The Matrix (Blue Pill): Difference between revisions
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Vendors control production, allocation and distribution, and at the same time understand that a connected customer is a lifetime customer. Supply chain models such as [http://www.inventoryops.com/ConsignmentInventory.htm vendor managed inventory and consignments] are used. The vendor controls what purchase options are given to the customer, and realizes that he must be equitable, or the customer will terminate the relationship. The vendor has perfect information on the behavior of his customers, including purchase history. Vendors use this information to continually refine and model the selection and quantity of goods and services made available to each customer to not only maximize profits, but to | Vendors control production, allocation and distribution, and at the same time understand that a connected customer is a lifetime customer. Supply chain models such as [http://www.inventoryops.com/ConsignmentInventory.htm vendor managed inventory and consignments] are used. The vendor controls what purchase options are given to the customer, and realizes that he must be equitable, or the customer will terminate the relationship. The vendor has perfect information on the behavior of his customers, including purchase history. Vendors use this information to continually refine and model the selection and quantity of goods and services made available to each customer to not only maximize profits, but also to ensure continued access to that customer. Customers select their vendors based on the belief that they will have any ongoing relationship with the vendors they choose, and give them feedback as to what they'd like to see. | ||
Revision as of 02:06, 22 January 2007
VRM Scenarios - "The Matrix (Blue Pill)
http://www.socialcustomer.com/images/bluepill.jpg
Vendors control production, allocation and distribution, and at the same time understand that a connected customer is a lifetime customer. Supply chain models such as vendor managed inventory and consignments are used. The vendor controls what purchase options are given to the customer, and realizes that he must be equitable, or the customer will terminate the relationship. The vendor has perfect information on the behavior of his customers, including purchase history. Vendors use this information to continually refine and model the selection and quantity of goods and services made available to each customer to not only maximize profits, but also to ensure continued access to that customer. Customers select their vendors based on the belief that they will have any ongoing relationship with the vendors they choose, and give them feedback as to what they'd like to see.