Sounds like customer support technology used by Dell. From my experience it is creepy. But when a new computer doesn't work. . . Instinctively the stockholm syndrome kicks in.
Don't think I could tolerate this unnatural intimacy in any other context. Katherine Warman Kern On Aug 18, 2011, at 5:30 PM, Rex Hammock <
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> wrote: It's similar to IT support when you allow someone else to take over your computer to repair it...or when you share your screen via iChat. I see no problem with it, as it must be carried out in a collaborative fashion. Problem is, this means that you must not only trust the company, but you must trust every customer service employee who ever works there.
On Thu, Aug 18, 2011 at 3:06 PM, Doc Searls <
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> wrote:
A PR outfit just pitched me (as a writer on the CRM beat, no kidding) on this product/outfit:
<http://www.egain.com/products/cobrowse.asp>
I had never heard of "cobrowsing" before.
Rather than get creeped by this, I'm wondering it it's worth recruiting the company's interest in VRM.
Thoughts?
Doc
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