VRM CRM 2010 Sessions Wiki

Unconference breakout sessions for Day 1

Unconference breakout sessions for Day 2

Notes for the Government Relationship Management (GRM) Session

• Q: How do we create citizen ownership of the governance process?
• Q: What is the tragedy of the Netroots?
• Q: How do we get citizens and politicians to engage in a deeper way?
• Q: What could help to make citizen engagement deeper, resilient, and sustainable?
  • conversations that lead to smarter policy, minimizing the effect of sound bites and 30-sec TV ads
  • positive feedback loops that keep citizens coming back
  • clear ways to channel emotion into a solution
  • widespread harnessing of tools like SeeClickFix-- geolocation through mobile platforms so citizens can point out deficiencies at a particular location and notify government of problems
  • confidence that commenting on a social network can result in action or notification to the appropriate government agency
  • easy ways to walk up a ladder of engagement of deeper and more meaningful public participation
  • tips/training wheels on how to be more effective as an engaged citizen
  • game-like user experiences to make citizenship more engaging (works for some citizens)
  • a possible Mechanical Turk for government where a government agency can ask a large number of citizens to take a particular action. Perhaps this can also be bidirectional where citizens can initiate a request for several government agencies to collaborate on a solving a problem that was identified by citizens and around which large numbers of citizens rallied.

Conversation Experiment

You're welcome to join this experimental conversation on 27 questions remaining after the conference (not for use in Internet Explorer). The software enables many trains of thought to be mapped out at once. We are seeing if this is a tool that is useful for diving deeper than standard email discussion lists can provide. This experiment is run by Lucas Cioffi of AthenaBridge.