Survey of Domain Registration Services

Survey of Domain Registration Services
details about this survey

Thank you for participating in this survey of domain registration services. Please answer each question, then press SUBMIT. You may find the TAB key helpful in efficiently moving between fields.

Complete responses are helpful and much appreciated. Some survey questions are undeniably sensitive -- such as information about registration counts and fees. However, note that much of this information is already freely available on the web -- on registrars' own sites and in ICANN budgets and reports. With the exception of the contact information provided in the first section of the survey, all responses will be published -- so please do not enter any information that cannot be further distributed to the general public.

This survey is intended for domain name registrars and other companies providing domain name registration services (e.g. domain resellers, domain managment services, and brand monitoring services). Interested members of the public may also complete this survey, providing data as to registrars with which they are particularly familiar. Note that this survey is not an appropriate forum for submitting feedback as to the quality of a registrar's service.

This survey is expected to remain available for the majority of September, with analysis of results to follow in October.

Introduction & Contact Information
Company name		Name of the registrar or other vendor that is subject of this survey response
Company's primary domain name
Company classification	If other:

Your name		This information will be kept confidential. It will be used only for notification of survey results and for minimal follow-up as needed.
Your email address
Your affiliation with company		e.g. job title

The Company Generally
Company's primary channel	If other:
Total number of domains currently registered or managed		approximate
Of registered domains, proportion in gTLDs		approximate gTLDs -- .COM, .NET, .ORG, .BIZ, .INFO, .NAME
Date of accreditation by ICANN		approximate; if applicable
Company participates in the ICANN process	As a dues-paying member of the registrars constituency	see registrar constituency web site
	By participating in relevant online mailing lists	e.g. DNSO General Assembly
	By attending ICANN meetings in person	at least two meetings in past 24 months
	By attending ICANN meetings via webcast
	By submissions to ICANN's public comment forums

The remainder of this survey consists of sections for four distinct market channels of domain registrations. Please separately answer the following questions as to your company's provision of services to individuals/small businesses, to corporate registrants, to bulk registrants, and through resellers. If your company does not participate in one or more of these channels, links in each section will assist you in skipping to the sections pertaining to those channels applicable to your registrar.

The Individual / Small Business Channel
Company offers domain registration / management / brand protection services to individuals and small businesses	If no, skip to The Corporate Channel, below.
Proportion of company's domain registrations that take place through this channel		approximate
Registration features available in this channel	Registrations may be placed over the web
	Registrations may be placed by telephone
	Registration of 10 or more domains in a single transaction
	Registration in ccTLDs If so, how many
	Sunrise and Defensive registrations available in new gTLDs
	Registration of internationalized domain names
	Anonymous registrations
	Registrar staff confirms registration validity	e.g. confirming address accuracy
Customer support features available in this channel	Customer support available via a web-based manual or FAQ
	Customer support available via email (asynchronous)
	Customer support available via online chat (synchronous)
	Customer support available via telephone Available 24x7
	Special support procedure or department for emergencies	e.g. mistaken domain deletion
	Service level agreements	e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel	"Registration portal" available to registrants	e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.
	Unified listing of all of a registrant's domains Including registrations through other registrars Including prospective / intended registrations Customized with registrant-specified filter / sort	e.g. competitors' registrations, desired registrations
	Registration of gTLD domains Including .BIZ, .INFO, and .NAME Registration of ccTLD domains
	Audit trail of registration times, payments, etc.
	Custom fields for each domain	to let registrant store additional information about each domain (e.g. internal tracking numbers)
	Workflow / approval features	to let registrant managers approve registrations before registrations proceed
	Export registrant's domain database to a standard format	for offline analysis by registrant
	Allow registrant to create user accounts in registration system	for other authorized staff members of registrant company
Ordinary gTLD price in this channel	(US dollars)	for one gTLD domain for one year
Discounts available	For registration of multiple domains in a single transaction
	For extended registration periods	e.g. multi-year registrations
	For repeat / existing customers
	For new customers
	For participation in a registrar's club or other membership program
Typical gTLD price after discounts	(US dollars)	estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts	registration in .UK (US dollars) registration in .JP (US dollars)	for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available	Online payment	e.g. by credit card
	Mailed invoices Sorted by billing code or other criteria	e.g. paid by check



Additional services available in this channel	DNS hosting	If applicable, specify additional fee in text box (US dollars, per year)
	Web forwarding
	Web hosting
	Email forwarding
	Email hosting


Additional services available in this channel at additional cost	Copyright / trademark monitoring services
	Domain recovery	e.g. assistance obtaining domains currently held by other registrants
	Consulting services	e.g. advice / assistance as to UDRP or other dispute resolution
Relevant web pages		Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications		Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Corporate Channel
Company offers domain registration / management / brand protection services to corporate customers	If no, skip to The Bulk Channel, below.
	Features offered to corporate customers exactly match features offered to individuals / small businesses. If so, skip to The Bulk Channel, below.
Proportion of company's domain registrations that take place through this channel		approximate
Registration features available in this channel	Registrations may be placed over the web
	Registrations may be placed by telephone
	Registration of 10 or more domains in a single transaction
	Registration in ccTLDs If so, how many
	Sunrise and Defensive registrations available in new gTLDs
	Registration of internationalized domain names
	Anonymous registrations
	Registrar staff confirms registration validity	e.g. confirming address accuracy
Customer support features available in this channel	Customer support available via a web-based manual or FAQ
	Customer support available via email (asynchronous)
	Customer support available via online chat (synchronous)
	Customer support available via telephone Available 24x7
	Special support procedure or department for emergencies	e.g. mistaken domain deletion
	Service level agreements	e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel	"Registration portal" available to registrants	e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.
	Unified listing of all of a registrant's domains Including registrations through other registrars Including prospective / intended registrations Customized with registrant-specified filter / sort	e.g. competitors' registrations, desired registrations
	Registration of gTLD domains Including .BIZ, .INFO, and .NAME Registration of ccTLD domains
	Audit trail of registration times, payments, etc.
	Custom fields for each domain	to let registrant store additional information about each domain (e.g. internal tracking numbers)
	Workflow / approval features	to let registrant managers approve registrations before registrations proceed
	Export registrant's domain database to a standard format	for offline analysis by registrant
	Allow registrant to create user accounts in registration system	for other authorized staff members of registrant company
Ordinary gTLD price in this channel	(US dollars)	for one gTLD domain for one year
Discounts available	For registration of multiple domains in a single transaction
	For extended registration periods	e.g. multi-year registrations
	For repeat / existing customers
	For new customers
	For participation in a registrar's club or other membership program
Typical gTLD price after discounts	(US dollars)	estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts	registration in .UK (US dollars) registration in .JP (US dollars)	for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available	Online payment	e.g. by credit card
	Mailed invoices Sorted by billing code or other criteria	e.g. paid by check



Additional services available in this channel	DNS hosting	If applicable, specify additional fee in text box (US dollars, per year)
	Web forwarding
	Web hosting
	Email forwarding
	Email hosting


Additional services available in this channel at additional cost	Copyright / trademark monitoring services
	Domain recovery	e.g. assistance obtaining domains currently held by other registrants
	Consulting services	e.g. advice / assistance as to UDRP or other dispute resolution
Relevant web pages		Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications		Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Bulk Channel
Company offers bulk domain registrations	If no, skip to The Reseller Channel, below.
Company offers bulk domain registrations	Features offered to bulk customers exactly match features offered to individuals / small businesses. If so, skip to The Reseller Channel, below.
Proportion of company's domain registrations that take place through this channel		approximate
Registration features available in this channel	Registrations may be placed over the web
	Registrations may be placed by telephone
	Registration of 10 or more domains in a single transaction
	Registration in ccTLDs If so, how many
	Sunrise and Defensive registrations available in new gTLDs
	Registration of internationalized domain names
	Anonymous registrations
	Registrar staff confirms registration validity	e.g. confirming address accuracy
Customer support features available in this channel	Customer support available via a web-based manual or FAQ
	Customer support available via email (asynchronous)
	Customer support available via online chat (synchronous)
	Customer support available via telephone Available 24x7
	Special support procedure or department for emergencies	e.g. mistaken domain deletion
	Service level agreements	e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel	"Registration portal" available to registrants	e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.
	Unified listing of all of a registrant's domains Including registrations through other registrars Including prospective / intended registrations Customized with registrant-specified filter / sort	e.g. competitors' registrations, desired registrations
	Registration of gTLD domains Including .BIZ, .INFO, and .NAME Registration of ccTLD domains
	Audit trail of registration times, payments, etc.
	Custom fields for each domain	to let registrant store additional information about each domain (e.g. internal tracking numbers)
	Workflow / approval features	to let registrant managers approve registrations before registrations proceed
	Export registrant's domain database to a standard format	for offline analysis by registrant
	Allow registrant to create user accounts in registration system	for other authorized staff members of registrant company
Ordinary gTLD price in this channel	(US dollars)	for one gTLD domain for one year
Discounts available	For registration of multiple domains in a single transaction
	For extended registration periods	e.g. multi-year registrations
	For repeat / existing customers
	For new customers
	For participation in a registrar's club or other membership program
Typical gTLD price after discounts	(US dollars)	estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical ccTLD price after discounts	registration in .UK (US dollars) registration in .JP (US dollars)	for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Billing methods available	Online payment	e.g. by credit card
	Mailed invoices Sorted by billing code or other criteria	e.g. paid by check



Additional services available in this channel	DNS hosting	If applicable, specify additional fee in text box (US dollars, per year)
	Web forwarding
	Web hosting
	Email forwarding
	Email hosting


Special requirements for registration in this channel	Paying an up-front fee
Special requirements for registration in this channel	Registering at least domains
Relevant web pages		Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications		Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

The Reseller Channel
Company offers domain registration / management / brand protection services through resellers	If no, skip to end of survey, below.
Proportion of company's domain registrations that take place through this channel		approximate
Registration features available in this channel	Registrations may be placed over the web
	Registrations may be placed by telephone
	Registration of 10 or more domains in a single transaction
	Registration in ccTLDs If so, how many
	Sunrise and Defensive registrations available in new gTLDs
	Registration of internationalized domain names
	Anonymous registrations
	Registrar staff confirms registration validity	e.g. confirming address accuracy
Customer support features available in this channel	Customer support available via a web-based manual or FAQ
	Customer support available via email (asynchronous)
	Customer support available via online chat (synchronous)
	Customer support available via telephone Available 24x7
	Special support procedure or department for emergencies	e.g. mistaken domain deletion
	Service level agreements	e.g. guaranteed uptime, fulfillment speed
Registrant record-keeping and registration information features available in this channel	"Registration portal" available to registrants	e.g. a centralized listing of a registrant's domains, registration choices, support options, etc.
	Unified listing of all of a registrant's domains Including registrations through other registrars Including prospective / intended registrations Customized with registrant-specified filter / sort	e.g. competitors' registrations, desired registrations
	Registration of gTLD domains Including .BIZ, .INFO, and .NAME Registration of ccTLD domains
	Audit trail of registration times, payments, etc.
	Custom fields for each domain	to let registrant store additional information about each domain (e.g. internal tracking numbers)
	Workflow / approval features	to let registrant managers approve registrations before registrations proceed
	Export registrant's domain database to a standard format	for offline analysis by registrant
	Allow registrant to create user accounts in registration system	for other authorized staff members of registrant company
Ordinary gTLD price charged by registrar to reseller	(US dollars)	for one gTLD domain for one year
Discounts available to resellers	For registration of multiple domains in a single transaction
	For extended registration periods	e.g. multi-year registrations



Typical gTLD price to reseller after discounts	(US dollars)	estimated average net registration fee per domain per year; if applicable, clarify in other comments box, below
Typical gTLD price to end registrant after discounts	(US dollars)
Typical ccTLD price to reseller after discounts	registration in .UK (US dollars) registration in .JP (US dollars)	for one domain for one year; ccTLDs selected arbitrarily, for uniform comparisons across registration services
Additional services available in this channel	DNS hosting	If applicable, specify additional fee in text box (US dollars, per year)
	Web forwarding
	Web hosting
	Email forwarding
	Email hosting


Relevant web pages		Use this space to submit URLs to more information on your registrar's services in this channel -- details on available features, prices, etc.
Other comments / clarifications		Clarifications to any answers above that may be unclear, or for which questions and form options do not directly apply to available services in this channel.

Last modified: September 23, 2003