Difference between revisions of "Expressions of Relationships"

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==Relationships vs. Expressions==
 
==Relationships vs. Expressions==
* [http://socialcustomer.typepad.com/vrm_expression_matrix.pdf Relationships v. Expressions (PDF doc)]
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* [http://socialcustomer.typepad.com/vrm_expression_matrix.pdf Relationships v. Expressions (PDF)]
  
 
==Types of Relationships==
 
==Types of Relationships==

Revision as of 05:56, 14 February 2007

These are my rough notes of what is being written on the flip chart during the VRM meeting breakout on 2006-01-25.

Relationships vs. Expressions

Types of Relationships

  • marriage
  • business partnership
  • counselor
  • subscription
  • friendship
  • family
  • membership
  • fanboy
  • contract
  • employment
  • confucian
  • mentor / advisor
  • citizenship
  • blacklist
  • champion
  • familiar stranger
  • colleague
  • teacher
  • stalker
  • neighbor
  • patron
  • customer
  • vendor
  • circle of trust
  • sponsor
  • priest / shaman / rabbi / ...
  • advocate
  • alumni
  • nemesis
  • cohorts
  • shared experience

Expressions of Relationships

You know it is a relationship when ...

  • there are implications for the future
  • expectations
  • recognition
  • subscription
  • payment
  • tipping
  • genealogy
  • hate sites
  • strong feelings
  • recommend
  • contract
  • employment
  • ask advice
  • expose yourself to vulnerability ("trust")
  • blacklist
  • conversation
  • stalking
  • repeat patronage
  • badmouth
  • reliance
  • federation
  • referral/introduction
  • sponsor
  • invite
  • rebuff
  • evaluate
  • hug / PDA
  • advocate
  • commenting (e.g. blogs)
  • give gifts
  • find
  • respond
  • keep apprised
  • request
  • extend credit
  • support
  • vouch
  • shared experience
  • having coffee
  • conferences

Dimensions

  • Time
  • Transparency
  • Intensity
  • Frequency
  • Commitment
  • Control
  • Potential to real
  • Latent to explicit
  • Reciprocity
  • Symmetry
  • Frequency of interaction
  • Cardinality

Some interesting questions / thoughts

  • Are we presuming that relationships are bidirectional? (e.g. crush) No ...
  • Relationships are not boolean -- there is a degree, e.g. very close vs. "have heard of some guy.."
  • Law/lawyers as a source of a relationship taxonomy
  • Confucianism as a source of relationship taxonomy