Hi Doc
This Harvard Business School working paper on Creating Reciprocal Value Through Operational Transparency is interesting
Although it talks about creating value for customers through transparency in service operations, I wonder whether this is transferable to transparency in data operations too. The challenge is to show that is actuually would or does create reciprocal value for customers, not that it should creeate value (because the privacy fanatics would wish it so).
Thoughts?
Best regards from Cologne, Graham