Re: [projectvrm] question. VRM-SCRM?

[Doc Searls < >]

Title: Re: [projectvrm] question. VRM-SCRM?

I wonder if there's a better chance of getting an overlap of the VRM and CRM circles (by which I mean real engagement between VRM and CRM processes) *without* SCRM than with it?

I say that because all of the stuff we call "social" (Facebook, Twitter, Blippy, Foursquare, yada yada) are private commercial walled gardens, rather than our own servers, services or data buckets. Thus it seems to me these "socia" things are a bug, not a feature.

Doc

At 8:00 AM -0500 7/14/10, Jon Lebkowsky wrote:

> Right, and more about assessing things
> like "sentiment" than relationship.
>
> ~ Jon
> On Wed, Jul 14, 2010 at 3:58 AM, Alan
> Patrick <
>  
>  ">
>  > wrote:
> > Yup - SCRM = CRM + SocNet datamining
> > On 14/07/2010 09:52, Adriana Lukas wrote:
> > > Seems to me SCRM has as much 'relationship' involved as
> > > CRM does, just
> > > looking for more data in the social media/web. That's what it
> > > boils
> > > down to.
> > >
> > > Adriana
> --
> Jon Lebkowsky
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