On Jul 21, 2016, at 3:28 AM, John Wunderlich <
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Sometimes I read stuff like this and am reminded of an episode of "Big Bang Theory" in which Sheldon, the archetypal nerd with no social skills, determines that he can make friends by following a flow chart. Marketing is not a one-to-one tool, it is a brand management and presentation tool.
Companies would do better, it seems to me, by 1) hiring customer facing staff based on their people skills (with training and promotion based on customer reviews and feedback); and 2) ensuring that the Voice of the Customer (as we used to call it at a company I worked for) is front and center of any new programs or systems development.
John Wunderlich,
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Pleez 4give speling erurz
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From: Iain Henderson <
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Sent: Thursday, July 21, 2016 3:01 AM
Subject: Re: [projectvrm] Internet of clothing
To: Doc Searls <
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Cc: ProjectVRM list <
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yes, I think this sentence sums it up…..
Vargas said that the goal is to make marketing smarter, by turning it into a one-to-one tool. Having more information readily available will improve customer acquisition, said Vargas, and reaching customers with relevant information will improve brand loyalty.
Anyone believe that will actually happen?
Iain
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