Text archives Help


Re: [projectvrm] question. VRM-SCRM?


Chronological Thread 
  • From: Jon Lebkowsky < >
  • To: Christopher Carfi < >
  • Cc: Dan Miller < >, Alan Patrick < >, " " < >
  • Subject: Re: [projectvrm] question. VRM-SCRM?
  • Date: Wed, 14 Jul 2010 11:19:03 -0500
  • Domainkey-signature: a=rsa-sha1; c=nofws; d=gmail.com; s=gamma; h=mime-version:sender:in-reply-to:references:date :x-google-sender-auth:message-id:subject:from:to:cc:content-type; b=M/c6EyWjsNoc1tperOvPnGCN94ORZgQtpApblCPbw+JnT6FiJ30InzBLMkcwPzBu6n GZRGeVn3JCV8o9xkU+DO2lJWJ8Z/W2qpQXKTjJmHosV8vTKMALvw88PdDpBQicHgb6OM 0bCLzeQC46Ps99Nzw2Yh2FTALeqEDD2WZk7L4=

Not snarky, just redundant.

On Wed, Jul 14, 2010 at 11:08 AM, Christopher Carfi < "> > wrote:
1) Viable
2) Trusted
3) Able to communicate the "why it matters" of using a T3P to regular humans.
4) Trivial to use / fits in with an existing set of activities with little/no incremental effort on the part of the customer

Ok, the first two are kind of snarky, but they are requirements. :-)

-c 


What would be the characteristics of a viable trusted third party?

~ Jon

On Wed, Jul 14, 2010 at 10:56 AM, Dan Miller < " target="_blank"> " target="_blank"> > wrote:
Alan:

This comment, plus Katherine's note about people taking control of what they wish to share and identifying whom they want to share with, gets to the heart of the current state of of VRM (and indirectly CRM)

We're missing a "trusted 3rd party" to host my stuff and the rules I put around its distribution/utilization.

In the mean time, several existing service providers or vendors have applied expanded their existing CRM systems (as noted above adding sentiment, location, activity streams to the Name, address, payment mechanism) to do three things:

Aggregation (of data and metadata from multiple sources)
Disambiguation (which can be simple de-duping of spew)
Assigning Relevance (applying analytic engines to figure out what's important)

That's the tension. One is under the user control... but lacks a trusted platform
The other is under the vendor's control and may or may not be the product of a trust relationship.





On Wed, Jul 14, 2010 at 8:03 AM, Alan Patrick < " target="_blank"> " target="_blank"> > wrote:
Couldn't agree more.

If the 1990's (remember AOL, CompuServe et al) are any guide, its because there is no "Mosaic" or "Eudora" that makes DiY usage easy (cue earlier discussion re hassle of hosting your own blog).

Rgds

Alan



I say that because all of the stuff we call "social" (Facebook, Twitter,
Blippy, Foursquare, yada yada) are private commercial walled gardens,
rather than our own servers, services or data buckets. Thus it seems to
me these "socia" things are a bug, not a feature.

Doc




--
Jon Lebkowsky
+1 512.762-6547
http://weblogsky.com

twitter: http://twitter.com/jonl
facebook: http://facebook.com/jonlebkowsky
linkedin: http://linkedin.com/jonlebkowsky



--
Jon Lebkowsky
+1 512.762-6547
http://weblogsky.com

twitter: http://twitter.com/jonl
facebook: http://facebook.com/jonlebkowsky
linkedin: http://linkedin.com/jonlebkowsky



Archive powered by MHonArc 2.6.19.