[projectvrm] GSA and transactional data

[Identity Coach < >]

In the article, GSA notes that more info is needed by vendors:
GSA designing, deploying tools to help agencies treat citizens as customers

http://federalnewsradio.com/management/2015/08/gsa-designing-deploying-tools-help-agencies-treat-citizens-customers/

The Office of Management and Budget has told agencies to rethink the ways in which they interact with the public and undertake a more customer-focused approach to the citizens they serve. The General Services Administration says it’s here to help.

As one of fifteen separate cross-agency priority goals the Obama administration updated last year, OMB told agencies to use technology to figure out who their customers are, determine how those citizens want to access government services, set clear standards for customer service and then ensure sure those standards are being met.

Will be interesting to see how this plays out. Vendors are likely to say "more data" is better for customized solutions, while some customers are likely to say "just give me my f*ing data" to use in intriguing new apps that help them analyze things. Or not.

  j.