Re: [projectvrm] Creating Reciprocal Value Through Operational Transparency

[Katherine Warman Kern < >]

Graham, fascinating. Yesterday I heard Airely being interviewed about lying and he spoke to the mental trade-off one makes when making a white lie. "Is it better to hurt someone by telling the truth or telling a white lie" for example is a moral trade-off.

He says that rationalizing mental process goes on all the time and proposes that the less transparent or direct the act of lying or cheating the less value one places on the morale consequences. 

The implications for a surreptitious relationship between business and customer are that a face to face transaction is more honest in both directions. But more distance between them and the rationalizing begins.

K-

Katherine Warman Kern

@comradity

On Jul 17, 2014, at 5:57 AM, "Graham Reginald Hill" < "> > wrote:

Hi Doc

 

This Harvard Business School working paper on Creating Reciprocal Value Through Operational Transparency is interesting

http://hbswk.hbs.edu/item/7549.html

 

Although it talks about creating value for customers through transparency in service operations, I wonder whether this is transferable to transparency in data operations too. The challenge is to show that is actuually would or does create reciprocal value for customers, not that it should creeate value (because the privacy fanatics would wish it so).

 

Thoughts?

 

Best regards from Cologne, Graham

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