Survey of Domain Registration Services
details about this survey

Thank you for participating in this survey of domain registration services. Please answer each question, then press SUBMIT. You may find the TAB key helpful in efficiently moving between fields.

Complete responses are helpful and much appreciated. Some survey questions are undeniably sensitive -- such as information about registration counts and fees. However, note that much of this information is already freely available on the web -- on registrars' own sites and in ICANN budgets and reports. With the exception of the contact information provided in the first section of the survey, all responses will be published -- so please do not enter any information that cannot be further distributed to the general public.

This survey is intended for domain name registrars and other companies providing domain name registration services (e.g. domain resellers, domain managment services, and brand monitoring services). Interested members of the public may also complete this survey, providing data as to registrars with which they are particularly familiar. Note that this survey is not an appropriate forum for submitting feedback as to the quality of a registrar's service.

This survey is expected to remain available for the majority of September, with analysis of results to follow in October.


Introduction & Contact Information
Company name Name of the registrar or other vendor that is subject of this survey response
Company's primary domain name  
Company classification
     If other:
 
 
Your name
This information will be kept confidential. It will be used only for notification of survey results and for minimal follow-up as needed.
Your email address
Your affiliation with company e.g. job title

The Company Generally
Company's primary channel
     If other:
 
Total number of domains currently registered or managed approximate
Of registered domains, proportion in gTLDs approximate
gTLDs -- .COM, .NET, .ORG, .BIZ, .INFO, .NAME
Date of accreditation by ICANN approximate; if applicable
Company participates in the ICANN process As a dues-paying member of the registrars constituency
see registrar constituency web site
By participating in relevant online mailing lists e.g. DNSO General Assembly
By attending ICANN meetings in person at least two meetings in past 24 months
By attending ICANN meetings via webcast  
By submissions to ICANN's public comment forums  

The remainder of this survey consists of sections for four distinct market channels of domain registrations. Please separately answer the following questions as to your company's provision of services to individuals/small businesses, to corporate registrants, to bulk registrants, and through resellers. If your company does not participate in one or more of these channels, links in each section will assist you in skipping to the sections pertaining to those channels applicable to your registrar.

The Individual / Small Business Channel
Company offers domain registration / management / brand protection services to individuals and small businesses        If no, skip to The Corporate Channel, below.  
Proportion of company's domain registrations that take place through this channel   approximate
Registration features available in this channel Registrations may be placed over the web
 
Registrations may be placed by telephone  
Registration of 10 or more domains in a single transaction  
Registration in ccTLDs
          If so, how many
 
Sunrise and Defensive registrations available in new gTLDs  
Registration of internationalized domain names  
Anonymous registrations  
Registrar staff confirms registration validity e.g. confirming address accuracy
Customer support features available in this channel Customer support available via a web-based manual or FAQ
 
Customer support available via email (asynchronous)  
Customer support available via online chat (synchronous)  
Customer support available via telephone
      Available 24x7
 
Special support procedure or department for emergencies e.g. mistaken domain deletion
Service level agreements e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel "Registration portal" available to registrants
e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.

      Unified listing of all of a registrant's domains
            Including registrations through other registrars
            Including prospective / intended registrations
            Customized with registrant-specified filter / sort



e.g. competitors' registrations, desired registrations

      Registration of gTLD domains
            Including .BIZ, .INFO, and .NAME
      Registration of ccTLD domains

 
      Audit trail of registration times, payments, etc.  
      Custom fields for each domain to let registrant store additional information about each domain (e.g. internal tracking numbers)
      Workflow / approval features to let registrant managers approve registrations before registrations proceed
      Export registrant's domain database to a standard format for offline analysis by registrant
      Allow registrant to create user accounts in registration system for other authorized staff members of registrant company
Ordinary gTLD price in this channel (US dollars) for one gTLD domain for one year
Discounts available For registration of multiple domains in a single transaction  
For extended registration periods e.g. multi-year registrations
For repeat / existing customers  
For new customers  
For participation in a registrar's club or other membership program  
Typical gTLD price after discounts (US dollars) estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts

registration in .UK (US dollars)
registration in .JP (US dollars)

for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available Online payment e.g. by credit card
Mailed invoices
      Sorted by billing code or other criteria
e.g. paid by check
Additional services available in this channel DNS hosting
If applicable, specify additional fee in text box (US dollars, per year)
Web forwarding
Web hosting
Email forwarding
Email hosting
Additional services available in this channel at additional cost Copyright / trademark monitoring services  
Domain recovery e.g. assistance obtaining domains currently held by other registrants
Consulting services e.g. advice / assistance as to UDRP or other dispute resolution
Relevant web pages   Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications   Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Corporate Channel
Company offers domain registration / management / brand protection services to corporate customers        If no, skip to The Bulk Channel, below.  

Features offered to corporate customers exactly match features offered to individuals / small businesses.   If so, skip to The Bulk Channel, below.

 
Proportion of company's domain registrations that take place through this channel   approximate
Registration features available in this channel Registrations may be placed over the web
 
Registrations may be placed by telephone  
Registration of 10 or more domains in a single transaction  
Registration in ccTLDs
          If so, how many
 
Sunrise and Defensive registrations available in new gTLDs  
Registration of internationalized domain names  
Anonymous registrations  
Registrar staff confirms registration validity e.g. confirming address accuracy
Customer support features available in this channel Customer support available via a web-based manual or FAQ
 
Customer support available via email (asynchronous)  
Customer support available via online chat (synchronous)  
Customer support available via telephone
      Available 24x7
 
Special support procedure or department for emergencies e.g. mistaken domain deletion
Service level agreements e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel "Registration portal" available to registrants
e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.

      Unified listing of all of a registrant's domains
            Including registrations through other registrars
            Including prospective / intended registrations
            Customized with registrant-specified filter / sort



e.g. competitors' registrations, desired registrations

      Registration of gTLD domains
            Including .BIZ, .INFO, and .NAME
      Registration of ccTLD domains

 
      Audit trail of registration times, payments, etc.  
      Custom fields for each domain to let registrant store additional information about each domain (e.g. internal tracking numbers)
      Workflow / approval features to let registrant managers approve registrations before registrations proceed
      Export registrant's domain database to a standard format for offline analysis by registrant
      Allow registrant to create user accounts in registration system for other authorized staff members of registrant company
Ordinary gTLD price in this channel (US dollars) for one gTLD domain for one year
Discounts available For registration of multiple domains in a single transaction  
For extended registration periods e.g. multi-year registrations
For repeat / existing customers  
For new customers  
For participation in a registrar's club or other membership program  
Typical gTLD price after discounts (US dollars) estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts

registration in .UK (US dollars)
registration in .JP (US dollars)

for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available Online payment e.g. by credit card
Mailed invoices
      Sorted by billing code or other criteria
e.g. paid by check
Additional services available in this channel DNS hosting
If applicable, specify additional fee in text box (US dollars, per year)
Web forwarding
Web hosting
Email forwarding
Email hosting
Additional services available in this channel at additional cost Copyright / trademark monitoring services  
Domain recovery e.g. assistance obtaining domains currently held by other registrants
Consulting services e.g. advice / assistance as to UDRP or other dispute resolution
Relevant web pages   Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications   Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Bulk Channel
Company offers bulk domain registrations        If no, skip to The Reseller Channel, below.  

Features offered to bulk customers exactly match features offered to individuals / small businesses.   If so, skip to The Reseller Channel, below.

Proportion of company's domain registrations that take place through this channel   approximate
Registration features available in this channel Registrations may be placed over the web
 
Registrations may be placed by telephone  
Registration of 10 or more domains in a single transaction  
Registration in ccTLDs
          If so, how many
 
Sunrise and Defensive registrations available in new gTLDs  
Registration of internationalized domain names  
Anonymous registrations  
Registrar staff confirms registration validity e.g. confirming address accuracy
Customer support features available in this channel Customer support available via a web-based manual or FAQ
 
Customer support available via email (asynchronous)  
Customer support available via online chat (synchronous)  
Customer support available via telephone
      Available 24x7
 
Special support procedure or department for emergencies e.g. mistaken domain deletion
Service level agreements e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel "Registration portal" available to registrants
e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.

      Unified listing of all of a registrant's domains
            Including registrations through other registrars
            Including prospective / intended registrations
            Customized with registrant-specified filter / sort



e.g. competitors' registrations, desired registrations

      Registration of gTLD domains
            Including .BIZ, .INFO, and .NAME
      Registration of ccTLD domains

 
      Audit trail of registration times, payments, etc.  
      Custom fields for each domain to let registrant store additional information about each domain (e.g. internal tracking numbers)
      Workflow / approval features to let registrant managers approve registrations before registrations proceed
      Export registrant's domain database to a standard format for offline analysis by registrant
      Allow registrant to create user accounts in registration system for other authorized staff members of registrant company
Ordinary gTLD price in this channel (US dollars) for one gTLD domain for one year
Discounts available For registration of multiple domains in a single transaction  
For extended registration periods e.g. multi-year registrations
For repeat / existing customers  
For new customers  
For participation in a registrar's club or other membership program  
Typical gTLD price after discounts (US dollars) estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts

registration in .UK (US dollars)
registration in .JP (US dollars)

for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available Online payment e.g. by credit card
Mailed invoices
      Sorted by billing code or other criteria
e.g. paid by check
Additional services available in this channel DNS hosting
If applicable, specify additional fee in text box (US dollars, per year)
Web forwarding
Web hosting
Email forwarding
Email hosting
Special requirements for registration in this channel Paying an up-front fee  
Registering at least domains  
Relevant web pages   Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications   Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Reseller Channel
Company offers domain registration / management / brand protection services through resellers        If no, skip to end of survey, below.  
Proportion of company's domain registrations that take place through this channel   approximate
Registration features available in this channel Registrations may be placed over the web
 
Registrations may be placed by telephone  
Registration of 10 or more domains in a single transaction  
Registration in ccTLDs
          If so, how many
 
Sunrise and Defensive registrations available in new gTLDs  
Registration of internationalized domain names  
Anonymous registrations  
Registrar staff confirms registration validity e.g. confirming address accuracy
Customer support features available in this channel Customer support available via a web-based manual or FAQ
 
Customer support available via email (asynchronous)  
Customer support available via online chat (synchronous)  
Customer support available via telephone
      Available 24x7
 
Special support procedure or department for emergencies e.g. mistaken domain deletion
Service level agreements e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel "Registration portal" available to registrants
e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.

      Unified listing of all of a registrant's domains
            Including registrations through other registrars
            Including prospective / intended registrations
            Customized with registrant-specified filter / sort



e.g. competitors' registrations, desired registrations

      Registration of gTLD domains
            Including .BIZ, .INFO, and .NAME
      Registration of ccTLD domains

 
      Audit trail of registration times, payments, etc.  
      Custom fields for each domain to let registrant store additional information about each domain (e.g. internal tracking numbers)
      Workflow / approval features to let registrant managers approve registrations before registrations proceed
      Export registrant's domain database to a standard format for offline analysis by registrant
      Allow registrant to create user accounts in registration system for other authorized staff members of registrant company
Ordinary gTLD price charged by registrar to reseller (US dollars) for one gTLD domain for one year
Discounts available to resellers For registration of multiple domains in a single transaction  
For extended registration periods e.g. multi-year registrations
Typical gTLD price to reseller after discounts (US dollars) estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical gTLD price to end registrant after discounts (US dollars)
Typical ccTLD price to reseller after discounts

registration in .UK (US dollars)
registration in .JP (US dollars)

for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Additional services available in this channel DNS hosting
If applicable, specify additional fee in text box (US dollars, per year)
Web forwarding
Web hosting
Email forwarding
Email hosting
Relevant web pages   Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications   Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

       

 

 


Last modified: September 23, 2003