 |
|
||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||
|
|
|
|
Open Economies - A "must read" forward: Trans-Pacific Tour, part two -- SMART Letter #81 [Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] A "must read" forward: Trans-Pacific Tour, part two -- SMART Letter #81
Happy New Year! David Isenberg continues to inspire! Consider "New Zealand's Distance Problem", below. For our friends in Africa, the parallels are striking: Ghana's distance problem, Senegal's, Kenya's, and especially South Africa's physical distance problem are not going to go away. The antidote to physical distance is connecting by telecommunications--voice, internet, voice over internet. Undersea fiber optic cables link the continents, and can easily carry the traffic. Tragically, the landing points for these marine cables are almost completely controlled by local monopoly carriers, who in turn let capacity sit idle in order to maintain high overseas connection prices. This is an economic and social crime against our common future. The landing points for marine fiber optic cables are as important to social and economic development as deep water ports (e.g. Durban in South Africa) are for trade in physical goods, or international airports are for social interaction. Marine cables, open VSATS, WIFI! Here's wishing openness continues to expand in the New Year. Jim -----Original Message----- From: David S. Isenberg [mailto:isen@isen.com] Sent: Tuesday, December 31, 2002 2:00 PM To: jmoore@cyber.law.harvard.edu Subject: Trans-Pacific Tour, part two -- SMART Letter #81 To: jmoore@cyber.law.harvard.edu !@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*() ------------------------------------------------------------ SMART Letter #81 -- December 31, 2002 Copyright 2002 by David S. Isenberg isen.com - "total information ignorance" isen@isen.com -- http://isen.com/ -- 1-888-isen-com ------------------------------------------------------------ !@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*()!@#$%^&*() CONTENTS > New Zealand's Distance Problem > My Remarkable Day in Wellington > Supernova! Most Blogged Conference Ever with excerpts from blogs by: + Cory Doctorow + Stuart Henshall + Michael Sippey + Ross Mayfield + David Weinberger + Doc Searls + Mitch Ratcliffe > Quote of Note: Mark Crispin Miller on Bush 'not a moron' > Smart Remarks from SMART People + Ken Katashiba on Japanese Kids' Bedrooms + Daniel J. Isenberg on Japanese Cable Modem Customers > If it's Funny, it Must be True, by Scatt Oddams > Conference on my Calendar > Copyright Notice, Administrivia ------- NEW ZEALAND'S DISTANCE PROBLEM, by David S. Isenberg New Zealand has a problem -- distance. It is so far from the planet's hubs of commerce that distance is New Zealand's biggest barrier to participation in the global economy. For this problem, New Zealand self-medicates with jet travel and telecommunications. New Zealand's joins the world economy mostly through tourism (growing at 15% per year) and perishable exports like dairy products and seafood. New Zealand's Fronterra is the largest dairy coop in the world, and a major force in the Kiwi economy. Both tourism and perishable exports depend on jet travel for their very existence. New Zealand's distance problem could get a lot worse. It is all but certain that planetary oil production will peak in late 2003 or perhaps early 2004, and, "nothing plausible could postpone the peak until 2009," according to Shell geologist and Princeton Professor Kenneth Deffeyes in his book _Hubbert's Peak_ (Princeton, 2001). Deffeyes pumped data on actual oil discoveries to derive well-honed vectors to project the future of oil production. [I wrote about Hubbert's Peak in SMART Letter #66 ( see http://tinyurl.com/3tys) -- David I] In contrast, demand for oil shows no sign of peaking. Consider: as China's 1.2 billion people start to gain some disposable income, some proportion of them (is 10% a fair guess for the next decade?) will acquire automobiles and air conditioners. The growth of the Western world's oil appetite shows no sign of slacking either. I heard Professor Deffeyes speak at an oil investment conference last September 26. He was wise and charming, but not optimistic. He reported that recent works extending the Hubbert's Peak hypothesis to natural gas production are "potentially even more scary" than his original work. What does all this have to do with New Zealand? Answer: Jet travel, unique among the heavy energy apps, needs oil- based fuel. Professor Deffeyes spent much of his September 26 talk considering energy-intensive applications like heating, auto travel and electricity generation, and he concluded that substitute energy sources like gas, coal, nuclear power and greener sources could be developed. Deffeyes held out one exception -- air travel. Jet planes demand high energy densities that only petroleum-based fuels provide. As oil production peaks and demand continues to surge, Deffeyes concludes that air transportation will be the hardest-hit sector of the energy economy. If Deffeyes is right, New Zealand's distance problem could turn raw and ugly before the end of the decade. In telecom, on the other hand, distance **is** dead -- except for New Zealand's network. When I was in New Zealand last month, I had half an hour with Paul Swain, New Zealand's Minister of Communications and Transportation. I suggested that he blast open the bottlenecks between the New Zealand economy and Southern Cross. Southern Cross is the undersea cable to the U.S., Australia and Asia that could provide 11.5 continuous kilobits every second of every day to every one of New Zealand's 3.75 million people. Access to that cable, half owned by incumbent New Zealand Telecom, is not readily available to entities that might benefit. Most of its 40 Gbit capacity lies idle, unconnected, unused, thanks to Telecom New Zealand's scarcity tactics. New Zealand needs to kill the last vestiges of distance (a) for economic growth in any scenario and (b) to hedge against the economic catastrophe scenario that a severe, prolonged oil crisis would bring. ------- MY REMARKABLE DAY IN WELLINGTON by David S. Isenberg I arrived in Wellington, New Zealand fifteen minutes before November 29 began. Prashanta Mukherjee, my fellow Prosultant(sm -- Prosultant is a service mark of isen.com, LLC) had arranged a driver to take me to my hotel. He was there, "suited and booted," as Prashanta had promised. If you ever need something done proactively, professionally and (yes!) provocatively in New Zealand, I suggest that you contact Prashanta Mukherjee first. With nothing up front but my assent, he created my remarkable day from start to finish, scared up money, coordinated schedules, arranged press, lobbied the right politicians, aligned the geek community and made sure that everything flowed together in one swift stream. What an organizer! [See his stuff at http://www.prashanta.com.] I was in bed by 1:00 AM. My first appointment was at 6:20; a TV interview with the national morning business show. There is only one morning business show on Kiwi TV -- New Zealand is small. I hate TV interviews. (Even blogging is too spontaneous for this re-re-revisionist.) But this interview felt good. The anchorman asked just the right level of question. I could lean into each answer. My 2.5 minute message was that telcos were buggy whip boys. The sponsor of the show is TelstraClear, New Zealand's second carrier. One of the Kiwi SMART People who saw the interview wrote: "I thought that Michael [the anchorman] cut the interview very short, probably because you scared him telling him that broadcast television was going to disappear . . . my guess is it was all a bit too radical for him." The next stop was the eVision Center, a Wellington storefront that serves as a geographical locus for cyberspace activities. The 25 well-connected folks who showed up for this "Interactive Breakfast" were my kind of people. Then Prashanta took me to the Honorable Paul Swain, New Zealand's (elected, not appointed) Minister of Transport, Information Technology and Communications. We entered the Beehive, the inner sanctum of Kiwi government, simply by announcing ourselves at the front desk. Swain listened attentively. I delivered the message; blow the bottlenecks open, connect New Zealand's info economy to the world's. He heard. Our next stop was the prime motive for my New Zealand visit -- CityLink's launch of its new 802.11 hotspot service, called CafeNet. CityLink is a little company with one modest ambition -- to give Wellington the competitive advantage of plain stupid connectivity. CityLink started in 1995 on a small grant from the City Council. Its first network was fiber hung on the city's trolley stanchions. Today it is still a small company with 13 owners, 500 customers and a handful of employees. CityLink's entry-level fiber connectivity starts at about NZ$250 per month for 10 Mbit/s symmetrical Ethernet service. (The Kiwi dollar is worth US$0.50.) This covers one GByte of throughput a month; heavier users pay more. This is in large part because CityLink's cost of connecting to the rest of the world is high, thanks to Telecom New Zealand's heavy hand on Southern Cross. The full CityLink product line is at http://tinyurl.com/3ur4, and there's a good story about CityLink's history and stupid, open philosophy at http://tinyurl.com/3ux4. The CafeNet launch was in a big white tent next to the Wellington Library. The plan is for CafeNet to install hotspots around town (I used two of them, at the library and my hotel) and charge NZ$20 for 120 MB. I met CityLink CEO Neil DeWit and CafeNet's prime mover, Hamish MacEwan. I spoke to the crowd. I answered reporters' questions. I sat for a newspaper photographer. I gave a dyspraxic radio interview in the library anteroom while a baby bawled in the background. Every so often Prashanta would introduce me to an Important Person. I found a moment to log onto CafeNet too. Lunch was a swirl, then Prashanta's delegation descended upon New Zealand's (appointed, not elected) Telecommunications Commissioner, Douglas Webb, and his staff. I did not grasp his organizational relationship to Swain -- the Telecommunications Commissioner is part of the Commerce Commission, which seems unrelated to the Ministry of Communications. [Prashanta writes, "The Commerce Commission is the "competition watch dog" of New Zealand. It is financially responsible to the Minister of Commerce but independent, i.e. not a government policy implementation organization. Their job is to ensure that fair trade and competition are alive and well.] We talked with Webb and his team for over an hour. I presented the basic Stupid idea. Webb's staff raised all the standard telco FUD issues. (FUD == Fear, Uncertainty & Doubt, as in, "what if Telecom NZ can't afford to invest in its network anymore," "what if you're having a heart attack" (and [implied] the Internet is unreliable)," "whadaya mean 'unmanaged,'" and stuff like that.) I don't know if we made any progress with Webb and his team -- after all, Webb and company spend most of their time listening to Telecom NZ define the issues. Commissioner Webb asked me what I would do if I were in charge -- I told him that, "If I had a country," I'd go for structural separation of rights-of-way and maybe facilities from services and applications. The tricky issue is where that separation occurs. Should the layer 0-1 entity offer just access to conduits and poles? Or should it sell dark fiber? Or should it sell wavelengths? Or managed connectivity? Where should common carrier obligations end and competition begin? This would be a great topic for an Econ Ph.D. thesis. Next, Prashanta walked me to a meeting with Blair McRae, the CEO of the Wellington Regional Economic Development Agency (which was the other sponsor of my visit). McRae served up some wine, cheese and a surprise. The surprise was that Her Worship, Kerry Prendergast, Mayor of Wellington arrived and appointed me Inaugural Digital Ambassador of Wellington. What this means is that I have a piece of paper that says so. And I have an Official Position from which to tell you that Wellington's network is really stupid, and that thanks to a few dedicated, patient, tenacious and visionary individuals, Wellington is becoming one of the smartest, most info-enabled cities on the planet. Mercifully, dinner was the last item on the agenda. I vaguely remember the delightful New Zealand wine, the convivial company (including long-time SMART Person Roger DeSalis, who has started FX, a VoIP company that runs on top of CityLink's network), and my strenuous efforts to keep from falling face first into my excellent rack of New Zealand lamb. Neil DeWit recognized my exhaustion and graciously drove me home early. Thus ended my remarkable day in Wellington. As I traveled around New Zealand in the ensuing days, I learned that United Networks, the fiber Municipal Area Networking company that hosted my visit in early 2001 had largely failed, thanks to overly high pricing (and other mistakes?), and that United Utilities, its parent, had been sold. One lesson here is that fiber alone is not enough; there must also be a grasp of the larger value proposition. Further, even that grasp might not be enough -- 90% of all restaurants fail in their first year even though we understand the restaurant business model thoroughly. In addition, I learned that two U.S. incumbents, Ameritech (now SBC) and Bell Atlantic (now Verizon), which had been investors in Telecom NZ, had pulled out over the last year or so, making hundreds of millions of dollars in stock appreciation. Or, as the Kiwis see it, they drained hundreds of millions of dollars from from the Kiwi economy. If we do nothing, "clever" telco investments like these will destroy telephony from within. Perhaps, it seemed, my visit had had an impact. Several people remembered the media swirl that Prashanta had stirred up. One day, my hitchhiker's eyes got wide when my interview came on my rent-a-car's radio. Another time, a woman said that she had seen on TV about the impending demise of the telcos -- and then looked at me startled and exclaimed, "You said that!" Others I met had read about my stupid ideas in the papers or heard me on the radio. Perhaps New Zealand is small enough, educated enough and open enough to be the first nation in the world to transcend telephony. Some media links from my NZ visit: Good article on the CityLink CafeNet launch: http://www.isen.com/press/NZListenerDec2002.pdf Pretty good New Zealand Herald article: http://tinyurl.com/35xv Embarrassingly dysfluent interview on Radio NZ: http://tinyurl.com/3uy6 My appointment as Digital Ambassador (with some words I'd never use in polite company and a few inaccuracies too): http://tinyurl.com/3xln ------- SUPERNOVA! MOST BLOGGED CONFERENCE EVER Kevin Werbach put on a great conference in Palo Alto. He pulled together a delightful assortment of people, including a plurality of Earth's most famous Web loggers, for Supernova2002. When Kevin said, "Welcome to Supernova," the other sound was keyboards clicking like hail on a well-insulated roof as two dozen bloggers tucked in behind their laptops. It was a nodal moment. It made the hair on my arms stand up. I used my Supernova talk to pull together many of the themes I cover piecemeal in The SMART Letter. Here I seize the opportunity to present coverage of my talk from seven blogs. The rest of the meeting was great, too, but having read many, many other accounts, I'm too intimidated, and way too late, to add anything new. See blogs from Dave W and David W and Doc and Dan and Sippey and Sifrey and meg and Mitch and Kevin and Glenn and . . . if you've never entered the blogiverse before you might find yourself tumbling down Wonderland's tunnel . . . --- Cory Doctorow [http://tinyurl.com/3xiw] wrote: "David Isenberg just gave an amazing, stirring address on the Stupid Network at Supernova. My notes: "Sure you can do Internet on the phone network -- you can do Internet on smoke signals, too. Its yesterday's news. The best network is a stupid network, which supplies simple connections, but no 'services.' Instead, 'services' are created by smart, network-enabled products, designed for any networked application. Bring them home and plug them in. "[He holds up a slim cable containing 864 fibers that can be run down your street or under it.] Two of these fibers could handle the peak load of the entire United States. You can light this up at a gigabit, just for your home -- that's the capacity of a telephone office of a city of 100,000 people. In two or three years, you can have an entire telephone company's worth of bandwidth in your house for $2,000. "The phone companies value artificial scarcity. The most malleable of all laws (Moore's Law, Gilder's Law) is accounting law -- depreciation (as we saw with Enron). Bean counters assume the net will be replaced in five years -- but with the rate of growth in Gilder's Law, it's like replacing the paperboy's bicycle with a rocket-ship. The paper-boy can't deliver papers on a rocket-ship. [Cory: yay! obsolete paper-boys!] "Engineering effort doesn't scale like Moore or Gilder -- one engineer can only do one engineer's worth of work. If we increase the amount of engineering required for our rocket-ship net, we'll run out of engineers. So keep it simple, stupid. All the smarts in the network should be at the ends, in PCs or devices, not in routers or other network pieces. "Internetworking shifts control and value-creation from the network owner to the end-user. A conventional telephone call touches every node in every network, and every node's owner can add features -- call waiting, etc. The Internet's job is to ignore network-specific differences, like call waiting. Call-waiting is defined at the end-points between both parties on the conversation. "Networks that add cool features break the stupidity principle. "The Internet makes telephony into just another application. Traditionally, you need telephone wires, poles, network and service. You pay for the service, though, not all the hardware. The telephone company does business this way, it's the only way they know. "In a stupid network, telephony is just an application. The telcos know how to string wires and put up poles, but not how to make money on 'em. That's why all the winning apps weren't built by telcos: email, ecommerce, the Web, blogging, etc. "Most of the important future communications applications haven't been discovered yet. This is the green-screen, command-line era of telephony. "In the telco world, they charge money for providing this voice application and spend the money to support the network and physical plant. "In the stupid network, the physical layer is designed for anything digital. The network layer is Internet protocol. The applications are anything: data, video, voice, whatever. "MSFT may have a monopoly, but it doesn't have the poles- and-wires monopolistic advantage that the telcos have. The potential for a marketplace in stupidnet applications exists. "So in the stupidnet world, who pays for the physical layer: poles, wires and so on? The wires are usually an expense subsidized by the voice service. When voice is free, who will keep putting poles up? "The telco won't make the transition. They're too addicted to their business. The cable-companies may have a better shot, but they're addicted to video entertainment business. They don't want to put in a net that will let anyone get any video signal they want from anywhere. Municipalities: there are 125 cities in the US that are actively investigating their own fiber nets. Utilities have wire and pipes in our homes. New kinds of companies may do it. Customers and corporations own their own networks. "Stupidnet has its own values: First Amendment, decentralization, not any-color-you-like-so-long-as-its- black. "Remember: Goliath lost! It takes smart people to build the stupid network!" --- Stuart Henshall [http://tinyurl.com/3xix], a New Zealander, wrote: "[David has] just returned from New Zealand where he was working with CityLink in Wellington, a small broadband wireless provider . . . I'm looking forward to his update 'Why Stupid is Still Smart'. Many moons ago we had a great conversation around his paper 'Stupid Networks'. My argument then as it would be now; Can't we apply this same logic to companies? 'Stupid Companies are really Smart'. [The Stupid Company is like the 'Soccer Ball' hypothesis advanced by Francis McInerney of North River Ventures.' I take no credit -- David I] "This turned out to be one of the best talks of the day . . . David had his screensaver playing pictures of NZ as we walked in after lunch. Finally we were looking at something tangible." --- Michael Sippey, the official conference blogger, [http://tinyurl.com/3xj3] wrote "David begins with a reality check: infrastructure is the physical stuff. Conduit in the ground is infrastructure. Telephone poles are infrastructure. " . . . 'Have some humility and take some functionality out of the middle of the network so you don't have to do forklift upgrades later.' (Lessig devotes much of his book _The Future of Ideas_ to the end-to-end principle.) "The big question: what's the business and operating model for the physical layer? Who builds and runs the new network? The telephone company? The cable company? Municipalities? Utilities? New kinds of companies? Customers themselves?" "SIP: what HTTP did for documents, SIP will do for communications. The intelligent network (today's phone network) gives way to a stupid network. "'Most of the important communications applications haven't been discovered yet.' Jonathan Rosenberg, co- creator of SIP" --- Ross Mayfield [http://tinyurl.com/3xj9] wrote: "Kevin [Werbach]: 'In my dreams I would come up with a simple idea like David's that is so powerful and everyone gets.' "[David Isenberg:] I'm shocked [that we] have never gotten below layer 7 in the discussion today and . . . still [people] call it infrastructure. That's not infrastructure. Infrastructure [conduits, poles, rights of way, etc., are] important and uncertain. "Q&A: I posed the utility model question and he says I'm right, but there are [other] alternative[s besides the utility model] (he is right too)." --- David Weinberger [http://tinyurl.com/3xjj] wrote: "David Isenberg is just back (two nights ago) from several weeks in Japan, Australia and New Zealand so he's full of wide-eyed news of a world where broadband flows like milk and is as sweet as honey. Now he's talking about a vanilla 802.11b system that provides better quality sound than 'real' telephones." "'What HTTP did for documents, SIP (Session Initiation Protocol) will do for communications.' "'The best network is a stupid network.' That is, the best network provides nothing but connection. The services are provided by applications running on the network. (David and I wrote about this at The Paradox of the Best Network. All content came from David.) 'Each of us in 2-3 years can have the bandwidth of a telephone company for a few thousand bucks. But the telephone companies believe in scarcity and are forcing it on us.' "The End-to-End principle, which is the same as The Stupid Network, says that you should keep the network simple because that preserves your options for innovating on its edges. Phone companies like to add value to [the middle of] their networks, for competitive reasons, which makes their networks smart. That's fine for telephone calls, but the Internet is not specifically for phone calls or for anything else. "There are, he notes, important political implications and obstacles. But he's out of time. Smart presentation on the virtues of stupid networks. But, then, I'm partial to David . . ." --- Doc Searls [http://tinyurl.com/3xjs] wrote: "David wrote a famous (or infamous, depending on your point of view) 1997 paper titled 'The Rise of the Stupid Network.' He was at AT&T at the time, and the paper so insulted his employer that he left shortly thereafter and immediately made a career of pointing out--often to great effect--how stupid great networks need to be. "'Why Stupid is Still Smart' was the title of his Supernova talk, and 'Distance is dead' was his opening point. He went on to explain the need to keep making the End-to-End Argument first made by David Reed and others in the landmark 1982 paper by the same name [http://tinyurl.com/3xjr]. This argument was so persuasive that it served as the conceptual blueprint for the Net. Yet in spite of its success, the same argument remains opaque to vast populations who aren't hip to the Net's profoundly decentralized nature. This list includes Congress, Hollywood and Microsoft." --- Mitch Ratcliffe http://tinyurl.com/3xjw wrote: "The really important idea that David talks about, after the notion of a dumb network that can be the foundation of any IP-based networked application, is the Session Initiation Protocol. It will allow any device to find another device and begin to communicate. "The end-to-end principle: If you can do something at the ends of the network or in the middle, do it at the ends to preserve your options, because we don't know what the network will be used for later. Thus, internetworking shifts control from network owner to end-user of the network." ------- QUOTE OF NOTE: Mark Crispin Miller "[U.S. President George W. Bush] has no trouble speaking off the cuff when he's speaking punitively, when he's talking about violence, when he's talking about revenge. When he struts and thumps his chest, his syntax and grammar are fine. It's only when he leaps into the wild blue yonder of compassion, or idealism, or altruism, that he makes these hilarious mistakes." Mark Crispin Miller author of _The Bush Dyslexicon: Observations on a National Disorder_, quoted in "Bush Anything But Moronic," by Murray Whyte, Toronto Star, November 28, 2002. ------- SMART REMARKS FROM SMART PEOPLE: Ken Katashiba [kkatashi@cpbd.fujitsu.com] writes: "I disagree your comment that Japanese kids don't have private rooms. I believe most of them have their private room, perhaps, not as big as the one US kids would have. I agree about the degree of privacy they have at home as much as U.S. but there are just more fun being outsides their homes since homes are not located close to downtown and only way they can be in downtown is on their way back home from school." Daniel J. Isenberg [dan@isen.com] writes: "Triangle Technologies http://tinyurl.com/3yh7 has been predicting the broadband boom in Japan for 18 months. By the way, you missed the fact that there are around 1.9 million cable modems in Japan, with an annual growth of about 50% compared with 2001. (Note that CATV penetration is over 20% in Japan.) Here's an English-friendly site with the latest numbers: http://tinyurl.com/3xs2."; [Dan I is my brother and the CEO of Triangle Technologies. According to Dan's source above, in Japan in November 2002 there are 5.1 million DSL customers, 1.9 million cable modem customers and 0.17 million fiber-to-the-home customers for a total of 7.2 million.] ------- IF IT'S FUNNY IT MUST BE TRUE, by Scatt Oddams. David, The world's baddest actors in the world's worst movie: http://tinyurl.com/3wb3. Don't worry about a sequel. Gotta go, Scatt ------- CONFERENCE ON MY CALENDAR February 4, 2003, Santa Barbara CA. Center for Entrepreneurship and Engineering Management (CEEM) at UC Santa Barbara. http://ceem.engr.ucsb.edu/events.html March 31 through April 3, 2003, San Jose CA. VON. I have a general session TBD on April 1 that I promise will be interesting. April 1 is one of my favorite holidays. You will believe EVERYTHING my panel presents. http://www.von.com April 22-25, 2003, Santa Clara CA. O'Reilly Emerging Technology Conference. Undefined, but it'll be something about why do The Stupid Network at all if you can't make money from it. http://conferences.oreillynet.com ------- COPYRIGHT NOTICE: Redistribution of this document, or any part of it, is permitted for non-commercial purposes, provided that the two lines below are reproduced with it: Copyright 2002 by David S. Isenberg isen@isen.com -- http://isen.com/ -- 1-888-isen-com ------- [There are two ways to join the SMART List, which gets you the SMART Letter by email, weeks before it goes up on the isen.com web site. The PREFERRED METHOD is to click on http://isen.com/SMARTreqScript.html and supply the info as indicated. The alternative method is to send a brief, PERSONAL statement to isen@isen.com (put "SMART" in the Subject field) saying who you are, what you do, maybe who you work for, maybe how you see your work connecting to mine, and why you are interested in joining the SMART List.] [to quit the SMART List, send a brief "unsubscribe" message to isen@isen.com] [for past SMART Letters, see http://www.isen.com/archives/index.html] [Policy on reader contributions: Write to me. I won't quote you without your explicitly stated permission. If you're writing to me for inclusion in the SMART Letter, *please* say so. I'll probably edit your writing for brevity and clarity. If you ask for anonymity, you'll get it. ] *--------------------isen.com----------------------* David S. Isenberg isen@isen.com isen.com, inc. 888-isen-com http://isen.com/ 203-661-4798 *--------------------isen.com----------------------* -- The brains behind the Stupid Network -- *--------------------isen.com----------------------*
|
