors. These documents together comprise the Requirements Model for the Standard.

; Actors: A list of all Actors supported by the system.
; Roles: A list of all Roles support by the system, specifying one or two focal Roles. Roles specify an Actor in terms of their relationship with the system so that we know why they are interacting, what they need to do, and what they expect from the system. More formally, a Role is an abstract collection of needs, interest, expectations, behaviors, and responsibilities characterizing a relationship between a class or kind of actors and a system.
; Role Map: A visual representation of the supported Roles and their relationships to one another.
; Profiles: A detailed description of each Role's expectations, capability, and requirements for the system, forming an operational context for that particular role. Developed to enough detail to distinguish what this particular Actor needs from the system design.
; High Level Use Cases: A list of all supported use cases in the system, identifying all focal and required use cases by title, ordered by priority.
; Scenarios: Prose descriptions of a Role's interaction with the system as one example of the Use Case that explains the context, the interaction, and the benefit. Each Use Case requires at least one Scenario.
; Abstract Use Case Narratives: An implementation and technology-free chronological ordering of Actor intention and System responsibilities for a particular use case. Based on one or more specific Scenarios. The abstract narrative defines the specific, yet technology-free, interactions that are required for the use case. These narratives will be normative, that is, they will ultimately define the requirements of the functioning system.
; Specific Use Case Narratives: Implementation-specific sequences of Actor action and system response for a use case. These narratives will be illustrative, that is, they will show how a particular set of technologies can implement a particular use care--or how a specific set of technologies might require or suggest changes to the use case.
; Use Case Diagrams: Both abstract and specific use cases may be diagramed visually to represent the transaction flow between various system components. For abstract use cases, the diagrams will be normative. For specific use cases, they will be illustrative.
; Use Case Maps: A visual representation of the multiple use cases that comprise a particular service and their relationship to one another.
; Constraints & Requirements: In addition to responding to specific use cases appropriately, every Service shall define its own set of constraints and requirements to complete the specification of the service. Many requirements will be applicable to most, if not all, VRM services, such as those inspired by tenets of data portability and user-centric identity. When mapping out the first use case, it became clear that the core Use Cases were already substantially met by such online services as Plaxo and LinkedIn, raising the question of what would actually make a Change of Address service VRM-compliant. That led directly to a handful of simple requirements that assure the user and vendors have appropriate access and controls.
; Technology Review: A review of existing technologies that can be leveraged to implement a complete service, either directly--by incorporating the technology into a deliverable solution, or indirectly--by learning from the technology to assure a more complete solution.
; Formats & Protocols: The data formats and protocols that are required for implementing the service. This includes interoperable data formats as well as open standard transport protocols for moving data around.

==Standards and Compliance==
Third, we propose that any implementation that fully implements all of the normative requirements of the Requirements Model for a VRM Service, including all constraints and interoperability requirements, meets the VRM Standard for that Service.

Toward that end, the normative documents for the Requirements Model will be drafted, revised, and vetted via an open process, accessible to anyone. Our expectation is that the governing committee of the VRM effort, and the VRM Standards Committee in particular, will oversee the development of new services from brainstorming through to publication. The VRM Standards Committee will Propose complete standards to the governing committee once sufficient development and public review demonstrates to the committee that such a standard is ready for publication. Ultimate authority for publication will remain with the governing committee itself; we anticipate VRM Standards being published as "Recommendations" in similar spirit to long standing Internet Engineering Task Force (IETF) practices.

The VRM [[Compliance Committee]] will oversee compliance to published standards, authenticating vendors right to claim their technology or services are "VRM Compliant."

==Process==
As a Service is defined by its working group, it will proceed through different levels of maturity.

;Working Draft: any work at a stage before the working group considers it to be a complete spec. Straight numeric progression of versions, e.g., WD 1, WD 2, etc.
;Working Specification: approved by the working group as a specification, but not yet at the stage where it has been approved by the VRM powers-that-be. At this stage the key goal is to âproveâ the spec via implementations and interop testing. A Working Specification can go back into more Working Drafts if the Working Group decides further revisions are needed. Another straight numeric progression of versions, i.e., WS 1, WS 2, etc. This level is achieved by a majority vote of the members of the Working Group.
;Recommended Specification: A Working Spec that has been approved by the VRM powers-that-be. A âfinalâ VRM standard, fixed by version # and suitable for widespread adoption. To become a Recommended Specification, a Working Specification must go through a minimum public review period and have some number of interoperable implementations (OASIS is three; donât know about IETF). Also another numeric progression of versions, i.e., RS 1, RS 2, etc. This level is achieved by a majority vote of the VRM Steering Committee.

==Work in Progress==
The VRM initiative is early in its development. The proposed processes are likely to evolve over time. Given the fluid yet inherently dated nature of wikis and web pages, any particular document may or may not reflect the current--or ultimate--disposition of the VRM community. However, we have to start somewhere. We look forward to your input and [http://cyber.law.harvard.edu/projectvrm/Servicess services].

File:Services.jpg

2011-08-22T13:39:55Z

Janewils9: Services

Services

File:Resources.jpg

2011-08-22T13:38:51Z

Janewils9: Resources

Resources

Main Page

2011-08-22T13:31:55Z

Janewils9: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. [http://www.essaymojo.co.uk/university-essays-uk.php University essays] It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.blognesian.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.blognesian.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.gadgetsdotcom.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.essaywritinghelp4u.com/ Essay Help]
*[[ListenLog]]
*[[Personal RFP]]
*[http://www.gofrugal.com Project Help]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.
Looking for a local plumber? Try http://www.your-local-plumber.com

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-22T13:24:29Z

Janewils9: /* VRM and the Economy */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. [http://www.essaymojo.co.uk/university-essays-uk.php University Essays] It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet and came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.blognesian.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.blognesian.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.gadgetsdotcom.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.essaywritinghelp4u.com/ Essay Help]
*[[ListenLog]]
*[[Personal RFP]]
*[http://www.gofrugal.com Project Help]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.
Looking for a local plumber? Try http://www.your-local-plumber.com

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-22T13:23:00Z

Janewils9: /* VRM Goals */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. [http://www.essaymojo.co.uk/university-essays-uk.php University Essays] It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party.[http://www.essaymojo.co.uk/Essay-writing.php Essay Help] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet and [http://www.ascomsa.net/ hosting] came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.blognesian.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.blognesian.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.gadgetsdotcom.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.essaywritinghelp4u.com/ Essay Help]
*[[ListenLog]]
*[[Personal RFP]]
*[http://www.gofrugal.com Project Help]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.
Looking for a local plumber? Try http://www.your-local-plumber.com

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-20T16:07:40Z

Janewils9: /* About VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.melbal.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.balmel.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.freehealthinformation.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-20T16:03:29Z

Janewils9: /* About VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations[http://cyber.law.harvard.edu/projectvrm/User:Janewils9 .]

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.melbal.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.balmel.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.freehealthinformation.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-20T15:28:59Z

Janewils9: /* VRM Principles */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' - to themselves, to vendors, and to the larger economy[http://www.inlondonlocal.co.uk/ .] To be free;

#Relationships must be voluntary[http://www.melbal.com/ .]
#Customers must enter relationships with vendors as independent actors[http://www.balmel.com/ .]
#Customers must be the points of integration for their own data[http://locallistingsco.com/ .]
#Customers must have control of data they generate and gather[http://localbusinesscenter.co.uk/ .] They must be able to share data selectively, voluntarily, and control the terms of its use[http://www.viviennebalonwu.com/ .]
#Customers must be able to assert their own terms of engagement and service[http://www.allbizdir.com/ .]
#Customers must be free to express their demands and intentions outside of any one company's control[http://www.allartsdir.com/ .]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers[http://www.all-health-dir.com/ .]

It also follows changes in the marketplace as VRM tools come into use[http://www.freehealthinformation.net/ .]

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.

Main Page

2011-08-20T15:17:41Z

Janewils9: /* ProjectVRM Participation */

Main Page

2011-08-20T15:16:25Z

Janewils9: /* Past Events */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* May 3-5, Mountain View, CA
* February 2-3, San Francisco
* March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* Inca Trail Tours took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University

VRM Hub is a series of monthly meetings in London.

Other meetings and workshops take place before and during Internet Identity Workshops in Mountain View, California, each Fall and Spring. VRM is also a topic at Kynetx Impact conferences.

== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]
[http://vin-wiz.com vin check]
[http://vincheckfree.net vin check free]
[http://howtocureshingles.com shingles cure]
[http://vincheck.blogspot.com vin check]
[http://vincheck.weebly.com vin check]
[http://summerfeels.com online shops]
[http://summerfeels.com online shopping]
[http://summerfeels.com shopping online]
[http://summerfeels.com korean fashions]
[http://summerfeels.com online fashion]
[http://summerfeels.com fashion online]
[http://summerfeels.com korean fashion]
[http://nodejstutorials.blogspot.com node.js tutorials]

Main Page

2011-08-20T15:09:23Z

Janewils9: /* VRM and the Economy */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways?

What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable). VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]
[http://vin-wiz.com vin check]
[http://vincheckfree.net vin check free]
[http://howtocureshingles.com shingles cure]
[http://vincheck.blogspot.com vin check]
[http://vincheck.weebly.com vin check]
[http://summerfeels.com online shops]
[http://summerfeels.com online shopping]
[http://summerfeels.com shopping online]
[http://summerfeels.com korean fashions]
[http://summerfeels.com online fashion]
[http://summerfeels.com fashion online]
[http://summerfeels.com korean fashion]
[http://nodejstutorials.blogspot.com node.js tutorials]

Main Page

2011-08-20T14:56:20Z

Janewils9: /* ProjectVRM Committees */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]

== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]
[http://vin-wiz.com vin check]
[http://vincheckfree.net vin check free]
[http://howtocureshingles.com shingles cure]
[http://vincheck.blogspot.com vin check]
[http://vincheck.weebly.com vin check]
[http://summerfeels.com online shops]
[http://summerfeels.com online shopping]
[http://summerfeels.com shopping online]
[http://summerfeels.com korean fashions]
[http://summerfeels.com online fashion]
[http://summerfeels.com fashion online]
[http://summerfeels.com korean fashion]
[http://nodejstutorials.blogspot.com node.js tutorials]

Main Page

2011-08-20T14:50:31Z

Janewils9: /* VRM Development Work */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[[ListenLog]]
*[[Personal RFP]]
*[[r-button]]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]
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[http://summerfeels.com korean fashion]
[http://nodejstutorials.blogspot.com node.js tutorials]

Main Page

2011-08-20T14:45:21Z

Janewils9: /* VRM Goals */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the 10th Anniversary edition of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open blackberry unlock codes. This will support a rising tide of activity that will lift an infinite variety of business boats, a hybrid cab plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.666gamer.com scary games]
*[http://higgins-project.org higgins-project.org]
*[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[http://www.weprintdiscs.com/ cd printing]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.bannerprintingshop.com/ banner printing]
*[http://http://www.gallbladderdetox.com/ gallbladder]
*[http://www.freescenicpictures.com/ free scenic pictures]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.wsoaonline.com/ website design]
*[http://www.paoga.com/ Paoga]
* [http://www.dissertationinn.co.uk/dissertation-topics/ dissertation topics]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ Project Danube]
*[http://www.gofrugal.com Project Management]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[http://www.essayhelppros.co.uk/essay-writing-help.php essay writing help]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.customessayhelp.com/ essay help]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://www.thumbtack.com/ Thumbtack]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]

Main Page

2011-08-20T14:39:20Z

Janewils9: /* VRM Principles */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors - and of vendors' willingness and ability to value and engage with independent customers.

It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social,[http://www.dissertationinn.co.uk/dissertation-proposal/ dissertation proposal] in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, [http://longtermcareinsuranceinfo.com/ long term care insurance], membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.[http://www.dissertationinn.co.uk/dissertation-writers/ dissertation writers] [http://www.coppervalleycustomhomes.com custom home builders]
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers of [http://katyperryfirework.net katy perry firework]
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open [http://www.easyunlocks.com/ blackberry unlock codes]. This will support a rising tide of activity that will lift an infinite variety of business boats, a [http://www.hybridcab.com/ hybrid cab] plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.666gamer.com scary games]
*[http://higgins-project.org higgins-project.org]
*[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[http://www.weprintdiscs.com/ cd printing]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.bannerprintingshop.com/ banner printing]
*[http://http://www.gallbladderdetox.com/ gallbladder]
*[http://www.freescenicpictures.com/ free scenic pictures]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.wsoaonline.com/ website design]
*[http://www.paoga.com/ Paoga]
* [http://www.dissertationinn.co.uk/dissertation-topics/ dissertation topics]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ Project Danube]
*[http://www.gofrugal.com Project Management]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[http://www.essayhelppros.co.uk/essay-writing-help.php essay writing help]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.customessayhelp.com/ essay help]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://www.thumbtack.com/ Thumbtack]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]

Main Page

2011-08-20T14:37:58Z

Janewils9: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto''s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.
[http://www.dissertationinn.co.uk/ dissertation help uk]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. [http://www.dissertationinn.co.uk/dissertation-service/ dissertation writing service] It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social,[http://www.dissertationinn.co.uk/dissertation-proposal/ dissertation proposal] in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, [http://longtermcareinsuranceinfo.com/ long term care insurance], membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.[http://www.dissertationinn.co.uk/dissertation-writers/ dissertation writers] [http://www.coppervalleycustomhomes.com custom home builders]
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers of [http://katyperryfirework.net katy perry firework]
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open [http://www.easyunlocks.com/ blackberry unlock codes]. This will support a rising tide of activity that will lift an infinite variety of business boats, a [http://www.hybridcab.com/ hybrid cab] plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.666gamer.com scary games]
*[http://higgins-project.org higgins-project.org]
*[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[http://www.weprintdiscs.com/ cd printing]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.bannerprintingshop.com/ banner printing]
*[http://http://www.gallbladderdetox.com/ gallbladder]
*[http://www.freescenicpictures.com/ free scenic pictures]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.wsoaonline.com/ website design]
*[http://www.paoga.com/ Paoga]
* [http://www.dissertationinn.co.uk/dissertation-topics/ dissertation topics]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ Project Danube]
*[http://www.gofrugal.com Project Management]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[http://www.essayhelppros.co.uk/essay-writing-help.php essay writing help]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.customessayhelp.com/ essay help]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://www.thumbtack.com/ Thumbtack]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]

Main Page

2011-08-20T14:33:56Z

Janewils9: /* Project VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University. It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.freehealthinformation.net/ .]

[http://www.melbal.com/ *] The purpose of the project is to encourage VRM development and to conduct research on its premises[http://www.allbizdir.com/ .]

[http://www.balmel.com/ *] When the project began, Doc saw it as promise of ''The Cluetrain Manifesto'']'s.

[[Image:Not-1.gif]]

[http://locallistingsco.com/ *] Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools[http://www.allartsdir.com/ .]

[http://localbusinesscenter.co.uk/ *] Since then the VRM community has grown to include many development projects, companies, allied associations and individuals, in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list], its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events[http://www.all-health-dir.com/ .]

[http://www.viviennebalonwu.com/ *] Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

www.kraldost.com

== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.
[http://www.dissertationinn.co.uk/ dissertation help uk]

VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. [http://www.dissertationinn.co.uk/dissertation-service/ dissertation writing service] It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social,[http://www.dissertationinn.co.uk/dissertation-proposal/ dissertation proposal] in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, [http://longtermcareinsuranceinfo.com/ long term care insurance], membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.[http://www.dissertationinn.co.uk/dissertation-writers/ dissertation writers] [http://www.coppervalleycustomhomes.com custom home builders]
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers of [http://katyperryfirework.net katy perry firework]
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open [http://www.easyunlocks.com/ blackberry unlock codes]. This will support a rising tide of activity that will lift an infinite variety of business boats, a [http://www.hybridcab.com/ hybrid cab] plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.666gamer.com scary games]
*[http://higgins-project.org higgins-project.org]
*[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[http://www.weprintdiscs.com/ cd printing]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.bannerprintingshop.com/ banner printing]
*[http://http://www.gallbladderdetox.com/ gallbladder]
*[http://www.freescenicpictures.com/ free scenic pictures]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.wsoaonline.com/ website design]
*[http://www.paoga.com/ Paoga]
* [http://www.dissertationinn.co.uk/dissertation-topics/ dissertation topics]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ Project Danube]
*[http://www.gofrugal.com Project Management]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[http://www.essayhelppros.co.uk/essay-writing-help.php essay writing help]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.customessayhelp.com/ essay help]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://www.thumbtack.com/ Thumbtack]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
* [http://www.essaymojo.co.uk/write-my-essay.php Write My Essay]
* [http://www.essaymojo.co.uk/UK-Essay-Help.php Buy Essay]

[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
[http://www.fantasy-eyeglasses.com/sunglasses-rayban-c-2_10.html Ray Ban Sunglasses]
[http://www.fantasy-eyeglasses.com cartier glasses]
== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]

Main Page

2011-08-20T14:04:20Z

Janewils9: /* About VRM */

== About VRM ==

VRM stands for '''Vendor Relationship Management'''. VRM tools provide customers with both ''independence'' from vendors and ''better ways of engaging'' with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.

In a narrow sense, VRM is the reciprocal the customer side of CRM (or [http://en.wikipedia.org/wiki/Customer_Relationship_Management Customer Relationship Management]). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.

[http://www.inlondonlocal.co.uk/ *] VRM development projects are listed below.

== Project VRM ==

[http://projectvrm.org ProjectVRM] is a project of [http://cyber.law.harvard.edu the Berkman Center for Internet & Society] at Harvard University[http://sakeena.net/ .] It was created by [http://en.wikipedia.org/wiki/Doc_Searls Doc Searls] when he became a fellow at the Center in 2006. (He has been an alumnus fellow since September 2010)[http://www.anehuniklucu.com/ .] [http://www.writers-write.co.uk/statistics-help.php statistics help] The purpose of the project is to encourage VRM development and to conduct research on its premises and its progress[http://www.musikdahsyat.info/ .][http://www.essaymojo.co.uk/essay-service.php UK Essay Writing] [http://www.digitalproductsavenue.com ebooks with resale rights]

When the project began,[http://www.writers-write.co.uk/statistics-help.php statistics help] Doc saw it as "a way to fulfill the promise of [http://www.smslaan.org Sms lån][http://cluetrain.com ''The Cluetrain Manifesto'']'s Prime Clue": [http://www.diamondlinks.net link building services]

[[Image:Not-1.gif]]

Doc believed that customer reach would only exceed vendor grasp if customers had the tools for the job. So Doc created ProjectVRM to support the creation and building of those tools.

Since then the VRM community has grown to include many development projects, companies[http://www.gadgetsnew.us/ ,] allied associations and individuals,[http://www.writers-write.co.uk/university-essays.php University essays] in addition to ProjectVRM itself. The community's work is outlined in this wiki, and discussed on its [http://cyber.law.harvard.edu/projectvrm/Mailing_list mailing list][http://trendsandroid.com/ ,] its [http://blogs.law.harvard.edu/vrm blog] and in workshops and other events.

Read more about ProjectVRM on the [[About | About Page]].

== VRM and the Economy ==

The economic goal of VRM is to improve relationships between Demand and Supply by providing new and better ways for the former to engage with and drive the latter.

This is not possible when all the tools of engagement are provided by suppliers, and all those tools are different. For example, most customers today carry around up to dozens of "loyalty" cards and key-ring tags, each with its own vendor-provided means for controlling interactions and providing benefits. These inconvenience both buyers and sellers, and limit the intelligence that can be gathered and put to use by either party. [http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service] What if buyers had the ability to advertise their shopping lists to the sellers with which they have relationships? What if buyers were able to establish and maintain loyalty on their own terms and in their own ways? What if customers' ability to express preferences and advertise demand were improved to the point where sellers could reduce money wasted on advertising and other forms of guesswork? What if it were quick and easy for customers to say what they'll pay for what they want, on their own terms (and to pay on the spot, if the terms are mutually agreeable)[http://www.essayinn.co.uk Essay Writing] ? VRM tools and services will answer these and many other questions that could not be asked before the Internet came along and cannot be asked, as long as sellers continue to hold all the relationship cards.[http://www.writers-write.co.uk/dissertation-writing-help.php Dissertation writing service]

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== VRM Principles ==

VRM development work is based on the belief that ''free customers are more valuable than captive ones'' to themselves, to vendors, and to the larger economy. To be free 

#Relationships must be voluntary.
#Customers must enter relationships with vendors as independent actors.
#Customers must be the points of integration for their own data.
#Customers must have control of data they generate and gather. They must be able to share data selectively, voluntarily, and control the terms of its use.
#Customers must be able to assert their own terms of engagement and service.
#Customers must be free to express their demands and intentions outside of any one company's control.
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VRM research work probes the willingness and ability of customers to assert and enjoy independence from vendors -- and of vendors' willingness and ability to value and engage with independent customers. [http://www.dissertationinn.co.uk/dissertation-service/ dissertation writing service] It also follows changes in the marketplace as VRM tools come into use.

== VRM Goals ==

In the "Markets Are Relationships" chapter of the [http://www.cluetrain.com/Cluetrain_10/index.html 10th Anniversary edition] of ''The Cluetrain Manifesto'', Doc Searls writes this about the purposes of VRM efforts:

#Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social,[http://www.dissertationinn.co.uk/dissertation-proposal/ dissertation proposal] in the sense that they can connect with others and support group formation and action. But they need to be personal first.
#Make individuals the collection centers for their own data, so that transaction histories, health records, [http://longtermcareinsuranceinfo.com/ long term care insurance], membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silos.
#Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
#Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.[http://www.dissertationinn.co.uk/dissertation-writers/ dissertation writers] [http://www.coppervalleycustomhomes.com custom home builders]
#Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
#Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
#Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers of [http://katyperryfirework.net katy perry firework]
#Base relationship-managing tools on open standards, open APIs (application program interfaces), and open [http://www.easyunlocks.com/ blackberry unlock codes]. This will support a rising tide of activity that will lift an infinite variety of business boats, a [http://www.hybridcab.com/ hybrid cab] plus other social goods.

== VRM Development Work ==

Here is a partial list of VRM development efforts. Some are organizations, some are commercial entities, some are standing open source code development efforts:
*[[EmanciPay]]
*[[FCRA: Access to credit data]]
*[[GRM: Government Relationship Management]]
*[http://www.666gamer.com scary games]
*[http://higgins-project.org higgins-project.org]
*[http://www.essayhelppros.co.uk/uk-essay-writing.php Essay writing]
*[http://kantarainitiative.org/confluence/display/infosharing/Home Information Sharing Workgroup at Kantara]
*[http://kynetx.com Kynetx], which also does [http://hvr.me HoverMe]
*[http://www.weprintdiscs.com/ cd printing]
*[http://www.dissertationwritinghelp.co.uk/ Dissertation Help]
*[http://www.bannerprintingshop.com/ banner printing]
*[http://http://www.gallbladderdetox.com/ gallbladder]
*[http://www.freescenicpictures.com/ free scenic pictures]
*[[ListenLog]]
*[http://www.vrm.cl/ myinfo.cl]
*[http://mydex.org/ MyDex]
*[http://newgov.us/ NewGov.us]
*[http://www.wsoaonline.com/ website design]
*[http://www.paoga.com/ Paoga]
* [http://www.dissertationinn.co.uk/dissertation-topics/ dissertation topics]
*[http://pegasuspublic.wikispaces.com/ Pegasus]
*[http://personal.com Personal.com]
*[http://personaldataecosystem.org/ Personal Data Ecosystem]
*[[Personal RFP]]
*[http://projectdanube.org/ Project Danube]
*[http://www.gofrugal.com Project Management]
*[http://www.projectnori.org/ Project Nori]*[http://www.qiycorporate.com/ QIY]
*[http://www.essayhelppros.co.uk/essay-writing-help.php essay writing help]
*[[r-button]]
*[http://sing.ly/ Singly]
*[http://www.socialnori.org/ Social Nori]
*[http://www.switchbook.com/ SwitchBook]
*[http://telehash.org Telehash]
*[http://www.trustfabric.com/ TrustFabric]
*[http://kantarainitiative.org/confluence/display/uma/ UMA]
*[http://www.customessayhelp.com/ essay help]
*[http://www.vrmhub.net VRM Hub]
*[http://www.vrmlabs.net VRM Labs]
*[http://www.banyanproject.com/ The Banyan Project]
*[https://github.com/quartzjer/Locker#readme The Locker Project]
*[http://themineproject.org/ The Mine! Project]
*[http://www.thumbtack.com/ Thumbtack]
*[http://code.google.com/p/webfinger/ webfinger]

== ProjectVRM Committees ==

*[[Vision Committee]]
*[[Marketing Committee]]
*[[Standards Committee]]
*[[Organization Committee]]
*[[Usage Committee]]
*[[Compliance Committee]]
*[[Steering Committee]]
* [http://www.headlicetreatmentworld.com/ head lice treatment]
== ProjectVRM Resources ==

* ProjectVRM [[mailing list]]
* ProjectVRM [http://blogs.law.harvard.edu/vrm blog]
* [[VRM FAQ]]
* VRM [Twitter stream http://twitter.com/vrm]

Conference Call archive and audio links can be found at the [[Project_VRM:Community_Portal | Community Portal]] page.

== VRM Events ==

Also see [http://cyber.law.harvard.edu/projectvrm/Events Events] page.
ProjectVRM events take place once or twice per year:
=== Upcoming Events ===
2011
* [http://iiw13.eventbrite.com/ IIW XIII (2011-B)] October 18-20, 2011, Mountain View, CA]

=== Past Events ===
2011
* [http://www.customessayhelp.com/write-my-essay.html write my essay]
*[http://www.internetidentityworkshop.com/iiw-12/ IIW #12], May 3-5, Mountain View, CA
*[http://www.cvent.com/events/conversational-commerce-conference/event-summary-f70a703bbabf4cda930c1412dee2bf4f.aspx Conversational Commerce Conference], February 2-3, San Francisco
* [http://impact.kynetx.com/ IMPACT/2011], March 22-23, Salt Lake City, UT
* VRM Gathering at [[SXSW Interactive 2011]]
* [http://iiw12.eventbrite.com/ IIW XII (2011-A)] May 3-5, 2011, Mountain View, CA

2010
* [[VRM+CRM%202010]] August 26-27 Harvard University, Cambridge, MA

2009
* [[VRooM Leadership Workshop]] took place on 31 Oct * 1 Nov in Mountain View, CA
* [[VRM East Coast Workshop 2009]] (VRooM 2009) took place on 12-13 October at Harvard University
* [http://www.logodesignmaestro.co.uk custom logo design]
* [[VRM at SXSW 2009]] were meetings during SXSW in March 2009, Austin, TX
* [[VRM West Coast Workshop 2009]] took place May 15-16, 2009 in Palo Alto, CA
* [http://www.iyap.se Iyap]
* [[[http://www.sungatetours.com/inca-trail.html Inca Trail Tours] took place June 15-17 in Peru, South America.

2008
* [[VRM2008]] took place in Munich on 21/22 April 2008
* [[VRM Workshop 2008]] took place in July 2008 at Harvard University
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[http://www.vrmhub.net/ VRM Hub] is a series of monthly meetings in London.

Other meetings and workshops take place before and during [http://www.internetidentityworkshop.com/ Internet Identity Workshops] in Mountain View, California, each Fall and Spring. VRM is also a topic at [http://kynetximpactspring2010.eventbrite.com/ Kynetx Impact] conferences.
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== ProjectVRM Participation ==

Sign up for the [http://cyber.law.harvard.edu/lists/info/projectvrm Project VRM mailing list]. You can also edit this wiki by signing up at the top of this page.[http://www.mightydesigners.com/ Logo Design Contest]|[http://www.customessayhelp.com/essay-help.html buy essay][http://www.burnfatandgainmuscle.com burn fat blog]