May 16 2007 Meeting notes
Conference Call Notes
Drafted by Joe Andrieu, May 16, 2007
IRC
- vrm at chat.freenode.net
Prior Conference Calls
Rather than do a standard subscribable podcast the calls are available for the list to download or stream. They are posted as mp3 files and can be accessed as follows:
May 2, 2007
March 21, 2007
March 8, 2007
- meeting notes 2007 03 08
- no audio
February 21, 2007
- no meeting notes
- audio 2007 02 21
February 8, 2007
Attendees
- Joe Andrieu
- Iain Henderson
- Dean Landsman
- Doc Searls
- Keith Hopper
Notes
Opening Comments
Lot of action and energy picked up.
Iain Henderson and Alan Mitchell have made good progress with the "flow chart". Many thanks to them.
First IIW Session
Andre Duran, mover behind IDWorld, Jabber, now at Ping Identity. He suggested that we look for particular use cases or applications and connect the dots from the user through to the CRM system or vendor.
Steve Gillmor said largely the same thing. Steve is the father of the AttentionTrust. (Not to be confused with Intention). "Set up strawmen and knock them down."
Paul Trevithick laid out a diagram showing a number of arrows from the user, indicating data stores on one side and on the other side of the line indicating the relatively impoverished data stores living in CRM at the vendors.
This led to the concept of "my red dot" or the personal data silo, which is the user-side store of things such as personal RFPs, digital receipts, transaction histories, affiliations, preferences.
My Red dot
Looking at it from the CRM perspective, we can identify three different pillars: sales, marketing, and customer support. So what does that look like for VRM from the customer perspective.
Status
| what | who | when | status |
| ---------- | ---------- | ---------- | ---------- |
| open id on wiki | david | no date | |
| static website development | doc, dean, joe, chris | no date | |
| group blog/RSS to wiki (venus) | doc | no date | up, but only one author |
| project VRM definition | doc | 1 week | still working on it |
| brainstorm Initiatives | all | ongoing | |
| Set up Jabber Host for conference calls | doc | no date | new |
Notes
Agenda
Lot of action and energy picked up.
Iain Henderson and Alan Mitchell have made good progress with the "flow chart". Many thanks to them.
Action Items
| what | who | when | status |