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>> With that in mind, it seems important to understand that tools are not useful unless they come with incentives to build mutually beneficial relationships.
Yep. Make it easy for the user to send his/her private data and in turn make it easy for the Vendor to read and do something with that data in real time. Remove the friction and drive up the value. Apple’s iTune store and Amazon’s web site are prime examples
of removing friction.
From: Jake Parent <
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Date: Wednesday, December 11, 2013 at 2:54 PM To: Matt Hogan < "> > Cc: Adrian Gropper < "> >, Kevin Cox < "> >, "Peter J. Cranstone" < "> >, Don Marti < "> >, Marc Guldimann | Enliken < "> >, ProjectVRM list < "> > Subject: Re: [projectvrm] Theory of peak advertising People definitely understand the language of value. But to me the future of marketing is in reducing the transactional (and often antagonistic) nature of the buyer/seller relationship and replacing it with a process of mutual value creation.
In other words, an understanding between these two parties that businesses providing customers with something isn't a zero-sum game.
In fact, as a marketer, I strongly believe that a more community approach to business not only maximizes value for the customer but also for the business - it allows them to better harness customers as researchers, innovators, and sales-people.
With that in mind, it seems important to understand that tools are not useful unless they come with incentives to build mutually beneficial relationships.
Jake
On Wed, Dec 11, 2013 at 4:34 PM, Matt Hogan
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