Interesting Links: Difference between revisions
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[http://www.socialcustomer.com Christopher Carfi] | [http://www.socialcustomer.com Christopher Carfi] | ||
[http://www.everybuddy.org Matt Terenzio] | |||
*If you are interested in the VRM conversation, please add your blog... | *If you are interested in the VRM conversation, please add your blog... | ||
Revision as of 11:29, 12 April 2007
The Berkman Center for Internet & Society at Harvard Law School
The Internet Identity Workshop
Link to another take on a vrm diagram
People's Blogs
- If you are interested in the VRM conversation, please add your blog...
Related Initiatives (Historical)
Customer Managed Relationship "A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. CMR can be viewed as an alternative to or as a possible approach to include in CRM (customer relationship management)."
Customer Managed Interations (PDF) "A customer directed interaction with a firm in which the customer manages the content, mode, and timing of data exchange in order to meet the customer's goals."