Hi Graham, What is the benchmark for “works” – response rate of 1%, 5%, 10% ? How much is a small amount? What does it take to “show their worth?” - payout the investment, return profits after marketing investment? What about increasing accuracy by aiming for better that “implied customer intention”? I’d bet, if we had a benchmark to beat, a budget amount, a financial goal, we could come up with an event specific VRM tactic for a specific market that delivers better than “implied customer intent” and proves to be worthy of additional investment and broader applications. K- |
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