[projectvrm] Customers, not extortionists

[Hanan Cohen < >]

An interesting post by Rafe Colburn

These days, if you want attentive customer service from most companies,
the most direct route is to complain about the company on Twitter in
such a way that your tweet shows up in the company’s mentions.
...
Here’s the thing, though. I don’t want to have to threaten a company to
get decent customer service. If that’s what it takes, I don’t want to do
business with the company at all.

http://rc3.org/2014/10/19/customers-not-extortionists/

Hanan Cohen