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Re: [projectvrm] Digital wallets and VRM+CRM


Chronological Thread 
  • From: Dan Miller < >
  • To: Jeffrey Pedone < >
  • Cc: Charles Oppenheimer < >, Sean Bohan < >, Drummond Reed < >, Doc Searls < >, ProjectVRM list < >
  • Subject: Re: [projectvrm] Digital wallets and VRM+CRM
  • Date: Thu, 14 Feb 2013 08:31:01 -0800
I think the first thing that Salesforce folks have to prove is that they aren't the mega-Anti-VRM. It's a matter of conduct, not intent and, for the most part Salesforce is building the mega-corporate cloud that basically occludes any opportunity for personal data to penetrate. Individuals may upload their stuff - send out their beacons, intent indicators and the like - voluntarily as part of their personal cloud(s). The role of CRM in general and Salesforce (as the mega cloud) is to appropriate it, starting innocently enough with a subscription service for companies to store and frequently refer to their "opportunity" lists and associated data.

I definitely want to be in the room when we talk through the CRM/VRM connection.

-Dan

On Thu, Feb 14, 2013 at 6:40 AM, Jeffrey Pedone < " target="_blank"> > wrote:
Really great to see VRM+CRM in print and actions being taken to meld the two.  This sounds like a great plan, count me in.

Jeffrey Pedone

On Feb 14, 2013, at 1:28 AM, Charles Oppenheimer < " target="_blank"> > wrote:

If there's a meeting of the minds getting queued up with JP, Steve and Doc

That would be great...I'd love to attend if you get it going.  Getting JP and Steve Gilmore talking VRM would be a nice start, I could see it developing into a conference.   Salesforce has by far the highest odds of a CRM company being VRM friendly I believe. (Disclaimer: alumnus of SFDC)

Charles Oppenheimer

On Feb 13, 2013, at 9:56 PM, Dan Miller wrote:

If there's a meeting of the minds getting queued up with JP, Steve and Doc, I volunteer our office/loft near South Park. Where CRM meets VRM could very well be in each of our wallets (electronic or otherwise). The Salesforce cloud is incredibly capacious. The menu of services is far beyond what 95% of its paying customers are able to assimilate. That's why the Twitter poll asks about prospecting by phone or email. 

On Wednesday, February 13, 2013, Sean Bohan wrote:
My phone is actually as if not more personal than my wallet. While we see daily (like the Google Play/Android news today) reports of companies not respecting our space (mobile phones) and the data inside, each little insult is adding up.  

You nailed it Doc. 

On Wed, Feb 13, 2013 at 11:39 PM, Drummond Reed < > wrote:
Right on, Doc. Respect Network and our Founding Partners are working as fast as we can to give the independent customer the same tools as Salesforce. Looking forward to making Respect Network + Salesforce a shining example of VRM+CRM.

=Drummond 


On Wed, Feb 13, 2013 at 8:16 PM, Doc Searls < > wrote:
At Customer Commons, "Wallets are personal": <http://customercommons.org/2013/02/12/wallets-are-personal/>

At the ProjectVRM blog, "The right frame for relationship is personal, not social": <http://blogs.law.harvard.edu/vrm/2013/02/13/the-right-frame-for-relationship-is-personal-not-social/>

There is a call for VRM+CRM action at the end of that one. Here's some more context :

    1. Which side of the debate are you on? What's more effective - Sales Prospecting by Phone or Email? http://bit.ly/14YROm3 
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Sean W. Bohan




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