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Re: [projectvrm] question. VRM-SCRM?


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  • From: Jon Lebkowsky < >
  • To: Alan Patrick < >
  • Cc:
  • Subject: Re: [projectvrm] question. VRM-SCRM?
  • Date: Wed, 14 Jul 2010 08:00:36 -0500
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Right, and more about assessing things like "sentiment" than relationship.

~ Jon

On Wed, Jul 14, 2010 at 3:58 AM, Alan Patrick < "> > wrote:
Yup - SCRM = CRM + SocNet datamining


On 14/07/2010 09:52, Adriana Lukas wrote:
Seems to me SCRM has as much 'relationship' involved as CRM does, just
looking for more data in the social media/web. That's what it boils
down to.

Adriana



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