Difference between revisions of "VRM CRM 2010"

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[[image:Image-Vrm-crm2010.jpeg|500px]]
 
[[image:Image-Vrm-crm2010.jpeg|500px]]
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== Locations ==
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Day One, Pound 102, Harvard Law School
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Day Two, Pound 200, Harvard law School
  
 
== Overview ==
 
== Overview ==
 
VRM + CRM 2010 is a workshop for VRM and CRM developers and other professionals, where the process of building out common ground between the two can begin. It is hosted by [http://projectvrm.org ProjectVRM] and the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University, and will take place at Pound Hall in Harvard Law School on Thursday and Friday, 26 and 27 August. It's free of charge, and you can [http://www.eventbrite.com/event/762292036 register here].
 
VRM + CRM 2010 is a workshop for VRM and CRM developers and other professionals, where the process of building out common ground between the two can begin. It is hosted by [http://projectvrm.org ProjectVRM] and the [http://cyber.law.harvard.edu Berkman Center for Internet and Society] at Harvard University, and will take place at Pound Hall in Harvard Law School on Thursday and Friday, 26 and 27 August. It's free of charge, and you can [http://www.eventbrite.com/event/762292036 register here].
  
The common ground to be built out is the marketplace where real two-way relationships can take place, and economic value can be unlocked and grown with mimimal friction. This marketplace is potentially enormous, but as yet it does not exist. It is the intention of ProjectVRM and many other interested parties that on 28 August this new marketplace will be born and start growing. (Background posts are [http://blogs.law.harvard.edu/vrm/2010/07/28/vrm-crm-2/ here], [http://blogs.law.harvard.edu/vrm/2010/07/23/positioning-vrm/ here] and [http://blogs.law.harvard.edu/vrm/2010/07/23/cooperation-vs-coersion/ here].)
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The common ground to be built out is the marketplace where real two-way relationships can take place, and economic value can be unlocked and grown with minimal friction. This marketplace is potentially enormous, but as yet it does not exist. It is the intention of ProjectVRM and many other interested parties that on 28 August this new marketplace will be born and start growing. (Background posts are [http://blogs.law.harvard.edu/vrm/2010/07/28/vrm-crm-2/ here], [http://blogs.law.harvard.edu/vrm/2010/07/23/positioning-vrm/ here] and [http://blogs.law.harvard.edu/vrm/2010/07/23/cooperation-vs-coersion/ here].)
  
 
The purpose of the workshop is to get this work started. Since this will be the first VRM+CRM event of any kind, the potential leverage of participating in this workshop is quite large.
 
The purpose of the workshop is to get this work started. Since this will be the first VRM+CRM event of any kind, the potential leverage of participating in this workshop is quite large.
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== Agenda ==
 
== Agenda ==
  
Both days will open with brief talks by participants working on VRM or CRM tools that face each other. The talks will be followed by unconference-style breakout sessions, with topics chosen by the participants. Each session will designate a note-taker, notes will be put on this wiki, and each session will report on results at the end of the day.
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This is a workshop, rather than a conference. We will have speakers and panels, but only in the mornings, and mostly for the purpose of briefing participants and helping everybody get acquainted with each others' work — in particular what VRM developers have been up to over the past several years, how this matches up with where CRM (and social CRM) are going, and what's happening in some verticals (Real Estate, Health Care, Government, Telecom, etc.). The meat of the workshop over both days will be in the breakout sessions, where topics are chosen by the particpants in an unconference open space format. You can read more orabout open space [http://www.co-intelligence.org/P-Openspace.html here].
 +
 
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Doc Searls, who runs ProjectVRM at Harvard's Berkman Center, will lead the workshop. Kaliya Hamlin will guide the unconference/open space parts of the workshop. Kaliya is a veteran facilitator of open space workshops, and co-runs the series with [http://windley.com Phil Windley] (who will also be at VRM_CRM 2010). VRM has from the beginning had a second home at IIW workshop sessions, and much VRM development has either originated at IIWs or been moved forward at them (even ones that have not focused on identity). We expect the same kind of progress at this workshop as well
 +
 
 +
 
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Notes for each breakout session will be at the [[VRM_CRM_2010_Sessions_Wiki]], and at other wiki pages linked to from there.
  
 
Here are the tentative agendas for both days:
 
Here are the tentative agendas for both days:
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Note: This is tentative at the moment and subject to change.
 
Note: This is tentative at the moment and subject to change.
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 +
8:00am Bagels, coffee
  
 
9:00am Welcome and agenda - Doc Searls
 
9:00am Welcome and agenda - Doc Searls
  
9:10am Introductions around the room and prep for 2nd half of the day  — Kaliya Hamlin
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9:20am Introduction of afternoon sessions - Kaliya Hamlin
  
 
9:30am VRM Baseline
 
9:30am VRM Baseline
* VRM overview, setting the stage
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* VRM overview, setting the stage  
 
* VRM developments
 
* VRM developments
 
** R-buttons/ListenLog/Emancy - Doc Searls, Adam Marcus
 
** R-buttons/ListenLog/Emancy - Doc Searls, Adam Marcus
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** Search - Joe Andrieu
 
** Search - Joe Andrieu
 
** Personal Data Store (PDS) - Iain Henderson
 
** Personal Data Store (PDS) - Iain Henderson
** Personal Data Exchange (PDX) - Drummond Reed
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** Personal Data Exchange (PDX)- Drummond Reed
** Context Automation, Kynextx Rule Language (KRL) - Phil Windley
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** Context Automation - Kynetx Rule Language (KRL) - Phil Windley  
  
 
10:45am CRM baseline talk and panel
 
10:45am CRM baseline talk and panel
 
* CRM baseline - Dan Miller
 
* CRM baseline - Dan Miller
* CRM panel - Dan Miller, Denis Pombriant, Josh Weinberger, Mitch Lieberman
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* CRM panel - Dan Miller, Denis Pombriant, Josh Weinberger, John McKean
  
12:00pm Lunch at Harkness Commons
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11:45am Warmup for lunch and afternoon breakout sessions - Kaliya Hamlin
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 +
12:00pm Lunch at Harkness Commons
  
 
1:15pm Setting topics for the afternoon breakout sessions - Led by Kaliya Hamlin
 
1:15pm Setting topics for the afternoon breakout sessions - Led by Kaliya Hamlin
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1:45pm Breakout Open Space (unconference) Sessions
 
1:45pm Breakout Open Space (unconference) Sessions
  
5:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin
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(was spam here)
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5:00pm Closing session with reports on breakout sessions - Led by Kaliya Hamlin
  
 
6:00pm Briefing for Friday - Doc
 
6:00pm Briefing for Friday - Doc
  
6:10pm Dinner (tbd)
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7:00pm  Here we have reservations at a number of local restaurants. You can sign up on the wiki at the link above, and/or on sign-up sheets Topics will be chosen at the workshop. Payment is "dutch."
  
 
===Friday, 27 August===
 
===Friday, 27 August===
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9:10am Introductions (for those who missed Day One) and prep for unconference sessions — Kaliya Hamlin
 
9:10am Introductions (for those who missed Day One) and prep for unconference sessions — Kaliya Hamlin
  
9:30am Verticals panel
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9:30am VRM Technology panel
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* Iain Henderson
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* Phil Windley
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* Drummond Reed
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* Craig Burton
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10:30am Verticals panel
 
* Real Estate - Bill Wendell
 
* Real Estate - Bill Wendell
 
* Health Care - Adrian Groper
 
* Health Care - Adrian Groper
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* Moderator - Chris Carfi
 
* Moderator - Chris Carfi
  
10:30am Setting topics for the breakout workshop sessions - Led by Kaliya Hamlin
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11:40am Setting topics for the breakout workshop sessions - Led by Kaliya Hamlin
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11:50-12:20 Lunch discussions at Harkness Common
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12:30-1:30 Breakout Session
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1:30pm-2:30 Breakout Session
  
11:00am First breakout sessions
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2:30-3:30pm Breakout Session
  
12:00 Lunch at Harkness Common
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3:30-4:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin
  
1:15pm Remainder of breakout sessions
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5:00pm
  
5:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin
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== Location and Getting there ==
  
6:00pm Recap, thanks, view toward next steps - Doc Searls
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Pound Hall is at 1557 Massachusetts Avenue ("Mass Ave") on the Harvard Campus in Cambridge, Massachusetts. Mass Ave runs up Harvard's west side from Harvard Square. [http://www.law.harvard.edu/about/map.html Here is a map.] It is a modern brick building diagonally northeast of Cambridge Common (a park) and just south of a new building still under construction.
  
== Offsite activities ==
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Street parking is limited to only two hours, and is strictly enforced. Public parking tends to be expensive.
  
Sponsorships for dinners in the evenings are available.  
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The best way to come is by subway. Pound Hall is a short walk up "Mass Ave" from the Harvard station on the MBTA Red Line.  
  
For details about those, and to provide suggestions, please contact Doc Searls at dsearls AT cyber.law.harvard.edu.
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If you are driving, we recommend parking at the Alewife station at the end of the Red Line (it's at the inbound end of Highway 2). The cost is $7 per day, trains run constantly, and the cost of a ride is $1.50. Harvard is 3 stops (only 8 minutes) from Alewife.
  
== Getting there ==
+
If you are flying in, there are many hotels close to the Red Line. The Harvard station is about 20 minutes from downtown Boston. From Logan Airport, you take the Silver Line to the South Street station, also on the Red Line. Take the inbound train toward Alewife. (It becomes outbound when you pass the Park Street station.) Again, it's $1.50, leaves frequently, and is nearly as fast as a taxi. If there's traffic, it's faster.
  
Pound Hall is on Massachusetts Avenue on the Harvard Campus in Cambridge, Massachusetts. [http://www.law.harvard.edu/about/map.html Here is a map.] It is a modern brick building diagonally northeast of Cambridge Common (a park) and just south of a new building still under construction. Street parking is limited to only two hours, and is strictly enforced. Public parking tends to be expensive. The best way to come is by subway or bus. Pound Hall is a stop on the #77 MBTA bus line. It is also walking distance from the Harvard station on the MBTA Red Line. If you are driving, we recommend parking at the Alewife station at the end of the Red Line (it's at the inbound end of Highway 2). The cost is $8 per day, and trains run constantly. Harvard is 3 stops and about 8 minutes from Alewife. If you are flying in, there are many hotels close to the Red Line. The Harvard station is about 20 minutes from downtown Boston. From Logan Airport, you can take the Silver Line to the South Street station, also on the Red Line. It's $1.50, leaves frequently, and is about as fast as a taxi.
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==Sponsors==

Latest revision as of 01:07, 13 December 2011

Image-Vrm-crm2010.jpeg

Locations

Day One, Pound 102, Harvard Law School

Day Two, Pound 200, Harvard law School

Overview

VRM + CRM 2010 is a workshop for VRM and CRM developers and other professionals, where the process of building out common ground between the two can begin. It is hosted by ProjectVRM and the Berkman Center for Internet and Society at Harvard University, and will take place at Pound Hall in Harvard Law School on Thursday and Friday, 26 and 27 August. It's free of charge, and you can register here.

The common ground to be built out is the marketplace where real two-way relationships can take place, and economic value can be unlocked and grown with minimal friction. This marketplace is potentially enormous, but as yet it does not exist. It is the intention of ProjectVRM and many other interested parties that on 28 August this new marketplace will be born and start growing. (Background posts are here, here and here.)

The purpose of the workshop is to get this work started. Since this will be the first VRM+CRM event of any kind, the potential leverage of participating in this workshop is quite large.

Agenda

This is a workshop, rather than a conference. We will have speakers and panels, but only in the mornings, and mostly for the purpose of briefing participants and helping everybody get acquainted with each others' work — in particular what VRM developers have been up to over the past several years, how this matches up with where CRM (and social CRM) are going, and what's happening in some verticals (Real Estate, Health Care, Government, Telecom, etc.). The meat of the workshop over both days will be in the breakout sessions, where topics are chosen by the particpants in an unconference open space format. You can read more orabout open space here.

Doc Searls, who runs ProjectVRM at Harvard's Berkman Center, will lead the workshop. Kaliya Hamlin will guide the unconference/open space parts of the workshop. Kaliya is a veteran facilitator of open space workshops, and co-runs the series with Phil Windley (who will also be at VRM_CRM 2010). VRM has from the beginning had a second home at IIW workshop sessions, and much VRM development has either originated at IIWs or been moved forward at them (even ones that have not focused on identity). We expect the same kind of progress at this workshop as well


Notes for each breakout session will be at the VRM_CRM_2010_Sessions_Wiki, and at other wiki pages linked to from there.

Here are the tentative agendas for both days:

Thursday, 26 August

Note: This is tentative at the moment and subject to change.

8:00am Bagels, coffee

9:00am Welcome and agenda - Doc Searls

9:20am Introduction of afternoon sessions - Kaliya Hamlin

9:30am VRM Baseline

  • VRM overview, setting the stage
  • VRM developments
    • R-buttons/ListenLog/Emancy - Doc Searls, Adam Marcus
    • Legal developments - Renee Lloyd
    • Search - Joe Andrieu
    • Personal Data Store (PDS) - Iain Henderson
    • Personal Data Exchange (PDX)- Drummond Reed
    • Context Automation - Kynetx Rule Language (KRL) - Phil Windley

10:45am CRM baseline talk and panel

  • CRM baseline - Dan Miller
  • CRM panel - Dan Miller, Denis Pombriant, Josh Weinberger, John McKean

11:45am Warmup for lunch and afternoon breakout sessions - Kaliya Hamlin

12:00pm Lunch at Harkness Commons

1:15pm Setting topics for the afternoon breakout sessions - Led by Kaliya Hamlin

1:45pm Breakout Open Space (unconference) Sessions

(was spam here)

5:00pm Closing session with reports on breakout sessions - Led by Kaliya Hamlin

6:00pm Briefing for Friday - Doc

7:00pm Here we have reservations at a number of local restaurants. You can sign up on the wiki at the link above, and/or on sign-up sheets Topics will be chosen at the workshop. Payment is "dutch."

Friday, 27 August

Note: This is tentative at the moment and subject to change.

9:00am Welcome and agenda - Doc Searls

9:10am Introductions (for those who missed Day One) and prep for unconference sessions — Kaliya Hamlin

9:30am VRM Technology panel

  • Iain Henderson
  • Phil Windley
  • Drummond Reed
  • Craig Burton

10:30am Verticals panel

  • Real Estate - Bill Wendell
  • Health Care - Adrian Groper
  • Government (GRM) - Britt Blaser
  • Telecom - Julian Gay
  • Moderator - Chris Carfi

11:40am Setting topics for the breakout workshop sessions - Led by Kaliya Hamlin

11:50-12:20 Lunch discussions at Harkness Common

12:30-1:30 Breakout Session

1:30pm-2:30 Breakout Session

2:30-3:30pm Breakout Session

3:30-4:00pm Closing session, with reports on breakout sessions - Led by Kaliya Hamlin

5:00pm

Location and Getting there

Pound Hall is at 1557 Massachusetts Avenue ("Mass Ave") on the Harvard Campus in Cambridge, Massachusetts. Mass Ave runs up Harvard's west side from Harvard Square. Here is a map. It is a modern brick building diagonally northeast of Cambridge Common (a park) and just south of a new building still under construction.

Street parking is limited to only two hours, and is strictly enforced. Public parking tends to be expensive.

The best way to come is by subway. Pound Hall is a short walk up "Mass Ave" from the Harvard station on the MBTA Red Line.

If you are driving, we recommend parking at the Alewife station at the end of the Red Line (it's at the inbound end of Highway 2). The cost is $7 per day, trains run constantly, and the cost of a ride is $1.50. Harvard is 3 stops (only 8 minutes) from Alewife.

If you are flying in, there are many hotels close to the Red Line. The Harvard station is about 20 minutes from downtown Boston. From Logan Airport, you take the Silver Line to the South Street station, also on the Red Line. Take the inbound train toward Alewife. (It becomes outbound when you pass the Park Street station.) Again, it's $1.50, leaves frequently, and is nearly as fast as a taxi. If there's traffic, it's faster.

Sponsors