[projectvrm] "Co-browsing" and "Social experience management"

[Doc Searls < >]

A PR outfit just pitched me (as a writer on the CRM beat, no kidding) on this 
product/outfit:

<http://www.egain.com/products/cobrowse.asp>

I had never heard of "cobrowsing" before. 

Rather than get creeped by this, I'm wondering it it's worth recruiting the 
company's interest in VRM. 

Thoughts?

Doc