VRM CRM 2010 Sessions Wiki

Unconference breakout sessions for Day 1

Unconference breakout sessions for Day 2

Notes for the Government Relationship Management (GRM) Session

• Q: How do we create citizen ownership of the governance process?
• Q: What is the tragedy of the Netroots?
• Q: How do we get citizens and politicians to engage in a deeper way?
• Q: What could help to bring about deeper citizen engagement resilient and sustainable?
  • conversations that lead to smarter policy, minimizing the effect of sound bites and 30-sec TV ads
  • positive feedback loops that keep citizens coming back
  • clear ways to channel emotion into a solution
  • widespread harnessing of tools like SeeClickFix-- geolocation through mobile platforms so citizens can point out deficiencies at a particular location and notify government of problems
  • confidence that commenting on a social network can result in action or notification to the appropriate government agency
  • easy ways to walk up a ladder of engagement of deeper and more meaningful public participation
  • tips/training wheels on how to be more effective as an engaged citizen
  • game-like user experiences to make citizenship more engaging (works for some citizens)
  • a possible Mechanical Turk for government where a government agency can ask a large number of citizens to take a particular action. Perhaps this can also be bidirectional where citizens can initiate a request for several government agencies to collaborate on a solving a problem that was identified by citizens and around which large numbers of citizens rallied.