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Aw: RE: [projectvrm] Forrester on The New Privacy: It’s All About Context


Chronological Thread 
  • From: "Graham Reginald Hill" < >
  • To: "Doc Searls" < >
  • Cc: "'ProjectVRM list'" < >
  • Subject: Aw: RE: [projectvrm] Forrester on The New Privacy: It’s All About Context
  • Date: Thu, 21 Aug 2014 12:38:57 +0200
  • Importance: normal
  • Sensitivity: Normal
Hi Doc
 
As part of my work for a large retail banking client I am developing a new approach to digital engagement. The approach is build around a simple framework that has value created for customers during interactions on one access and customers' control over the interactions on the other. The framework is grounded in the latest empirical research in engagement, value co-creation and service-dominant logic. As part of the development of the framework, I reviewed a large volume of recent research including some very interesting reports by analysts such as Forrester, Gartner and so on. 
 
At the end of 2013 Forrester published an interesting report on 'The New Privacy: It’s All About Context' (http://www.biia.com/wp-content/uploads/2014/02/The_New_Privacy__It_s_All.pdf). The report makes for interesting reading. It suggests that privacy in the age of the smartphone-enabled, always-on customer should not be so much about the fundamentalist's absolute control over data (ostensibly about them), but rather, should be more about the pragmatist's mutual control over how the data is used to create value-in-context for both customers and companies. This is a very nuanced position which I believe moves the privacy discussion on from the 30% of customers who occcupy the fundamentalist position to the much larger majority who occupy the pragmatic position.
 
As you have no doubt realised, my philosophical position on privacy is very much the pragmatic one. I do not agree with the fundamentalist position at all. Perhaps this is the time to think about mutual value, value co-creation and the privavcy trade-offs inherent within the post-modern society we all live in.
 
Best regards from Bristol, Graham
-- 
Dr. Graham Hill

UK +44 7564 122 633
DE +49 170 487 6192
http://twitter.com/GrahamHill
http://www.linkedin.com/in/grahamhill
http://www.customerthink.com/graham_hill

Partner
Optima Partners
http://www.optimapartners.co.uk

Senior Associate
Nyras Capital
http://www.nyras.co.uk

Associate
Ctrl-Shift
https://www.ctrl-shift.co.uk
 
 
Gesendet: Donnerstag, 21. August 2014 um 09:12 Uhr
Von: "Graham Reginald Hill" < >
An: "StJohn Deakins" < >
Cc: "Graham Reginald Hill" < >
Betreff: Aw: RE: [projectvrm] Meeting-up in London?
Hi StJohn
 
That sounds perfect. I have a conference call at 3pm but am free before that.
 
Where would you like to meet up and at what time?
 
Best regards from Bristol, Graham
 
-- 
Dr. Graham Hill

UK +44 7564 122 633
DE +49 170 487 6192
http://twitter.com/GrahamHill
http://www.linkedin.com/in/grahamhill
http://www.customerthink.com/graham_hill

Partner
Optima Partners
http://www.optimapartners.co.uk

Senior Associate
Nyras Capital
http://www.nyras.co.uk

Associate
Ctrl-Shift
https://www.ctrl-shift.co.uk
 
 
Gesendet: Montag, 18. August 2014 um 22:14 Uhr
Von: "StJohn Deakins" < >
An: "'Graham Reginald Hill'" < >
Betreff: RE: [projectvrm] Meeting-up in London?

Hi Graham, sounds good and thanks for the mail.  I’m off on hols until the 2nd. 

How about Friday 5th?

StJ

 

Inline images 1
citizenme


StJohn Deakins

email:   mobile: +44 7500 802020

skype: stjohndeakins  twitter: @stjohndeakins / @ctznme

 

From: Graham Reginald Hill [mailto: ]
Sent: 18 August 2014 09:55
To: StJohn Deakins
Subject: [projectvrm] Meeting-up in London?

 

Hi StJean

 

I assume you are based in London. I am in London with a banking client most Mondays and Fridays for the next couple of months, if you would like to meet up to chat over lunch or coffee & cakes. Let me know if you are interested.

 

Best regards from Bishopsgate, Graham
 

 

 

Gesendet: Montag, 18. August 2014 um 00:13 Uhr
Von: "StJohn Deakins" < >
An: "'John Havens'" < >
Cc: 
Betreff: RE: [projectvrm] Senator Wyden's focus on personal data

Thanks John, great to see more legislators pushing for new 21st C Policy. I
thought this was a great summary - the first step to finding a solution is
to acknowledge what we don't yet have the answer to:

Wyden is attempting here to stuff it all into a coherent framework, even if
he's not exactly sure yet what that might be. "Applying the Founding
Fathers' principles to the age of high-tech digital surveillance," the
senator argued in Portland, "is going to require some new thinking"


citizenme

StJohn Deakins
email:   mobile: +44 7500 802020
skype: stjohndeakins  twitter: @stjohndeakins / @ctznme

-----Original Message-----
From: John Havens [mailto: ]
Sent: 17 August 2014 16:18
To:
Cc:
Subject: [projectvrm] Senator Wyden's focus on personal data

FYI.

http://www.washingtonpost.com/blogs/the-switch/wp/2014/08/15/sen-wyden-your-
datas-yours-no-matter-on-whose-server-it-lives/?tid=rssfeed&utm_content=buff
ere287e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer


 


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