I think the picture we're seeing, in pieces, is of interest in VRM over the last few years by some people inside Capgemini.
As I said in another post on this thread, there are conversations going on. And I'm encouraged by them.
Doc
On Jan 13, 2015, at 8:03 PM, Wunderlich, John <
" class="">
> wrote:
As fruitless as it is to contemplate motives, I find two things to be reasonably consistent:
A. Companies, when run rationally, but narrowly (i.e. quarter to quarter), seek to maximize profits and minimize risk. In the pursuit of both they can do some incredibly stupid and short sighted things.
Corollary: if there is any intellectual property to claim in the VRM space, acknowledging others will weaken the claim and increase risks
B. If you have been, or think you have been, screwed over by someone 90% of the time the explanation is their incompetence, not their ill will. (Paraphrasing something Napoleon said)
Corollary: It's not inconceivable that the Capgemini authors are focussed solely on their careers and/or their existing customers, and don't actually give a crap about the larger issues at play. Their community is not necessarily our community, no matter how much we might think it should be.
Maybe I'm just cynical?
JW On Tuesday, January 13, 2015, T.Rob <
" class="">
> wrote: Which begs the question…how does one reconcile the large investment in VRM versus the conspicuous absence here or at least working with Doc and other VRM Illuminati over back channels? My enthusiasm for the Capgemini VRM activities would be a lot less restrained if they were not so opaque to this community. -- T.Rob I agree that 'big name' recognition helps 'legitimize' VRM. It also brings with it the risk of cooptation where the 'enterprise' version of VRM is all about making the customer feel empowered instead of actually empowering them. Just saying'...
On 13 January 2015 at 12:43, Nathan Schor <
');" target="_blank" class="">
> wrote: This kind of exposure/endorsement is highly beneficial to everyone pursuing VRM type solutions, no matter what specific sector or stage of maturity. Simply being able to point to ‘objective’ white paper from a well-regarded international IT firm that explicitly includes (with links) VRM as a key part of the future in customer-empowerment adds serious credibility in the marketplace. And it seems reasonable to predict that will soon see similar signals from Cap Gemini’s competitors, lest they be viewed as behind on the future of customer engagement. Yes: it's the authentic meme, given proper glossy treatment. And they give correct due credit.
In my pdf the explanatory box by CapGem's VRM expert Gagandeep Gadri is just black. If Gagandeep is on this list perhaps he can fill us in?
I don't think he's on this list; but he is on Linkedin and Twitter: And he's based here in the UK. I wonder what CapGem's day rate is for top VRM experts (and what, multiplying by 10 or so, Doc's should be when he is retained as a Global National Treasure by a grateful community)?
Not gonna happen, but I appreciate the sentiment. :-) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
-- John Wunderlich Fat fingered from a mobile device
Pleez 4give spelling errurz!
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
|